Agent Call Centre at Premier FMCG (Pty) Ltd

Job Description    

To contribute to the performance of the Call Centre through accurate order taking and monitoring, customer liaison and communication with internal functional departments

Key Responsibilities

• Processing of orders according to the information received from customers
• Ensure pricing on captured orders are correct
• Ensure queries, complaints, concerns resolved or escalated as per procedure
• Ensure daily filing is done according to departmental requirements
• Ensure that all reports are completed and communicated
• Workflows completed as per system requirements
• Ensure that clients’ needs are met according to their expectations

Qualification Requirements    

• Grade 12 with numerical ability and PC Literacy

Experience Requirements    

• At least 2 years’ experience in FMCG sales environment
• At least 2 years’ experience in the field of sales administration, executions or call centers

Other Requirements

• Pressurised environment
• 6-day position
• Required to work Saturdays, Sundays and Public Holidays when required.
• Ability to work in a team environment to achieve daily deadlines.

Key Outputs    

• Business procedures, rules, and processes
• In house systems
• Product and portfolio
• Assertiveness
• Communication skills (written and verbal)
• Numerical ability
• Problem solving
• Innovation
• Teamwork
• Accountability
• Sense of urgency