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Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Main Purpose of Appointment
Accurate and timeous processing of Debtors.
Functions of Appointment
- The collection, matching & batching of Debtors
- The accurate processing of Debtors
- The timeous payment of all accounts
- Perform all relevant reconciliations pertaining to Accounts Payable
- Reporting of account deviation to Accountant
- Maintain open communication channels with all relevant departments
- Adhere to ISO & Company policies & procedures, Supplier Agreements and SARS regulations
Authority and Control
- ISO & Company policies & procedures
Job Holder Specification
- Matric or relevant qualification.
Experience
- Approximately 1 years Accounts Payable experience.
- MS Office, Oracle, Lotus Notes.
- Good telephone skills.
- Oracle preferable.
Personal Qualities
- Attention of detail and perform under pressure.
- Interpersonal relationship skills.
- Must adhere to given deadlines.
- Emphasis on accuracy and reliability.
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JOB REQUIREMENTS & OTHER ATTRIBUTES:
- PSIRA registered (Grade C) advantageous
- Proven ability to work under pressure and show attention to detail
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 or equivalent qualification
- Minimum 1 years experience as a Wireman
- Practical electrical/electronic knowledge advantageous
MAIN PURPOSE OF JOB:
To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.
DUTIES
- Assist technician with installations of alarm and security equipment
- Assist technician by removing old equipment from clients premises
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation
- Assist technician with user functions and be able to do a handover
- Clean vehicles and premises after an installation
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Overall purpose of the job:
The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.
Duties & Responsibilities:
- Ensure that client’s needs, and expectations are met by the business.
- Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
- Managing any issues that may arise with both internal and external customers.
- Prepare and present various reports to the customer and assist with internal reporting requirements.
- Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
- Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
- Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
- Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
- Regularly run health checks to identify units that may require repair and action accordingly.
- Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
- Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
- Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
- Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
- Assist with timely collections of outstanding invoices.
- Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
- Assist with stock forecasting and budgeting.
- Ensure works are executed as per company policies and procedure.
- Source and acquire new business in B2B and SME through an ongoing prospecting plan
Minimum qualifications and experience:
- Work experience in a similar role preferred
- Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
- Excellent verbal and written communication skills
- Great Interpersonal Skills
- Prior experience in Telematics advantageous
Attributes:
- Organised
- Structured
- Very strong data analytics/Excel skills
- Practical
- Time Management
- Planning
- Managing various projects
- Attention to detail
- Problem Solving
- Analytical
- Be comfortable with working in a fast paced and pressurized environment
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The main purpose of the job:
To install electronic alarm and security equipment for domestic, commercial, and industrial sectors.
Qualification & experience:
- Matric or equivalent
- Minimum 5 years experience as an alarm technician
- Extensive programming, wiring, installations, and fault-finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- Must be PSIRA registered (Grade C)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox, and Telecom systems
- Knowledge of CCTV, Intercom systems, and access control advantageous
- Able to work standby as and when required
Technical duties:
- Perform alarm installations as per quotation
- Program alarm panels/system as per specifications
- Issue clients with quotes on site for additional equipment if necessary
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete invoices and job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
Performance Standards:
- Ensure that installation corresponds to Sales Rep’s quotation
- Ensure that alarms are programmed according to ADT prescribed standards
- Ensure that the correct details are quoted
- Adhere to SHE requirements at all times
- Ensure that the correct customer details are obtained prior to attending the call
- Ensure that handovers, invoices, and job cards are completed accurately and within prescribed standards
- Ensure that feedback is provided timeously to the relevant parties
General Duties:
- Download cites every morning
- Keep stock up to date and assist storeman with stock take
- Keep the company vehicle clean
- Submit petrol slips
Performance Standards:
- Ensure that stock is up to date at
- Ensure that stock is up to date at all times and report any discrepancies
- Ensure that the company vehicle is clean at all times
- Ensure that petrol slips are submitted weekly
Competencies (Technical & Behavioural):
- Action Oriented
- Priority setting
- Customer Focus
- Planning
- Interpersonal savvy
- Approachability
- Functional / Technical Skills
- Delegation
- Integrity and Trust
- Informing
Internal clients:
- Installations
- Servicing
- Investigations
- Operations
- Technical Trainer
External clients:
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Job Overview:
The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering
Essential Duties & Responsibilities:
- Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
- Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
- Securing profitable new business.
- Attending to potential clients in different areas of responsibility
- Addressing and resolving client's queries promptly and satisfactorily.
- Physically conducting site surveys for all security requirements
- Personally designing and costing the complete solution offering
- Preparing and presenting complex proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients
- Planning, budgeting, co-ordinating and attending to client's requirements.
- Assisting with marketing related issues.
- Compiling and submitting weekly and monthly management reports.
