Africa Operations Director at Pollock & Associates

Specialised Skills / Technical Knowledge:

• Tertiary degree level qualification, with a major in business, marketing, or finance preferred.
• Minimum of 10 years of senior Operations/Sales Commercial experience.
• Retail, service, or multi-outlet industry experience highly regarded.
• Strong people development skills.
• Financial data analysis capability.
• Exceptional negotiation, communication, and interpersonal skills.
• Proven team leadership, project management, and problem-solving skills.
• Strong ability to handle uncertainty and work in a dynamic environment.
• Track record of delivering results.

Key Responsibilities:

• Deliver world-class operations and unmatched operating capability across Equity and Franchise.
• Lead People Development, Operating Excellence, Sales and Profit Growth, Innovation, and Continuous Improvement.
• Establish Brand priorities to meet sales and profit objectives while ensuring a superior guest experience.
• Respond to competitive conditions to capitalise on opportunities and minimise plan deviations.
• Drive efficient operations management.
• Lead the Brand’s strategy and decision-making for sales, profit, and compliance targets.
• Cultivate a strong operations culture across field operations.
• Build operations capability within the business.
• Provide operations expertise across the Africa system.
• Participate in critical forums and events as required.