AKPH Switchboard Operator at Lenmed Private Hospitals

Main Focus Areas

• The Switchboard operator is responsible for answering the incoming calls in a professional and friendly manner as well as liaising and communicating at all levels and to adapt and respect all cultures. Excellent interpersonal communication skills

Key Performance Areas: (include but are not limited to)

•  Answers the telephone in a friendly and professional manner  Takes messages for staff, patients and doctors  To answer incoming, internal and designate outgoing calls in a professional and pleasant manner  Liaise and communicate with doctors, executive personnel, public and colleagues  Be able to designate all complaints to relevant channels  Confidentiality of utmost importance  Keep all relevant information and contingency plans updated  Update hospital telephone lists and relevant telephone numbers

Post Requirements: (include but are not limited to)

•  Grade 12 or equivalent NQF Level 4 Qualification  Switchboard experience, preferable in a Hospital environment  Advanced Computer Literacy

Deadline:29th October,2026