Aftersales Coordinator at Barron

About the Role

• We are seeking a highly organised and customer-focused Aftersales Coordinator to join our team. This role is responsible for coordinating customer orders end-to-end, ensuring the accurate, timely, and efficient flow of goods and information between Sales, Production, and Warehouse operations.
• You will act as the key communication link between customers and internal teams, ensuring exceptional service delivery and operational efficiency.

Key Responsibilities

Customer Service & Communication

• Serve as the primary point of contact for customer order queries and updates
• Manage customer expectations and resolve complaints professionally
• Build and maintain strong customer relationships

Order Coordination & Sales Liaison

• Review and process customer orders for accuracy and completeness
• Liaise with Sales, Production, and Warehouse teams to ensure alignment
• Ensure smooth order flow from receipt to dispatch

Warehouse Coordination

• Coordinate picking, packing, labelling, and dispatch processes
• Support inventory accuracy through stock movements and cycle counts
• Identify process inefficiencies and recommend improvements

Cross-Functional Collaboration

• Work closely with Logistics to coordinate deliveries
• Ensure orders are completed and ready for invoicing
• Maintain clear communication across all departments

Reporting & Administration

• Maintain accurate records of orders and deliveries
• Prepare reports on order status and operational performance
• Track recurring issues and support continuous improvement initiatives

Minimum Requirements

Qualifications:

• Matric (Grade 12) – Essential 
• Diploma in Logistics, Supply Chain, or Business Administration – Advantageous
• Degree or Advanced Diploma – Preferred

Experience & Skills:

• 1–2 years’ experience in a similar role
• Experience working in warehouse (advantageous) 
• Strong planning and organisational skills
• High level of accuracy and attention to detail
• Ability to perform under pressure
• Good interpersonal and communication skills
• Customer service orientation

Key Competencies & Skills 

• Client focus and service orientation
• Teamwork and cooperation
• Assertiveness and problem-solving
• Ability to provide and receive feedback
• Excellent listening Skills
• Excellent cooperation and social skills 
• Direct & Action - Oriented 

What We're Looking For?

• Someone who communicates clearly 
• A problem solver who takes ownership 
• A team player 

Why Join Us?

• Opportunity to work in a dynamic supply chain environment
• Exposure to cross-functional operations
• Growth and development opportunities

Closing Date 29 May 2026