- Acquiring thorough in-depth trade and competitor knowledge
- To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
- Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
- Ensure only approved equipment in accordance with company policies are sold
- Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market
Behavioural Competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Computer literate
- Excellent telephone skills
- Adaptability
- Motivation
- Negotiation
- Persuasiveness
- Presentation skills
- Resilience
- High level of Integrity
Minimum Qualifications and Experience:
- Post Matric qualification or equivalent
- Senior Sales experience in security industry essential
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Professional and well presented at all times
- Ability to work under pressure and for extended hours, if required
- Must be prepared to travel
- Valid driver’s license
- Reliable car
- PSIRA grading for position – Grade B (Company Requirement)
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JOB REQUIREMENTS & OTHER ATTRIBUTES:
- PSIRA registered (Grade C) advantageous
- Proven ability to work under pressure and show attention to detail
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 or equivalent qualification
- Minimum 1 years experience as a Wireman
- Practical electrical/electronic knowledge advantageous
MAIN PURPOSE OF JOB:
- To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.
DUTIES
- Assist technician with installations of alarm and security equipment
- Assist technician by removing old equipment from clients premises
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation
- Assist technician with user functions and be able to do a handover
- Clean vehicles and premises after an installation
go to method of application »
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid driver’s license essential
- Must be PSIRA registered (Grade C)
- Knowledge of Listener advantageous
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
QUALIFICATIONS & EXPERIENCE:
- Matric
- Minimum 4 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault-finding experience
MAIN PURPOSE OF JOB:
Service and maintain alarm systems for domestic, commercial and industrial sectors. A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install & maintain domestic, commercial and special project ADVANCED alarm systems, as well as ADVANCED CCTV, Intercom, and Access Control systems. He/she can perform on-site programming and testing of such systems and perform advanced fault finding. He/she can also install radio, telephone, GSM & IP communication devices as well as perform integration of these various systems. This individual has a higher level of Computer literacy & skill and has the ability to act in a supervisory role.
DUTIES
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programmed alarm systems when the current alarm was part of a takeover
- Complete small installations as and when required
- Treat all clients with respect
- Always ensure neatness and in full uniform
- Assist with any problems or complaints
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager
go to method of application »
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- PSIRA registered (Grade C) advantageous
- Proven ability to work under pressure and show attention to detail
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 or equivalent qualification
- Minimum 1 years experience as a Wireman
- Practical electrical/electronic knowledge advantageous
MAIN PURPOSE OF JOB:
To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.
DUTIES
- Assist technician with installations of alarm and security equipment
- Assist technician by removing old equipment from clients premises
- Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation
- Assist technician with user functions and be able to do a handover
- Clean vehicles and premises after an installation
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Main purpose of the job:
To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.
Minimum Qualifications and Experience:
- Grade 10 - 12
- Valid Driver’s License (minimum 2years)
- Valid Firearm Competency (Business purposes)
- PSIRA Registered Grade C-B
- Clear Criminal Record
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Job Description
The overall purpose of this position is to facilitate, assess and present driver training interventions (classroom based, as well as in-car assessments) as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements as per impacting legislation.
The required work area will also include regional branch visits and the working of irregular hours (including nightshift & Weekends from time to time).
Minimum Requirements:
- Driver’s License (EB)
- Certified K53 driving Instructor – (Valid Driving Instructor Certificate from a Provincial Traffic Training College or MasterDrive)
- Microsoft Windows and Microsoft Office Packages
- Grade 12 / NQF 4
- PSIRA Grades E-B
- Assessor registration with ETDP SETA & SASSETA
- LMV Drivers License (Minimum of three years’ experience)
- Ability to communicate well in English
- Clear Criminal Record
Key Performance Areas:
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
Other personality attributes:
- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accuracy
- Customer orientated
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Overall Purpose of the job:
Responsible for Service, Repairs, installations and commissioning of Alarms and Intruder Detection Security Systems, Access Control, CCTV and various other types of Technology including, but not limited to Fire detection systems, EAS (Electronic Article Surveillance) systems and other related products.
Minimum qualifications and experience:
- Grade 12 or equivalent
- A minimum of 5 years’ experience on Alarms and Intruder Detection Security Systems, Access Control and CCTV.
- Valid code 08 driver’s license essential
- Must be PSIRA registered grade C.
Main duties & Responsibilities:
- Create detailed commissioning plans which identifies the activities needed to successfully commission and handover sites,
- document and keep records of all tests on site to include in handover documents as proof of functional testing
- Hands on approach. Jump in and get involved where required on site in order to ensure projects do not fall behind schedule
- Adherence to project and EHS plans;
- Keep forms and records to document daily project activities;
- Monitor the progress, and communicate daily to site client and Fidelity ADT Project Manager and make adjustments as agreed with Project Manager to ensure the successful completion or projects;
- Monitor and report the quality of work on site on a regular basis to ensure that it meets the project standards and specifications;
- Check stock before deployment to site and when on site in order to ensure everything required is available
- Ensure any deviations in required materials is timeously reported to the project manager to allow time for ordering
- Maintaining a good customer relationship with all Commercial Clients.
