Agile Delivery Manager at PricewaterhouseCoopers (PwC)

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.

• Act to resolve issues which prevent the team working effectively.

• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

• Analyse complex ideas or proposals and build a range of meaningful recommendations.

• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

• Address sub-standard work or work that does not meet firm's/client's expectations.

• Use data and insights to inform conclusions and support decision-making.

• Develop a point of view on key global trends, and how they impact clients.

• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

• Simplify complex messages, highlighting and summarising key points.

• Uphold the firm's code of ethics and business conduct.

JOB PURPOSE

An Agile Delivery Manager is accountable for the product delivery team’s performance and for the effective delivery of complex, high-risk products and services. An Agile Delivery Manager enables their team to succeed by helping the team to self organise, creating the right environment for success, and creating a culture of learning and transparency.

A.  JOB PROFILE

PRINCIPAL ACCOUNTABILITIES

• Works closely with Product Managers to ensure the product vision is delivered

• Build and maintain teams, ensuring they are motivated, collaborating and working well

• Identify obstacles and blockers and help the team to overcome them

• Focus the team on what is most important to the delivery of products and services

• Encourage and facilitate continuous improvement of the delivery team

• Coach and mentor both team members and others to apply the most appropriate agile and lean tools and techniques

• Facilitate Agile ceremonies as part of a more traditional Scrum Master role

• Participate in Agile (and other) communities of practise and contribute meaningfully to lateral knowledge sharing and upskilling on Lean and Agile principles

• Perform Project Management activities as required

• Act as an Agile Coach for the team, and drives Agile and Lean practises

• Responsible for team resource management and capacity planning (workforce planning), in collaboration with other Agile Delivery Managers and Product Managers

MINIMUM QUALIFICATIONS 

• BCom Degree

• Project Management Qualifications

• Lean / Agile Qualifications
   

EXPERIENCE

Minimum 5 years in Project / Agile Delivery Management role

KEY KNOWLEDGE & SKILLS

• Agile & Lean Practises

• Project Management knowledge

• Planning 

• Team Dynamics and Collaboration

• Performance Focus

• Leadership and team motivation 

• Negotiation skills