The Netcare Group operates the largest private hospital group, primary care network and medical emergency service in South Africa. Netcare is also the biggest private trainer of emergency personnel and healthcare workers. At Netcare, our inspiration to excel in providing medical innovation and quality care is to be found in our values. We continue to focus o...
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As an Akeso Credit Controller, you will be responsible for managing and recovering outstanding debts from patients and third-party payers for Akeso mental health facilities within Netcare Hospitals. This role involves ensuring timely and accurate collections, maintaining strong client relationships, and minimizing financial risk.
Job Responsibilities**
Manage a portfolio of patient and third-party payer accounts, including medical aids, private patients, and other institutions.
Proactively contact debtors via phone, email, and written correspondence to follow up on outstanding invoices and secure payments.
Investigate and resolve payment discrepancies, billing queries, and complex account issues in collaboration with relevant departments (e.g., patient administration, billing, clinical teams).
Negotiate payment plans and settlements with patients, adhering to company policies and legal guidelines.
Process and allocate payments accurately and efficiently, reconciling accounts regularly.
Prepare and submit detailed reports on aged debt, collection rates, and debtor performance to management.
Identify and escalate high-risk accounts or potential bad debts to senior management for appropriate action.
Ensure compliance with all relevant financial regulations, company policies, and data protection legislation (POPIA).
Maintain accurate and up-to-date debtor records and documentation.
Collaborate with the legal department for debt recovery processes when necessary.
Contribute to the continuous improvement of credit control processes and procedures.
Job Qualifications**
National Diploma or Degree in Finance, Accounting, or a related field.
Minimum of 3-5 years' experience in credit control, preferably within the healthcare sector or a similar high-volume environment.
Proven track record of successful debt recovery and strong negotiation skills.
Excellent communication (written and verbal) and interpersonal skills.
Strong analytical and problem-solving abilities.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with an accounting or patient management system.
Ability to work independently and as part of a team in a fast-paced environment.
High level of accuracy and attention to detail.
Knowledge of medical aid schemes and healthcare billing processes in South Africa is highly advantageous.
Ability to maintain confidentiality and handle sensitive patient information with discretion.
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