Africa Digital Platform Workbench and xPlatform reporting support at PricewaterhouseCoopers (PwC)

Job Description

• To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Additional Job Description

• Africa Digital Platform Workbench and xPlatform reporting support
• The Africa Digital Transformation team has a position to support our Africa Digital Transformation Platform Manager’s efforts in ensuring people across the Africa territory are aware of, understand, can make use of, and can apply the components of our digital platforms, specifically but not limited to:
• Workbench (the portal to the Data Platform) - more people are using Workbench to build and share visualisations with clients. Now we need to understand the broader capabilities of Data Platform and determine the roadmap to use these capabilities.
• Reporting xPlatform - linked to the data platform and other business operating system’s data, to lead strategy, design, testing and implementation of xPlatform reporting.

In addition, this person will work within the Africa Strategic Digital Transformation (SDT) team, with global teams and Africa Tech to roll out any related data platforms that become available, maintain the two platforms above and to enable new data services on Workbench.

• To reflect and address the digital needs of the Africa firm, the newly restructured Africa SDT team is made up of three focal areas, namely: Digital Operations, Digital Platforms, and Digital Change and Upskilling. The Africa Digital Platform Workbench and xPlatform reporting support role will support the Digital Platforms focus area and the Data Platform Manager. This role is for a Senior Associate who can contribute to our strategic thinking around ‘Growing as a data business’, playing a role in shaping our change management and adoption plans with our Digital Change and Upskilling team, to help our business use these platforms optimally in their line of work. That will result in a well understood digital ecosystem that meets the requirements of its users, our community of solvers, in the lines of service.  

Key activities

• Support the implementation of the digital strategy, vision and requirements around Workbench and xPlatform reporting, created by the Africa firm’s Digital leader and the Digital Platform manager.
• Grow your technical expertise to support the implementation of Workbench and xPlatform reporting strategic plans to drive wider use of, and application of the services on these platforms in Africa.
• Support the manager in the positioning of Workbench and xPlatform reporting in PwC Africa as well as gathering the user requirements of each to work with global teams and Africa Tech to establish any additions and enhancements that may lead to a better user experience and adoption.
• Develop an in-depth knowledge and understanding of Workbench, including how it can contribute and support xPlatform reporting.
• Support the development and establishment of xPlatform reporting processes, including user requirements gathering, investigation of capability, data and metrics availability, suitable expertise, approvals, development, testing and sign off. 

Support the manager in the coordination of activities with: 

• the line of service Digital Transformation representatives 
• to drive the usage and adoption of Workbench and its services across internal and client related engagements,
• the risk and general counsel teams to enable the release of new features and services on Workbench.
• the line of service Digital Transformation representatives and all Data Platform / Workbench stakeholders (internal and external) to ensure that the Data Platform and Workbench function as expected.
• Chief Data Officer and team on the data requirements of various projects and initiatives.

Support the manager in

• governance of Workbench in Africa, including monitoring activity, the recertification process and business rules
• governance of the access, changes and enhancements to xPlatform reporting
• Support the manager in the adoption rates across the Workbench and xPlatform reporting. Undertakes analysis of adoption activities using the success metrics. Monitor progress and update the team including any plans to change the adoption rates. 

Work with the Digital Change and Upskilling Team: 

• to determined change management activities, training, communications and support needed for the lines of service for all initiatives across all the platforms
• to design and implement a programme of tailored demonstrations, integrated with the lines of service’s own activities to drive wider use of Workbench and its services;
• provide oversight and input into the development and maintenance of training material which enables all users to proficiently use the platforms. Review the materials.
• Deliver training and demo sessions when required as determined in the change management plans.

Desired Knowledge, Skills, Qualification & Experience

• A Data Scientist, Data Engineering or Information Technology qualification and one/two years experience
• Some skills in workflow automation tools such as Alteryx, Google’s Apps Script, data visualisation tools such as PowerBI, and Data analytics suites like DAX.
• Basic knowledge of scripting tools such as Python, R, UiPath, SQL, Java Script or Microsoft Power Apps 

Creativity and an innovation mindset 

• Understanding and interest in how digital technology and data analytics can, and are changing people’s lives including a user centric mindset when delivering this in their role
• Good communication skills combined with good writing and presentation skills 
• Project management skills
• Self driven and organised
• Flexible and adaptable