Administrator Operations - Randburg at WesBank

Purpose

• To control a defined administrative process using specific technical and operational knowledge within mandated frameworks. The incumbent works under general supervision, uses a degree of interpretation and is expected to comply strictly to standards, policies, procedures and legislative requirements in order to mitigate risk to the business.

Experience and Qualifications

• Minimum Qualification - Grade Twelve / National Certificate
• Preferred Qualification - Grade Twelve / National Certificate
• Experience - One to two years administrative experience, preferably in the financial services industry

Responsibilities

• Contribute to cost efficiencies through responsible utilisation of work related resources
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance
• Optimise work through the application of learning experiences
• Resolves incoming telephone queries and directs unresolved queries to the relevant departments
• Provides end-to-end administration of a defined process according to required standards and procedures
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Deliver internal and external customer service excellence through adherence to quality service standards
• Delivers customer service through adherence to quality service standards