Agent: Internet Banking Support at Capitec Bank

Purpose Statement

• To provide Business Bank clients with excellent end to end Internet Banking experience by providing technical telephonic support ensuring that processes and procedures are adhered to and processing internet banking administration.

Experience

Minimum:

• 2 yrs work experience in a client focussed or call centre type environment 

• Dealing with customer enquiries.

Ideal:

• Experience in a financial or banking environment 

• Basic technical/systems knowledge and experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification

Knowledge

Minimum:

• General office administration

Ideal:

• Chat bot channels of communication

Skills

• Communications Skills

• Problem solving skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

• Interpersonal & Relationship management Skills

• Administration Skills

Competencies

• Deciding and Initiating Action

• Working with People

• Adhering to Principles and Values

• Relating and Networking

• Persuading and Influencing

• Presenting and Communicating Information

• Analysing

• Planning and Organising

• Delivering Results and Meeting Customer Expectations

• Following Instructions and Procedures

• Adapting and Responding to Change

• Coping with Pressures and Setbacks

Conditions of Employment

• Clear criminal and credit record

• Willing to work regular shifts or weekends or rotational standbys