Agent: EDC Efficiency at Capitec Bank

Purpose Statement

• The successful incumbent will be expected to maximise recoveries from External Debt Collectors (EDCs) by the monitoring, reporting and co-ordination of an allocated group (5 – 6) of EDCs.
•  Acting as liason between Capitec and external Debt Collectors as well as consulting with Legal Advisors. 
• This role require successful administration function and efficient query resolution to clients and third parties. 

Experience
Minimum/Ideal:

• 2 years’ experience in collections & recovery background

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)
Knowledge
Minimum/Ideal:

• General awareness and understanding of the basic service/contact centre skills and knowledge
• General office and information systems 
• Client service principles

Skills

• Administration Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Problem solving skills