Job Openings at IIE Rosebank College

Duties and Responsibilities:

New Student Admissions and Compliance

• Ensuring brands compliance with government regulations and accreditation standards related to student admissions and student records.
• Ensuring brands compliance with data privacy laws (i.e. POPIA) regarding the handling and dissemination of student information.
• Approval of international, conditional and other South African admissions, including tracking and auditing of these admissions using relevant SIMS reports.
• Managing the tracking and follow up of all USAf & SAQA applications to ensure compliance to admissions requirements and conditional registration deadlines (in conjunction with campus student recruitment admissions teams).
• Managing the tracking and follow up of international students' study visa submissions and ensuring accurate reporting in order to meet the Department of Home Affairs (DHA) regulations (in conjunction with campus student recruitment admissions teams).
• Oversight and coordination of the de-registration process with campuses where students fail to submit the required documentation by the stipulated deadline.

Support of new student admissions process

• Policy and procedure review.
• Implementing of the institutions admission procedure documents.
• Approval of all applicable admissions escalation queries, and ensuring that the agreed upon turnaround times are adhered to.
• Monitoring the institution’s qualifications on brand websites and communicating any errors or omissions to the relevant stakeholders for correction.

Training and campus support

• Training of student recruitment teams on admissions.
• Regular monitoring of campuses compliance to the admission policies and legislation.
• Coordination of annual campus new student registration audits.
• Supporting campuses with escalation queries throughout the sales cycle.

Minimum Educational Requirement:

• Bachelors Degree (or equivalent NQF Level 7 qualification) .
• Candidates with a matric plus 8 years higher education admissions experience will also be considered. 

Minimum Work Requirement:

• 5 years experience in higher education admissions and administration.

go to method of application »

Key Performance Areas

Competencies Required:

• Passion for education & customer service centric
• High level of problem solving
• Leadership capabilities & ability to work effectively within a team
• Working systematically with excellent administration skills
• Attention to detail & processes
• Strong application of MS Word & MS Excel
• Assertive, strong interpersonal, communication & listening skills
• Ability to successfully supervise and mentor subordinates
• Excellent written and verbal communication skills
• Good listening skills
• Ability to meet deadlines
• Ability to work under pressure and stressful environment
• Excellent planning and organisational skills.
• Good conflict management skills
• Good project management skills
• Good decision-making skills

Quality Assurance:

• Supports the implementation, management, compliance and monitoring of academic operations policies.
• Active involvement with ensuring policy compliance within all areas of academic operations.
• Responsible for implementation of assessment policies and strategies
• Ensure that all assessments procedures and processes are adhered to.
• In the absence of the HAO, the DHAO approves all departmental documentation that goes out and communication to all stakeholders.
• Maintaining and developing relationships with all stakeholders including central support Senior Programme Operations Manager, students, parents, lecturers and other staff
• Registrations/ Admissions and certification.
• Management of student registration records

Operational Management:

• Responsible for ensuring the delivery of timetables from the academic operations coordinators team are time efficient and contributes to the overall academic delivery of the programme.
• Supervises the rollout of the assessments sittings and accuracy of results of formative, summative results release, results capturing, moderation and results release.
• Overseeing the campus readiness regarding programme semester start, student groups and timetables are captured and released on time.
• Responsible together with the Head of Operations for the sign off of the assessment schedules received from the central support Senior Programme Operations Managers, taking into consideration campus capacities to accommodate the students and assessment time table on campus.
• Managing and tracking the delivery of teaching material delivery to lecturers in line with programmes starts dates.
• Recruitment and processing the claims of the invigilators and interment contractors in the operations department.
• Second line approver for all invigilator claims/timesheets.
• Managing timelines of lecturer allocation to ensure the timetable timelines are met in accordance with programme start dates
• Engage with academic teams (PCs/ Lecturers etc) where necessary. Ensuring students complete in minimum time, PIPO management.

