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LeadRobot integrates seamlessly into your sales process, adding exponential value to your lead and customer profiles through cutting edge data enrichment and machine learning technology. Data Intelligence. Lead Generation. Revolutionised
Job Description
We are looking for a Sales Contact Centre Consultant to provide assistance and advice to the business on the following:
Collaborate with the Operations team to establish sales goals and develop scripts
Advise on agent performance metrics and reporting
Collaborate with the Quality Assurance team to determine QA standards and guidelines
Assess current team processes, procedures and documentation, identifying opportunities for improvement
Advise on the agent training curriculum
Qualifications
Required Education / Qualifications
Matric
Prefered Education / Qualifications
RE5
Sales related qualification
Required Experience
2 - 5 years as a Sales Contact Centre Manager
+1 year in an insurance contact centre
Prefered Experience
Experience in consulting to organisations
Experience in setting up a contact centre
Required Experience with Systems/Tools
Google workspace
Microsoft 365 (Word, Excel, PowerPoint)
Prefered Experience with Systems/Tools
Vicidial
Additional Information
A successful candidate should have the following skills:
Familiarity with the latest industry trends and developments
Excellent communication and presentation skills
Good time management and organizational skills
Highly detail-oriented individual
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