Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the last 20 years.
Through a culture of continuous innovation...
Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be assisted/dealt with efficiently and professional.
Job description
Provide telephonic service existing clients.
Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
Liaise with internal / external clients, branches, consultants, as well as fitment departments
Capture, maintain and update customer and vehicle details
Communicate with the Cancellation department when receiving cancellation request from the clients
General office administration (Pull reports, Investigation, Roaming and Login/reset passwords)
Provide feedback to the internal and external customers
Creating, allocate and follow up on service requests
Handle internal and external complaints on Telephonically and emails
Any other related tasks or duties assigned by the Supervisor / Line Manager
Adherence/Comply to schedules as determined on the Telephony system.
Minimum requirements
Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
Understanding of telematics & telecommunications, specifically GSM & satellite communication
Excellent Communication (verbal and written) skills
Ability to take ownership of tasks and queries
Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.
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