Alarm Service Technician - Witibank at Fidelity Services Group

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s license essential
• Must be PSIRA registered (Grade C)
• Knowledge of Listener advantageous
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems

QUALIFICATIONS & EXPERIENCE:

• Matric
• Minimum 4 years’ experience as an alarm technician
• Previous programming, wiring, installations and fault-finding experience

MAIN PURPOSE OF JOB:

Service and maintain alarm systems for domestic, commercial and industrial sectors. A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install & maintain domestic, commercial and special project ADVANCED alarm systems, as well as ADVANCED CCTV, Intercom, and Access Control systems. He/she can perform on-site programming and testing of such systems and perform advanced fault finding. He/she can also install radio, telephone, GSM & IP communication devices as well as perform integration of these various systems. This individual has a higher level of Computer literacy & skill and has the ability to act in a supervisory role.

DUTIES

• Conduct service calls / maintenance and repairs of alarms
• Program alarm panels
• Complete handovers and quotations
• Complete invoices and job cards after every service call
• Complete links up for new clients
• Re-programmed alarm systems when the current alarm was part of a takeover
• Complete small installations as and when required
• Treat all clients with respect
• Always ensure neatness and in full uniform
• Assist with any problems or complaints
• Ensure the vehicle assigned to you is roadworthy and clean
• Check and inspect the vehicle thoroughly before leaving the office/hub
• Complete daily drive sheets
• Complete job reports and technical invoices
• Quote clients on upgrades
• Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager