Adviser Virtual (FAIS) at Absa Group Limited (Absa)

Job Summary

• To provide a solution orientated service to customers in Short Term insurance and give advice. To provide solutions for the client's short-term insurance and financial planning needs by servicing customers on request and reviewing the client's portfolio in order to build a sustainable client base.

Job Description

• Client engagement will be virtual but at times would need to be done on a face to face bases thus it is a requirement that the successful applicant can travel, does have a valid driver’s license and does have access to their own transport.
• It is also a requirement for the person to dress professionally and be presentable when engaging clients.    

Accountability:

• To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Broker Support staff) via virtual channels
•  Receive leads data provided by the Manager, Campaign Manager or set up by appointment campaign
•  If it is a lead, make telephonic contact with the client to set up a meeting within the specified timeframes per the leads campaign agreement
•  As part of the advice process, assess the client's portfolio and identify possible gaps for which solutions can be formulated. When offering a solution also include a record of advice that the  solution is based on.
•  Manage inbound calls, online and Virtual queries and requests from customers seeking advice on their Insurance needs
•  Disclose all the relevant information to the client as required by the relevant legislative frameworks (e.g. FAIS Act) at the initial interaction; to enable the client to make a decision on whether or not to proceed with the transaction
•  Follow all the steps in the designated client engagement process as specified by Absa Insurance and Financial Advisers
•   Provide regular feedback to the Manager on actions taken to progress the lead
•   Actioning and closing leads appropriately on identified systems as per provided guidelines
•  Provide the correct campaign product information at all times during client interactions
•  Meet conversion ratios through engaging with the required number of clients daily and providing the required number of customer solutions
•  Manage the end to end application process

Accountability: Customer service/retention action

•  Make use of the software systems provided to conduct a comprehensive risk evaluation for the client
•  Obtain the client's consent to access his/her existing policy information by getting him/her to acknowledge through voice-logging or to sign the relevant documents in order to get a comprehensive view of the client's short term insurance portfolio
•  Discuss various possible solutions and options available with the client
•  Generate and discuss the appropriate solution in writing (quotation) with the client, complete the necessary Accountability: Risk and Compliance
•  Ensure that all Absa Group Compliance exams are completed timeously, and the relevant pass mark achieved
•   Ensure that all Regulatory and Absa Group Compliance requirements are met by following the campaign sales scripts during interactions with the client
•  Report any non-compliance issues such as non-adherence to scripts to line management
•  Comply with regulatory requirements in terms of FICA requirements
•   Attend all the required training to attain accreditation to market the various products (product provider)
•  Attend all the requisite internal training (i.e. Inhouse training, FAIS-related programs/courses)
•  Attain the required FAIS credits in order to achieve Fit and Proper status
•  Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
•   Manage own career and personal development
•   Ensure that all personal details such as street address, contact numbers etc are up to date on the Employee Self Service portal (ESS) by updating them on ESS on a regular basis.
•   Comply with house rules
•  Meet required adherence & absenteeism requirements
•  Proactively minimize costs to the organization
•  Work closely with other members of the unit to delivery outstanding performance
•  Attend team buzz sessions and meetings and contribute fully, including suggestions for ways of improving customer service
•  Support team by sharing knowledge & best practice

Education and Experience Required

•  NQF level 4: Grade 12
•  120 FAIS credits at NQF Level 5 or an NQF Level equivalent B-degree in long Term Insurance or equivalent.

Preferred:

•  3 to 5 Years’ experience in insurance industry
•   Higher certificate in Insurance
•  RE 5 qualification obtained
•  120 credits at NQF Level 5 (Short term)
•  Knowledge of the insurance industry
•   Knowledge of financial management
•   Presentation Skills
•  Negotiation Skills  
•  Interpersonal Skills  
•  People Management Skills
•  Entrepreneurial Skills
•   Effective relationship building skills

Required Competencies:

•  Achieving personal work goals and objectives
•  Analysing
•  Coping with pressures and setbacks
•  Entrepreneurial and commercial thinking
•  Deciding and initiating action
•  Delivering results and meeting customer expectations
•  Persuading and influencing
•  Relating and networking