Alumni Administrator at Rosebank International

Duties and Responsibilities:

Alumni Relations Office Support

• Coordinate meeting schedules, agendas, reports, and minutes for the Support communication workflows and correspondence to alumni and stakeholders.
• Provide administrative support such as organising digital folders, updating content calendars, and assisting with printing and logistics for alumni communication materials.
• Provide support in preparing and distributing feedback surveys post-events or campaigns as well as to collect and summarize survey responses to inform future alumni engagement strategies.
• Support the execution of alumni office engagement campaigns and events.

Database Management

• Maintain and update the alumni database to ensure accuracy of records. Assist in segmenting contact lists for targeted email campaigns and follow-up communications.
• Update the Alumni Management System (AMS) with contact details and administrative updates. Support data cleaning and reporting as required.

Social Media Campaigns Scheduling

• Administer alumni engagement social media campaigns.
• Monitor alumni engagement on social media platforms, track performance of posts, and compile basic analytics reports. Identify trends and suggest improvements to increase reach and engagement.
• Support the development and delivery of alumni communications by researching, support writing, assist with editing and publishing of engaging content across newsletters, digital platforms, and social media.

Data and Systems Maintenance

• Update the Alumni Management System (AMS) with contact details and administrative notes. Support data cleaning and reporting as required.

Event and Office Logistics

• Assist with event coordination logistics. Ensure that office resources, inventory, alumni merchandise and supplies are well-managed.

Minimum Educational Requirement:

• Minimum of a Bachelors Degree or National Diploma (NQF Level 6) in Business Support, Office Administration or Communications.

Minimum Work Requirement:

• 1-2 years office administration, project support and/or event assistance experience.
• Alumni office administration will be advantageous.