Administrator at Motus Holdings Limited

Job Description    
Motus parts strategy creates and manages relationships between parts buyers, primarily panel beaters, and parts suppliers (dealers). The purpose of the Parts Strategy division is to acquire new customers, increase spend of existing customers and manage service issues between buyers and suppliers.

This position will be suited to a person who has experience in customer administration and sales administration management.
Specific Role Responsibilities    

•  Collect and complete all the information required to process courtesy exchanges, loan agreements, licensing documents, proof of insurance etc.
•  Capture and accurately submit information into the relevant information management systems
•  Prepare customer profile reports and provide them to the Parts Sales and Promotion Coordinators
•  Provide administrative assistance to the Head of Parts Strategy
•  Follow up with all clients monthly on mileages of all vehicles in courtesy car fleet and follow up to ensure all services are carried out timeously
•  Manage the customer contact and enquiries system to ensure responsiveness
•  Coordinate and manage communication and emails between internal team

Qualifications and Experience    

•  Grade 12 / Recognition of Prior Learning (RPL) at level 4
•  Experience in document management and administration
•  Experience in the motor industry
•  Experience in ensuring compliance to policies and procedures
•  Customer support and service administration
•  Proficiency in Office applications (Word and Excel)
•  Knowledge of reporting and report generation

Skills and Personal Attributes    

•  Collaborative and helpful in a team
•  Customer orientated with the ability to listen and understand customer issues
•  Is well organized and methodical, and pays attention to detail
•  Has a high level of productivity and uses time well to get work done
•  Keeps people informed with relevant and timely information
•  Takes initiative and looks for opportunities to improve processes