Student Support:

• Works on IIE Intralink system and any other required IT systems.
• Supports the timeous response on all internal query resolution required in resolving student queries managed by the customer experience manager or other
• In the absence of the Head of Operations, represents the campus on any required CAT, Brand and campus committees
• Responsible for ensuring system set up for the submission of assessments
• Focus on student queries and resolution
• Dispatch all faculty information to students.
• Hub interface, for student queries on registration or completion of qual.

Departmental Management:

• Management of the back and front office teams within academic operations namely the academic operations coordinators, assessment officers and the admissions officers in ensuring compliance in all functions that are completed by the departments
• Reporting to the Head of Operations on the functioning of each department and critical areas of improvement
• Assisting the Head of Operations in the recruitment of staff for the department
• Responsible for sourcing, screening, appointment, training, and management (including claim management) of invigilators
• Responsible for providing training and on boarding of new and existing staff in academic operations
• Supports the Head of Operations with any internal or external audit process up to and including submission of improvement plan.

Minimum Requirements:

• 5-8 years working experience including administrative duties & client services.
• 5 years management experience
• Minimum of a Bachelor’s Degree Business Management and Administration, an Honours Degree in the field of Business Administration would be advantageous.

go to method of application »

Overall Job Purpose: 

• The Faculty Manager holds overall operational accountability of the faculty. This role involves coordinating between the faculty, campus and the Academic Centre of Excellence (ACE) to ensure alignment of academic processes across academic operations, campus operations, faculty, and curriculum delivery. Responsibilities include preparing the annual budget for the faculty in accordance with the faculty plan and monitoring expenditures against that budget. Additionally, the role assists the Dean in managing day-to-day operations and all matters related to faculty administration. It also involves directing campus staff associated with the faculty to ensure effective delivery and continuous improvement of support services for the faculty.

Planning and management

• Ensure campuses are trained on all faculty-relevant policies, procedures, changes and plans of The Institution.
• Reviews the academic operational requirements of the relevant campuses annually and defines a rollout plan in collaboration with the Deputy Registrar (student administration) and Managers.
• Point of escalation for support and guidance to the campuses in order to resolve any faculty-specific issues that may arise.
• Liaises with the Deputy Registrar (student administration) and Managers to plan the faculty's operational requirements to ensure alignment and compliance.
  Work closely with the Dean, Deputy Dean and other role-players on the development of the faculty plan and faculty contracts.
• Evaluate support service structures, policies and procedures. Revise and update where necessary to ensure effective service rendering and the achievement of faculty objectives.
• Represent the Dean or Deputy Dean at meetings and forums as requested.
• Compile management information as needed by the Dean and bring any important issues to the attention of the Dean on a regular basis.
• Ensure that the decisions taken at committee level are communicated to campus level and Faculty Co-ordinator and that they are executed and reported to the Dean.
• Make arrangements to ensure that responsibilities and tasks are performed in the absence of key staff.
• Manage faculty administration as well as shared resources staff allocated to the faculty.
• Collate the annual faculty budgets based on inputs from stakeholders in accordance with guidelines received from the finance office. Ensure budget is aligned with faculty plan.
• Monitor and contain expenditure and ensure alignment with faculty plan. Monitor expenditure tendencies, identify deviations and report potential problems to the Dean.
• Tracking expenditures for faculty administration and the office of the Dean within the approved delegation.
• Collaborate with the Deputy Registrar (student administration), Managers and other Faculty Managers to meet shared operational objectives across shared projects as and when required.
• Maintains relationships with campus Deputy Registrar (student administration) and supports campus staff if and when required. 

Managing Academic Faculty Operations

• Provides a framework, guidance and support in order for the campus to provide an equitable delivery of academic and operational support to students and academic staff within a faculty.
• Provides detailed Faculty specific academic operational guidance documentation to support the provision of a high-quality academic student experience.
• Manages the operational elements of the academic school between the Academic Centre of Excellence (ACE), Dean/ Deputy Dean and campus teams and vice versa.
• Manage the material delivery cycle in collaboration with the Dean. This includes monitoring of go-live online material to the campus teams.
• Collaborates as part of the National Academic Operations team to review all academic operational requirements and to establish an overall annual academic operational plan.
• Ensure compliance with policy related to support functions and good corporate governance and practices.
• Document Faculty specific standard operating procedures on administrative and operational matters affecting the faculty in general.
• Monitors and tracks progress on the rollout of the academic operational plans, including material delivery, to establish its status to ensure that the plan is on track.
• Manage the functions of the Faculty Co-ordinator- Operations, Faculty Co-ordinator – Material Delivery and Faculty Administrator.

