Agent: Cross Skill at Capitec Bank

Purpose Statement

• To assist on various Inbound and Outbound campaigns
• To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
• To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
• To maximise delivery of service in different areas
• Market Capitec Bank products telephonically
• Deliver excellent customer services to attract and retain clients.

Experience

Min:

• 2-3 years inbound or outbound contact centre experience
• Customer service and Telemarketing experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Min:

• Call centre processes and procedures
• Customer care and service protocol
• Sales
• Basic operational and product knowledge
• Inbound and outbound campaigns

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Problem solving skills
• Telephonic / Call skills
• Attention to Detail
• Selling Skills

Conditions of Employment

• Willing and able to work shifts, including weekends
• Clear criminal and credit record