Aftersales Manager | Motus Sinotruck Midrand at Motus Holdings Limited

Job Description

• Motus Sinotruck Midrand currently holds a vacancy for a Aftersales Manager reporting to the Dealer Principal.
• The Aftersales Manager is responsible for overseeing the post-purchase experience for customers, ensuring high levels of satisfaction and loyalty.
• This role focuses on managing service operations, support processes, and customer engagement strategies that enhance the overall ownership experience.

Key Responsibilities

• Develop and implement aftersales strategies to improve customer satisfaction and retention.
• Manage and lead a team of aftersales professionals, providing training and support to ensure optimal service delivery.
• Monitor and analyze customer feedback and service metrics to identify areas for improvement.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to align aftersales efforts with overall business objectives.
• Oversee warranty claims and service repair processes to ensure timeliness and efficiency in resolution.
• Create and maintain aftersales performance reports, presenting insights and action plans to senior management.
• Address customer inquiries and complaints, ensuring effective resolution and maintaining positive relationships.
• Stay updated on industry trends and best practices in aftersales service to continually enhance operations.

Requirements

• Proven track record in aftersales management or related customer service role within a retail or automotive environment.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills to effectively engage with customers and team members.
• Exceptional problem-solving abilities, with a focus on providing solutions that enhance customer satisfaction.
• Familiarity with CRM systems and aftersales management software is essential.
• Strong analytical skills to assess customer feedback and service metrics for continuous improvement.

Preferred Qualifications

•  Bachelor’s degree in Business Administration, Marketing, or a related field.
•  Experience with service quality standards and customer engagement strategies.
•  Knowledge of the automotive industry and related aftersales practices is advantageous.
•  Previous experience in training and developing customer service teams.
•  Driver’s License
•  Aftersales system exposure will be an added advantage

Closing Date 14 June 2026