Minimum Educational Requirement:

• Minimum of a Masters Degree in ICT (NQF Level 9)
• PhD is an added advantage.

Minimum Work Requirement:

• Teaching and Learning experience (preferably in Higher Education teaching environment).5 Year(s)
• Academic Administration and Operations Management experience within a Tertiary Academic Institution 3 Year(s)
• Project Management 2 Year (s)

go to method of application »

Overall Job Purpose: 

• The Faculty Manager holds overall operational accountability of the faculty. This role involves coordinating between the faculty, campus and the Academic Centre of Excellence (ACE) to ensure alignment of academic processes across academic operations, campus operations, faculty, and curriculum delivery. Responsibilities include preparing the annual budget for the faculty in accordance with the faculty plan and monitoring expenditures against that budget. Additionally, the role assists the Dean in managing day-to-day operations and all matters related to faculty administration. It also involves directing campus staff associated with the faculty to ensure effective delivery and continuous improvement of support services for the faculty.

Planning and management

• Ensure campuses are trained on all faculty-relevant policies, procedures, changes and plans of The Institution.
• Reviews the academic operational requirements of the relevant campuses annually and defines a rollout plan in collaboration with the Deputy Registrar (student administration) and Managers.
• Point of escalation for support and guidance to the campuses in order to resolve any faculty-specific issues that may arise.
• Liaises with the Deputy Registrar (student administration) and Managers to plan the faculty's operational requirements to ensure alignment and compliance.
  Work closely with the Dean, Deputy Dean and other role-players on the development of the faculty plan and faculty contracts.
• Evaluate support service structures, policies and procedures. Revise and update where necessary to ensure effective service rendering and the achievement of faculty objectives.
• Represent the Dean or Deputy Dean at meetings and forums as requested.
• Compile management information as needed by the Dean and bring any important issues to the attention of the Dean on a regular basis.
• Ensure that the decisions taken at committee level are communicated to campus level and Faculty Co-ordinator and that they are executed and reported to the Dean.
• Make arrangements to ensure that responsibilities and tasks are performed in the absence of key staff.
• Manage faculty administration as well as shared resources staff allocated to the faculty.
• Collate the annual faculty budgets based on inputs from stakeholders in accordance with guidelines received from the finance office. Ensure budget is aligned with faculty plan.
• Monitor and contain expenditure and ensure alignment with faculty plan. Monitor expenditure tendencies, identify deviations and report potential problems to the Dean.
• Tracking expenditures for faculty administration and the office of the Dean within the approved delegation.
• Collaborate with the Deputy Registrar (student administration), Managers and other Faculty Managers to meet shared operational objectives across shared projects as and when required.
• Maintains relationships with campus Deputy Registrar (student administration) and supports campus staff if and when required. 

Managing Academic Faculty Operations

• Provides a framework, guidance and support in order for the campus to provide an equitable delivery of academic and operational support to students and academic staff within a faculty.
• Provides detailed Faculty specific academic operational guidance documentation to support the provision of a high-quality academic student experience.
• Manages the operational elements of the academic school between the Academic Centre of Excellence (ACE), Dean/ Deputy Dean and campus teams and vice versa.
• Manage the material delivery cycle in collaboration with the Dean. This includes monitoring of go-live online material to the campus teams.
• Collaborates as part of the National Academic Operations team to review all academic operational requirements and to establish an overall annual academic operational plan.
• Ensure compliance with policy related to support functions and good corporate governance and practices.
• Document Faculty specific standard operating procedures on administrative and operational matters affecting the faculty in general.
• Monitors and tracks progress on the rollout of the academic operational plans, including material delivery, to establish its status to ensure that the plan is on track.
• Manage the functions of the Faculty Co-ordinator- Operations, Faculty Co-ordinator – Material Delivery and Faculty Administrator.

