Job Openings at Pollock & Associates

Key Responsibilities:

As the Head of Business Operations, you will be responsible for:

• Leading and mentoring a team of professionals specialising in assessing and evaluating credit risks associated with commercial loans.
• Implementing and executing strategic priorities and operational tactics for credit verifications, debt collections, asset recovery, accounts management, and customer administrative support.
• Assisting the Managing Executive of Lending Operations in strategic planning, process improvements, and business reporting.
• Maintaining loan book quality and managing overall risk exposure.
• Driving business growth through innovation, efficiency improvements, and enhancing customer experience. 

Qualifications:

• Bachelor’s Degree or equivalent in Business Management, Administration, Finance, Legal, or a relevant field.
• Honors or MBA will be an advantage.

Experience:

• 6 to 8 years of experience in senior leadership positions overseeing banking or financial services business operations.
• 3 to 5 years of experience in banking operations, risk management, compliance, and regulatory frameworks at senior management level.
• Experience in managing service provider agreements or outsourcing services.
• Exposure to and understanding legal agreements and processes, particularly in commercial law and debt recovery. 

Knowledge and Skills:

• Robust financial modelling and project management skills.
• In-depth knowledge of compliance, governance, and business strategy.
• Ability to interact and engage at the Executive and Board levels.
• Excellent understanding of commercial business requirements and exposure to structuring commercial loans.
• Proficiency in revenue management, including managing costs throughout the debt collections value chain.
• Experience in process improvement methodologies, such as Lean or Six Sigma, is preferred.
• Proficiency in risk assessment, technological acumen, financial analysis, and staying updated with best practices.
• Expertise in corporate credit, collection agencies, legal and compliance procedures, credit risk, and account management.
• Thorough understanding of the entire credit lifecycle and the financial services industry from a business perspective.
• Ability to make informed decisions in uncertain situations.
• Customer-centric mindset with knowledge of Customer Relationship Management (CRM) applications/software.
• Proficiency in Microsoft Office Suite, with advanced Excel skills.

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Essential Requirements:

• 10+ years of sales experience covering various trade channels.
• 5+ years of sales management experience, including team leadership and 3rd party service provider management.
• Non-negotiable FMCG exposure.
• Regional Key Accounts experience within the FMCG sector.
• Strong background in Sales Development and Training.
• In-depth knowledge of corporate business products, trade channels, and KOBs.
• Proficiency in the local language and business English.
• PC literacy, including Microsoft Office Suite (including Lotus Notes).
• Strong numerical skills. 

Major Key Result Areas:

• Develop and execute sales strategies to achieve regional revenue and market share targets.
• Lead, mentor, and motivate the sales team to deliver exceptional results.
• Identify new business opportunities and foster strong relationships with key clients.
• Analyse market trends and competitor activities to formulate effective sales plans.
• Monitor sales performance, KPIs, and budgets to ensure optimal efficiency.
• Collaborate with cross-functional teams to optimise product offerings and customer satisfaction.
• Prepare regular reports and presentations on sales performance and market insight
   

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Specialised Skills / Technical Knowledge:

• Tertiary degree level qualification, with a major in business, marketing, or finance preferred.
• Minimum of 10 years of senior Operations/Sales Commercial experience.
• Retail, service, or multi-outlet industry experience highly regarded.
• Strong people development skills.
• Financial data analysis capability.
• Exceptional negotiation, communication, and interpersonal skills.
• Proven team leadership, project management, and problem-solving skills.
• Strong ability to handle uncertainty and work in a dynamic environment.
• Track record of delivering results.

