Agent: IT Service Desk X5 at SITA SOC (Ltd) July, 2025

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- Agent: IT Service Desk X5 at SITA SOC (Ltd)
Posted: Jul 11, 2025

Expires: Not specified

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SITA was established in 1999 to consolidate and coordinate the States information technology resources in order to achieve cost savings through scale, increase delivery capabilities and enhance interoperability. SITA is committed to leveraging Information Technology (IT) as a strategic resource for government, managing the IT procurement and delivery proc...
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Agent: IT Service Desk X5
- Job Type Contract
- Qualification Matric
- Experience
- Location Gauteng
- City Centurion
- Job Field ICT / Computer
Key Responsibility Areas
- Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; First Line Support; Post call Survey; Cut Calls.
Qualifications and Experience
- Minimum: Matric (Grade 12) A+ or N+.
- Experience: 6 months IT Service Desk/12 months Admin.
Check how your CV matches this job

Method of Application
How to apply
- To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process.
- Register using your ID and personal information.
- Use received one-time pin to complete the registration.
- Log in using your username and password.
- Click on “Employment & Labour.
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs.
- Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
- Click on “Employment & Labour.
- Click on “Recruitment Citizen”
- Login using your username and password
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
Interested and qualified? Go to SITA SOC (Ltd) on www.eservices.gov.za to apply
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Agent: IT Service Desk X5 at SITA SOC (Ltd)

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Agent: IT Service Desk X5 at SITA SOC (Ltd)

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