Minimum Educational Requirement:

• LLM (Admitted Attorney), PHD is advantageous
• Qualification in Education (PGCE or equivalent) or Training and Development an added advantage.
• Flair for online lecturing and learning management systems (LMSs) required.

Minimum Work Requirement:

• Teaching and Learning experience (in Higher Education teaching environment). 5 Year(s)
• Academic Administration and Operations Management experience within a Tertiary Academic Institution 3 Year(s)
• Project Management 2 Year (s)

go to method of application »

Duties & Responsibilities:

• Lecturing: Lecture and facilitate Student Support workshops and subject-specific tutorials as required
• Teaching and Learning Support:
• Develop teaching & learning capacity and standards on campus by assisting the Academic Development Co-ordinator and contract lecturers.
• Ensure academic conventions are communicated and taught on campus and preparation, lecturing and marking in relevant discipline according to timetable.
• Work with the librarians on information literacy for students and lecturers.
• Under the direction of the Academic Development Consultants, coordinate and run lecturer forums and faculty meetings.
• Research and Development
• Team support.

 Minimum Requirements:

Qualifications

• Honours in Software Development (NQF Level 8)
• Masters Degree an added advantage
• 2 to 3 years Lecturing or Formal Tutoring
• 1 to 3 years of industry-specific experience in area of specialisation will be advantageous.

Experience

• 2 - 3 years of lecturing or formal tutoring
• 1 – 3 years of industry-specific experience in area of specialisation.

go to method of application »

 Duties & Responsibilities:

• Deliver lectures and engage students based on module-specific requirements in line with module pacers.
• Manage resources including academic materials and consulting with the Information Centre
• Update the learning management system and provide feedback to students.
• Engage and prepare students for assessments, identify at-risk students, and develop assessments by Central Academic Team briefings.
• Monitor student engagement as well as assessment submission with relevant escalation.
• Attend and participate in academic meetings across all faculties.
• Reflect on, review, and analyse student module results.
• Support the monitoring of at-risk students in modules assigned to lectures.

Academic Professional Development: complete a set number of academic professional development interventions per academic cycle (one year) that contribute to the improvement of the Brand’s Teaching-Learning practice and personal professional academic status.

Qualifications –

• Ideal: B.Ed. Honours
• Bachelor of Education Honours and the undergraduate qualification or postgraduate qualification must include a focus in Northern SeSotho

Experience –

• Minimum 1-2 years teaching/lecturing / facilitation experience in the Intermediate Phase
• Teaching experience at a higher education level will be an added

go to method of application »

 Duties & Responsibilities:

• Deliver lectures and engage students based on module-specific requirements in line with module pacers.
• Manage resources including academic materials and consulting with the Information Centre
• Update the learning management system and provide feedback to students.
• Engage and prepare students for assessments, identify at-risk students, and develop assessments by Central Academic Team briefings.
• Monitor student engagement as well as assessment submission with relevant escalation.
• Attend and participate in academic meetings across all faculties.
• Reflect on, review, and analyse student module results.
• Support the monitoring of at-risk students in modules assigned to lectures.

Academic Professional Development: complete a set number of academic professional development interventions per academic cycle (one year) that contribute to the improvement of the Brand’s Teaching-Learning practice and personal professional academic status.

Qualifications –

• Ideal: B.Ed. Honours
• Bachelor of Education Honours and the undergraduate qualification or postgraduate qualification must include a focus in Northern SeSotho

Experience –

• Minimum 1-2 years teaching/lecturing / facilitation experience in the Intermediate Phase
• Teaching experience at a higher education level will be an added

go to method of application »

Duties and Responsibilities:

Alumni Relations Office Support

• Coordinate meeting schedules, agendas, reports, and minutes for the Support communication workflows and correspondence to alumni and stakeholders.
• Provide administrative support such as organising digital folders, updating content calendars, and assisting with printing and logistics for alumni communication materials.
• Provide support in preparing and distributing feedback surveys post-events or campaigns as well as to collect and summarize survey responses to inform future alumni engagement strategies.
• Support the execution of alumni office engagement campaigns and events.

