Intermediate Application Support Analyst at BETSoftware

About Us

We Don't Just Recruit Talent... We Cultivate It

• BET Software is one of the most diverse betting software providers in Sub-Saharan Africa, with a rapidly growing international footprint. Our multiskilled Team is responsible for providing advanced software solutions, while supporting incredibly high transactional volumes in a fast-paced industry, making BET Software a lively and engaging place to be.
• Our progressive use of technology enables our talented Team to work with the tech stack of their choice and we encourage an environment and culture that supports collaboration, learning, and growth.  We believe that our strength lies in our diversity and that Teamwork makes the dream work, a place where you can flourish amongst like-minded individuals.
• We are a dynamic group of people that stem from a variety of cultures, backgrounds, and locations. While our head office is based in Umhlanga, South Africa we recruit talent throughout South Africa and Internationally.

Skill Set

• Strong communicator with excellent interpersonal, organizational, and problem-solving abilities. Demonstrates attention to detail, initiative, and resilience in fast-paced, deadline-driven environments.
• Skilled in software development, Microsoft Office, and technical diagnostics, including log analysis and debugging. Customer-focused, professional, and committed to integrity, confidentiality, and high-quality support. Experienced in change management and software deployment coordination.

Responsibilities

Technical Support Summary

• Provide second-line technical support to resolve complex system and application issues, ensuring minimal downtime and customer impact. Monitor systems, manage incidents, and escalate unresolved problems as needed.
• Maintain and document support processes, update the knowledge base, and mentor Level 1 staff. Collaborate with development and business teams on issue resolution, testing, and deployments. Ensure SLA compliance, accurate communication, and continuous improvement in support efficiency and service quality

Qualifications

• Matric with 1–2 years’ experience in Application Support. Holds or pursuing an IT-related qualification (Computer Engineering or Software Programming). Knowledge of ITIL and Microsoft certifications is advantageous.
• Experienced with monitoring tools (Dynatrace, Elastic, Grafana, Prometheus) and ticketing systems. Basic proficiency in SQL, software troubleshooting, and change management processes.
• Skilled in diagnostic tools, log analysis, and debugging. Flexible, adaptable, and able to work shifts while supporting multiple teams and products.

Apply Before 01/12/2026