Aftersales Operations Manager at Ford Motor Company of Southern Africa

Responsibilities

Ensuring sales objectives are achieved: 

• Deliver monthly wholesale sales performance reports, providing insights into trends. 
• Monitor & analyze Trade Club performance metrics, identifying areas for improvement and implementing.
• Initiate Marketing opportunities. 
• Develop and execute strategic plans to identify, target, and acquire new trade customers (B2B).  

Prospecting & Developing New Accounts:

• Identify and cultivate new Trade Club B2B opportunities.
• Increase dealer and customer participation on Trade Club.

Managing Existing Accounts: 

• Improved customer retention rate and increase sales for existing Trade Club members.
• Develop & execute targeted marketing campaigns to attract new B2B customers focusing on mechanical segment.
• Manage Certified Parts Wholesale Dealer program, ensuring its successful implementation and alignment with overall wholesale objectives.

Sales Forecasting & Reporting:

• Accurate wholesale sales projections and effective performance monitoring.

Product Knowledge:

• Comprehensive understanding of the company's product range, including specifications, applications, and pricing.    
• Clear knowledge of extended parts warranty program.

Customer Relationship Management:   

• Accurate and efficient management of customer data.  
• Increased customer loyalty and repeat business.

Administrative Tasks:

• Analyze and monitor data performance and implement corrective actions where needed.Regular Travel to visit B2B customers/dealers/ Body Shops and attend industry events.

Interdepartmental Collaboration:

• Work closely with IMG, SEO, Pricing Team, PS & L, Zone Managers & Trade Club Team.

Cross- Functional Projects:

• Participate in or lead projects that involve multiple departments, promoting integration and cohesion across the organization, particularly relevant to wholesale part sales.

Qualifications

• Bachelor’s degree in business administration, Marketing, Finance, or a related field.
• 5-7 years dealer / field operations / people management experience in Aftersales environment.
• Display capability of leading a team in a current or previous roles