Database Management

• Maintain and update the alumni database to ensure accuracy of records. Assist in segmenting contact lists for targeted email campaigns and follow-up communications.
• Update the Alumni Management System (AMS) with contact details and administrative updates. Support data cleaning and reporting as required.

Social Media Campaigns Scheduling

• Administer alumni engagement social media campaigns.
• Monitor alumni engagement on social media platforms, track performance of posts, and compile basic analytics reports. Identify trends and suggest improvements to increase reach and engagement.
• Support the development and delivery of alumni communications by researching, support writing, assist with editing and publishing of engaging content across newsletters, digital platforms, and social media.

Data and Systems Maintenance

• Update the Alumni Management System (AMS) with contact details and administrative notes. Support data cleaning and reporting as required.

Event and Office Logistics

• Assist with event coordination logistics. Ensure that office resources, inventory, alumni merchandise and supplies are well-managed.

Minimum Educational Requirement:

• Minimum of a Bachelors Degree or National Diploma (NQF Level 6) in Business Support, Office Administration or Communications.

Minimum Work Requirement:

• 1-2 years office administration, project support and/or event assistance experience.
• Alumni office administration will be advantageous.

go to method of application »

Duties and Responsibilities:

• Deliver lectures and engage students based on module-specific requirements in line with module pacers.
• Manage resources including academic materials and liaising with the Information Centre.
• Update learning management system and provide feedback to students.
• Engage and prepare students for assessments, identify at risk students, and develop assessments in accordance with Central Academic Team briefings.
• Monitor student engagement as well as assessment submission with relevant escalation.
• Attend and participate in academic meetings across all faculties.
• Reflect on, review, and analyse student module result.
• Support the monitoring of at-risk student in modules assigned to lecture.
• Academic Professional Development: complete a set number of academic professional development interventions per academic cycle (one year) that contribute to the improvement of the Brand’s Teaching-Learning practice and personal professional academic status.

Minimum Requirements:

• Honours Degree in Marketing
• Post Graduate Diploma in Higher Education or equivalent will be advantageous.
• 1 to 3 years Lecturing or Formal Tutoring.
• 1 to 3 years of industry-specific experience in area of specialisation will be advantageous.

go to method of application »

 Duties & Responsibilities:

• Lecturing a certain number of modules for the faculty of School of Education
• Mark and report students’ assessment
• Plan and organize Teaching and Learning intervention through student support resources available on campus
• Evaluate and give feedback to students during Teaching Experience
• Contribute to professional development by supporting skills initiatives
• Develop, monitor and support students in community engagement learning
• Support the academic team
• Research and/or Academic Professional Development to enhance the quality of Teaching-Learning (15%)

 Minimum Requirements:

Qualifications –

• Ed. Honours specializing in Early Childhood Development (ECD) or
• Ed. Honours in Foundation Phase Experience -
• 1 - 2 years teaching/lecturing / facilitation experience in the Foundation Phase
• Teaching experience at a higher education level will be an added

go to method of application »

Duties & Responsibilities:

1. Represent Rosebank College to targeted constituencies; visit high schools, speak to groups and individual students; and meet with school counsellors, administrators, and/or other constituent groups to promote outreach activities.
2. Develops, coordinates, and delivers outreach programs and marketing strategies, including community workshops, retreats, and related recruitment efforts; arranges visits and tours for prospective students and parents.
3. Serves independently as the point person for internal coordination of college student recruitment and enrolment management goals utilizing specific knowledge gained of admissions, registration criteria, and financial aid and/or scholarship information and deadlines.
4. Provides career and academic counselling, planning, and advising to potential students utilizing specific knowledge gained of the colleges, educational programs, and degrees.
5. Independently develops and maintains partnerships between the college, local school systems, alumni networks, faculty, community partners, and other identified groups throughout the assigned territory/population.
6. Coordinates college participation of staff and alumni for national and local college recruitment fairs, conferences, and related outreach events; coordinates event-specific organizational aspects, promotional materials, and information from the college, educational programs, and degrees.
7. Participates in and/or organizes and implements all aspects of large, multi-departmental special events utilizing presentation and promotional materials, maintaining budgetary and operational controls, coordination skills with multiple entities and representing the college at local events.
8. Prepares reports and proposals regarding recruitment and outreach activities and responds to inquiries from students and minority agencies.
9. Creates, packages, monitors and distributes resource materials for student
10. Ability to work effectively with diverse populations

