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Job Description

• We are seeking an Artwork Layouts Artist Coordinator to act as the key communication link between Customers, Sales, Design, and Production. This role is critical in ensuring that artwork layouts and customer orders are accurately processed, effectively scheduled, clearly communicated, and delivered on time.
• The successful candidate will be highly service‑oriented, detail‑focused, organised, and confident in coordinating multiple stakeholders within a fast‑paced production environment.

Key Responsibilities

• Serve as the primary point of contact between Customers, Sales, Design, and Production for artwork and order requirements
• Receive, review, and confirm artwork briefs and customer orders for accuracy, specifications, branding, and layout requirements
• Coordinate artwork preparation and approvals in line with production schedules and capacity
• Ensure all artwork meets quality, branding, and production standards before release
• Track artwork and order progress, communicating updates, delays, or changes proactively
• Liaise with Sales and customers to clarify artwork expectations and requirements
• Work closely with Design, Production, Procurement, Logistics, and Quality teams for seamless execution
• Resolve artwork-related queries and escalate issues where required
• Maintain accurate records of artwork approvals, changes, and order status
• Prepare reports on artwork flow, production readiness, and delivery performance

Minimum Requirements

• Matric (NQF 4) – Essential
• Diploma or Degree in Graphic Design, Production Management, Operations, or related field – Advantageous
• 1–3 years’ experience in artwork coordination, production coordination, design support, or customer service
• Experience in a manufacturing, printing, branding, or FMCG environment – Advantageous

Key Skills & Competencies

• Strong customer focus and service orientation
• Excellent communication and listening skills
• High attention to detail and accuracy in artwork handling
• Strong planning and organisational skills
• Ability to work under pressure and manage multiple deadlines
• Proactive, assertive, and solution‑driven mindset
• Strong cross‑functional collaboration and interpersonal skills
• High resilience and adaptability in a fast‑paced environment

What We’re Looking For

• A proactive problem solver who takes ownership of artwork and order processes
• Someone who communicates clearly and ensures alignment across stakeholders
• A team player capable of balancing customer expectations with production realities

Why Join Us?

• Be part of a collaborative and dynamic production environment
• Play a key role in ensuring quality artwork and customer satisfaction
• Opportunity to grow within production, design, and supply chain functions

Closing Date 27 May 2026

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About the Role

• We are seeking a highly organised and customer-focused Aftersales Coordinator to join our team. This role is responsible for coordinating customer orders end-to-end, ensuring the accurate, timely, and efficient flow of goods and information between Sales, Production, and Warehouse operations.
• You will act as the key communication link between customers and internal teams, ensuring exceptional service delivery and operational efficiency.

Key Responsibilities

Customer Service & Communication

• Serve as the primary point of contact for customer order queries and updates
• Manage customer expectations and resolve complaints professionally
• Build and maintain strong customer relationships

Order Coordination & Sales Liaison

• Review and process customer orders for accuracy and completeness
• Liaise with Sales, Production, and Warehouse teams to ensure alignment
• Ensure smooth order flow from receipt to dispatch

Warehouse Coordination

• Coordinate picking, packing, labelling, and dispatch processes
• Support inventory accuracy through stock movements and cycle counts
• Identify process inefficiencies and recommend improvements

Cross-Functional Collaboration

• Work closely with Logistics to coordinate deliveries
• Ensure orders are completed and ready for invoicing
• Maintain clear communication across all departments

Reporting & Administration

• Maintain accurate records of orders and deliveries
• Prepare reports on order status and operational performance
• Track recurring issues and support continuous improvement initiatives

Minimum Requirements

Qualifications:

• Matric (Grade 12) – Essential 
• Diploma in Logistics, Supply Chain, or Business Administration – Advantageous
• Degree or Advanced Diploma – Preferred

Experience & Skills:

• 1–2 years’ experience in a similar role
• Experience working in warehouse (advantageous) 
• Strong planning and organisational skills
• High level of accuracy and attention to detail
• Ability to perform under pressure
• Good interpersonal and communication skills
• Customer service orientation

Key Competencies & Skills 

• Client focus and service orientation
• Teamwork and cooperation
• Assertiveness and problem-solving
• Ability to provide and receive feedback
• Excellent listening Skills
• Excellent cooperation and social skills 
• Direct & Action - Oriented 

What We're Looking For?

• Someone who communicates clearly 
• A problem solver who takes ownership 
• A team player 

Why Join Us?

• Opportunity to work in a dynamic supply chain environment
• Exposure to cross-functional operations
• Growth and development opportunities

Closing Date 29 May 2026