Service Technician - Atlantic at Fidelity Services Group

Main purpose of job:

Service and maintain alarm systems for domestic, commercial and industrial sectors.                             

Qualification & experience:

• Matric Or Equivalent
• Minimum 5 years’ experience as an alarm technician
• Previous programming, wiring, installations and fault finding experience

Job requirements & other attributes:

• Valid driver’s license essential
• Must be PSIRA registered (Grade E)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
• Knowledge of CCTV, Intercom systems and access control
• Able to work standby as per duty sheet

Duties:

Technical:

• Conduct service calls / maintenance and repairs of alarms
• Program alarm panels
• Complete handovers and quotations
• Complete invoices and job cards after every service call
• Complete links up for new clients
• Re-programme alarm systems when the current alarm was part of a takeover
• Complete small installations as and when required

Admin:

• Complete daily drive sheets
• Complete job reports and technical invoices
• Quote clients on upgrades
• Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
• Complete a stock control check
• Keep the company vehicle clean and tidy

Performance standards:

Technical:

• Ensure that scheduled service call are attended or rescheduled accordingly
• Ensure that alarm panels are programmed with prescribed standards
• Ensure that documents are completed timeously and within prescribed standards
• Ensure that the alarm is programmed to ADT standards
• Ensure that all installations are completed to ADT standards

Admin:

• Ensure that drive sheets are completed accurately
• Ensure that job reports and technical invoices are completed accurately and timeously
• Ensure that quotes are completed accurately
• Ensure that inspection checks are completed on a weekly basis
• Ensure that all stock is available at all times and missing stock is reported immediately to FLM
• Ensure that the company vehicle is clean at all times