Minimum Requirements:

Qualifications

• National Diploma in Marketing or relevant educational field

Experience

• 2 years experience in a sales and target-driven environment.
• 1 - 2 years of proven experience in customer service experience in the Higher Education sector would be an advantage.
• Technology: Proven computer literacy: Excel intermediate, MS Office.
• Sales: Critical knowledge of Sales techniques.
• Corporate sales: Experience in marketing products to businesses and corporates.
• Communication: Formal
• Organisational: Manage and organise sales operations to achieve company and team goals

go to method of application »

Duties & Responsibilities:

• Operating Procedures documentation; including query resolution.
• Data capturing and document management. 
• Assist with administrative duties and set up of assessment cycles.
• Storeroom management and archiving
• Support management and the Academic team to ensure that deadlines are met student queries are resolved within agreed time frames.
• Support overall campus activities such as registration of students, orientation, open days, Internal and external audits.

Minimum requirements:

• Diploma/Certification in Office Administration. NQF Level 6
• 1-2 years of experience in administrative duties & client service experience. 
• 1-2 years' experience within an Educational Institution required.
• MS Office proficient

go to method of application »

Duties and Responsibilities: 

• Consult with students/parents daily to resolve or assist with queries or requests.
• Sustain relationships with service providers.
• Escalate queries/requests within the campus communication protocol and ensure effective information sharing/referral.
• Prepare communication for notice boards and display in designated areas.
• Inform students / lecturers of all academic planner or timetable changes.
• Capture and update student notes on CAMS.
• Process application for credits and extension of studies.
• Implement academic programme updates.
• Attend and assist in departmental meetings.
• Assist and participate in student events on and off campus.
• Process academic queries/requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject re-writes, special assignment requests, results, academic material and time table matters, etc.
• Ensure course entrance requirements are met.
• Refers International Student Applications to designated person on campus.
• Print and distribute lecturer information / material.
• Review Assessment Timetable in conjunction with Academic Operations Officers.
• Collates and verifies orders for education material (students and lecturers).
• Manages the administration of student files.
• Administers external institute programmes.
• Manages deadlines for completion of data / spreadsheets for reports.
• Documents academic query / request processes and outcomes.
• Compiles graduation lists in conjunction with Academic Operations Officers.
• Assist campus management and National with graduation..
• Identifies resources required to run programmes and ensures these are sourced timeously.
• Reviews assessment timetables in conjunction with Academic Services Officer.
• Captures timetables, Lecturer and Program Managers (PM) information on ALIAS/ SAM and CAMS.
• Assist with student and lecturer’s orientation.
• Assist the manager in setting up the student / lecturer timetables.
• Assist with student letters for, but not limited to; renewal of Visa / study permits, plagiarism, phase out/pre-requisites and proof of registration.
• Assist students with extension of studies, internal and external credits, reweights, special and discounted exams, remark of exams/ tests and mishap exams.
• Assist with student with, but not limited to; registration, open days, collection of assignments and filing, assisting with replacement tests and supplementary exams.
• Assist the team during all Internal and external audits.
• Report deviations via academic query to the management.
• Give input on the annual policy review process.

Minimum Requirements:

• Matric
• Advanced Diploma / Bachelor’s Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field
• A minimum of 1-2 years customer service or sales experience
• Experience in an academic setting will be advantageous.
• Driving License