Agent: Client Care - Pipeline at Capitec Bank

Purpose Statement

• To provide administrative service and support to Capitec Bank's clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
• To provide support to all clients making use of Capitec Bank's Internet Banking and Mobile Banking services.

Experience

Minimum:

• 1 - 2 years inbound contact centre
• Customer service experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Knowledge

Minimum:

• Call centre processes and procedures
• Customer care and service protocol

Skills

• Communications Skills
• Problem solving skills
• Telephonic / Call skills
• Attention to Detail

Competencies

• Achieving Personal Work Goals and Objectives
• Delivering Results and Meeting Customer Expectations
• Working with People

Additional Information

• Ability and willingness to work in an open plan environment
• A valid driver's license and own vehicle is preferred
• Clear criminal and credit record
• Able to work a 45 hour week inclusive of weekends and public holidays on a shift basis including night shift
• Willing to work additional hours on occasion upon request

Desired Skills and Experience

• To provide administrative service and support to Capitec Bank's clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
• To provide support to all clients making use of Capitec Bank's Internet Banking and Mobile Banking services.