- Overtime work required from time to time
- Responsible for installation of fire detection, gas suppression systems, access control, CCTV on project sites
- Follow and adhere to detailed commissioning plans which identifies the activities needed to successfully commission and handover sites, as directed by site engineer and project manager
- Hands on approach. Jump in and get involved where required on site in order to ensure projects do not fall behind schedule
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Main purpose of job:
Service and maintain alarm systems for domestic, commercial and industrial sectors.
Qualification & experience:
- Matric Or Equivalent
- Minimum 5 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- Must be PSIRA registered (Grade E)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Knowledge of CCTV, Intercom systems and access control
- Able to work standby as per duty sheet
Duties:
Technical:
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Complete small installations as and when required
Admin:
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
- Complete a stock control check
- Keep the company vehicle clean and tidy
Performance standards:
Technical:
- Ensure that scheduled service call are attended or rescheduled accordingly
- Ensure that alarm panels are programmed with prescribed standards
- Ensure that documents are completed timeously and within prescribed standards
- Ensure that the alarm is programmed to ADT standards
- Ensure that all installations are completed to ADT standards
Admin:
- Ensure that drive sheets are completed accurately
- Ensure that job reports and technical invoices are completed accurately and timeously
- Ensure that quotes are completed accurately
- Ensure that inspection checks are completed on a weekly basis
- Ensure that all stock is available at all times and missing stock is reported immediately to FLM
- Ensure that the company vehicle is clean at all times
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Overall Purpose of the job:
Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Access control, CCTV, Fire and Automation.
Minimum qualifications and experience:
- Matric or equivalent
- Minimum 3 years’ experience as an Electronic Security technician
- Programming, wiring, installations and fault-finding experience
Job Requirements & Other Attributes:
- Valid code 08 driver’s licence essential
- Must be PSIRA registered (Grade C)
- Basic electronic understanding
- Knowledge of Access control, CCTV, Fire Detection and IP systems
- Knowledge on Impro, Softcon, GSC, Barriers, Turnstiles, Ziton, Bosch and similar products
- Be able to read of plans do reticulation, cabling, termination and installation of electronic security equipment.
- Do fault finding on existing equipment and be able to do servicing on said equipment.
- Able to work standby as and when required
Main duties & Responsibilities:
- Program system as per specifications
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
- Keep stock up to date and assist store man with stock take
- Keep the company vehicle clean
- Submit petrol slips
Core competencies:
- Customer Focus
- Approachability
- Integrity and Trust
- Management relationships
- Composure
- Functional/Technical Skills
- Problem Solving and Troubleshooting.
- Self-Development
- Technical Learning
- Listening
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Key Performance Areas: (not totally inclusive):
- Full responsibility and accountability for collecting and delivering clients’ money
- Report all delays to the Branch Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventive action toward any suspicious activity
Minimum Requirements:
- Clear criminal record
- Valid Drivers License and PDP
- Tactical combat training
- Clear credit record
- PSIRA accredited at least with Grade C
- Completed firearm training in handgun and rifle
- SAPS competency certificate
- CIT Certificate
- Experience in the security industry or a similar role
- 3 years experience in CIT driving and crew functions
Other Personality Attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self-motivated
- Pay attention to detail
- Willing to work overtime
- Customer service and relations
- Quality assurance
- Willing to Travel
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Teamwork
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Job Description
The overall purpose of this position is to manage the day-to-day administration and management of the administration staff, to ensure that all company procedures and processes are followed and maintained.
Key Performance Areas: (Not totally inclusive)
- Overall management of the Branch admin.
- Attending daily / weekly, /monthly Management meetings as required.
- Succession planning of staff.
- Assisting with the preparation of the annual budget and ensuring that all managers maintain and adhere to set budgets.
- Asset control.
- Submission of monthly and quarterly reports as required by Management.
- Maintain filling systems and document management, including archive
- Administrative support to Branch Manager and Team
- Keeping client database updated at all time
- Assisting with general administrative queries.
Qualifications, experience, and other competencies required:
- Matric certificate, PSIRA Grade A/B registration and accreditation.
- At least 5 years’ experience in the Security Industry and as a Senior Manager.
- Working knowledge of ISO 9001:2008 Quality Management and its requirements.
- People management experience.
- Administration, interpersonal communication, and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Experience in Financial Management /Budgets.
- Assertive / Goal driven / Self motivator / passion for the business.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s License is required.
- No criminal record.
- Excellent track record.
Core Competencies:
- Strong planning skills
- Leadership skills
- Organisational skills
- Good interpersonal skills
- Communication skills
- Client liaison skills
Method of Application
Use the link(s) below to apply on company website.
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