Key Responsibilities:

• Deliver world-class operations and unmatched operating capability across Equity and Franchise.
• Lead People Development, Operating Excellence, Sales and Profit Growth, Innovation, and Continuous Improvement.
• Establish Brand priorities to meet sales and profit objectives while ensuring a superior guest experience.
• Respond to competitive conditions to capitalise on opportunities and minimise plan deviations.
• Drive efficient operations management.
• Lead the Brand’s strategy and decision-making for sales, profit, and compliance targets.
• Cultivate a strong operations culture across field operations.
• Build operations capability within the business.
• Provide operations expertise across the Africa system.
• Participate in critical forums and events as required.

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Key Qualifications:

• CA(SA) qualification 

Experience:

• Minimum of 3 years of post-article experience in financial management.
• Experience within a financial services provider is preferred.

Skills:

• Financial management
• Team development
• Project management
• Risk and audit
• Advanced Excel and report writing
• Problem-solving

Role and Responsibilities:

• Maintain financial data integrity and ensure compliance with high reporting standards, including regulatory requirements.
• Lead and manage the finance team to achieve objectives, promoting continuous improvement and individual development.
• Engage in succession planning and talent development and collaborate with the Finance Specialist and Leadership Team on finance and organisational projects.
• Oversee the entry and processing of financial data in reporting systems.
• Prepare management accounts and associated reconciliations.
• Manage external audit processes and support the compilation of Annual Financial Statements.
• Assist in the budgeting process and handle monthly and annual SARS returns.
• Proactively mitigate financial risks, drive strategic decision-making, and lead efficiency enhancement projects, including financial modelling, tax reviews, cost analysis, and ad-hoc projects.

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Key Qualifications, Experience, and Skills:

• Bachelor’s degree in B Com (Marketing) or B Com (Communications) or similar advantageous.
• Proven experience in a comparable role is crucial, with a minimum of 3-5 years in a fast-paced, performance-driven environment.
• Experience in a sales environment will be highly beneficial.
• Well-developed understanding of sales incentive concepts.
• Excellent MS Excel, Word, and PowerPoint proficiency.
• Outstanding communication skills with the ability to connect and engage with staff at all levels.
• Proven creativity in conceptualising ideas and implementing them. 

Responsibilities & Duties:

• Conceptualise, develop, and implement creative interventions to drive organisational motivation.
• Create engaging sales contests and incentives to boost participation and motivation at all levels.
• Develop and execute a monthly incentive/motivation plan aligned with business needs.
• Measure and report on the impact of sales contests and incentives on business results.
• Ensure effective communication and celebration of incentive programs.
• Build a knowledge repository of all incentive programs and their impact.
• Utilize an understanding of motivation to improve incentive initiatives continuously.
• Recognize and celebrate the achievements of individuals and teams.
• Coordinate and manage client fun days and associated incentives.

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Qualifications and Experience:

Education:

• IT-related degree or Diploma (Information Systems, Information Technology, Computer Science) or equivalent experience.
• Relevant vendor and industry certifications, i.e., Microsoft and/or SAP, advantageous. 

Experience:

• 3-5 years of MS SQL queries/reporting
• Sound general IT knowledge and systems background.
• High-level architecture design skills.
• Proven track record implementing and monitoring information technology applications.

Skills and Knowledge:

• Extensive experience with MS SQL Databases, Azure experience advantageous.
• Solid understanding of Workflow Design Principles.
• Solid experience in system integration applications.
• Experience developing Business Process Automation applications like Nintex or K2.
• Experience developing with Robotic Process Automation and/or machine learning software like Automation Anywhere.
• SAP experience advantageous.
• Excellent communication skills (both verbal and written).

Key Role Responsibilities:

• Lead the development of new system integrations with partners and specialists.
• Drive the development of business automation, robotic process automation, and machine learning applications.
• Ensure optimal system performance through continuous monitoring.
• Collaborate effectively with stakeholders, both internal and external.
• Maintain and evolve the organisation’s systems architecture strategy.
• Assist in coordinating and executing system improvement projects.

