WesBank has changed and evolved over four decades to become the leading destination for individuals and businesses who need expert advice on asset finance. Today, WesBank focuses on putting customers first, offering innovative, tailor-made finance solutions, and providing quality service to all clients based on their needs. WesBank's history of innovations i...
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To control a defined administrative process using specific technical and operational knowledge within mandated frameworks. The incumbent works under general supervision, uses a degree of interpretation and is expected to comply strictly to standards, policies, procedures and legislative requirements in order to mitigate risk to the business.
Experience and Qualifications
Minimum Qualification - Grade Twelve / National Certificate
Preferred Qualification - Grade Twelve / National Certificate
Experience - One to two years administrative experience, preferably in the financial services industry
Responsibilities
Contribute to cost efficiencies through responsible utilisation of work related resources
Contribute to teamwork and inclusivity within own team
Identify and utilise opportunities to assess and improve own performance
Optimise work through the application of learning experiences
Resolves incoming telephone queries and directs unresolved queries to the relevant departments
Provides end-to-end administration of a defined process according to required standards and procedures
Ensure operational excellence through the delivery of work processes according to defined quality standards
Deliver internal and external customer service excellence through adherence to quality service standards
Delivers customer service through adherence to quality service standards
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