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Qualifications and Experience:

• Prior experience in procurement, preferably within the manufacturing industry.
• Strong negotiation and communication skills.
• Knowledge of international commodities buying.
• Ability to manage expeditors and work in a team.
• Detail-oriented with excellent organisational skills.
• Proficiency in Microsoft Excel and relevant procurement software. 

Key Responsibilities:

• Efficiently create orders for crucial/critical commodities.
• Conduct price reviews and negotiate with suppliers for cost-effective procurement.
• Lead and support various procurement projects, including rationalisation and cost savings initiatives.
• Manage import-related documentation, including supplier contracts, Service Level Agreements, and Requests for Quote.
• Handle shipping documents (bill of lading, freight statement, Certificate of origin), and clearing agent’s instructions.
• Arrange dispatch of original shipment documentation to the logistics provider.
• Reconcile shipping invoices and ensure accuracy in order and shipment history.
• Export and Local Distribution: Request quotations from service providers
• Determine tariff headings via the SARS website or clearing agent.
• Maintain a daily physical check of the rebate store to ensure compliance with rebate goods storage.
• Prepare relevant documents for customs applications, including customs application letters.
• Handle document certification with authorities and submit applications at the SARS/Customs office.
• Track progress by following up on applications with Customs.
• Manage case numbers and approvals received, ensuring thorough documentation and filing.
   

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Qualifications:

• Tertiary Qualification/Degree
• Wine certification (WSET preferable)

Experience and Skills:

• 2-5 years of experience in a similar role
• Profound knowledge of wine trends and the industry
• Willingness to work weekends and evenings when required
• Proficiency in MS Office and report writing
• Exceptional presentation skills
• Customer and consumer-centric approach
• Outstanding sales acumen
• Excellent communication and active listening skills 

Key Responsibilities:

• Drive sales growth and meet targets by managing diverse personal and commercial client accounts
• Continuously identify new sales opportunities and expand product distribution
• Monitor and track your sales performance
• Cultivate and nurture customer relationships
• Maintain an up-to-date sales database
• Foster strong relationships with key customer accounts
• Strategically plan and execute brand activations, promotions, and event tastings in collaboration with the Marketing Manager and Events Coordinator
• Deliver outstanding customer service to both customers and consumers
• Collaborate effectively within a team to achieve overall sales targets
• Stay updated on wine trends and industry developments
• Investigate problems, prepare reports, develop solutions, and make recommendations to resolve customer complaints

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Qualifications:

• Matric / Grade 12 NQF 4
• Qualified Mechanical Artisan and/or BSc Mechanical Engineering
• Health and Safety related Degree/Diploma
• Safety and Health Training Courses (SHEQ, SAMTRAC, HIRA, Accident Investigations)
• Quality Training Courses (ISO 9001)

Skills and Experience:

• 2-3 years of essential experience
• Proficient in MS Office and computer literacy
• Ability to thrive under pressure
• Conflict resolution skills
• Assertive and articulate communicator (English, Zulu, and 1 other African language preferable)
• Strong production and financial planning abilities
• Team player, trust builder, problem solver, and decision maker
• Business acumen with the ability to influence, motivate, mentor, and coach. 

Key Performance Areas:

• Meet production targets
• Ensure ISO9001 quality management system compliance
• Comply with OHS Act regulations
• Ensure competency and training of shop floor operators
• Maintain adequate headcount to meet production needs
• Foster a continuous improvement culture
• Resolve conflicts in a timely and consensual manner.

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Education and/or Work Experience Requirements:

• Toolmaker Trade Test / N3-N6 Mechanical
• 10+ years Tooling and Mastercam working experience 

Knowledge in:

• Pneumatics
• Electricals
• Fine Tolerances
• Material Specification
• Heat Treatment 

Knowledge of:

• Building new moulds
• Mould modifications
• Mould repairs
• Fault finding on moulds
• Hydraulic on Moulds
• Shutoffs
• Strip and Assembling of Mould
• Workflow systems & tracking of work
• CNC Programing using EDGECAM