Amazon Technical Support Associate - Onsite at Amazon

What will you do as a Technical Support Associate?
As an Amazon Technical Support Associate, you have a very clear purpose: to investigate and resolve queries regarding Amazon’s digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provide outstanding technical support to our customers. You’ll be the first point of contact for our North American and UK customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers. You will also be responsible for conducting escalations when necessary.  

What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns operating within 24 hours Sunday to Monday. You will receive your work schedule at least 2 weeks in advance and your shifts may change every couple of weeks. You may be required to work national holidays and will be compensated accordingly.  You will learn more about your exact schedule closer to your start date.

BASIC QUALIFICATIONS

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in South Africa
• We require candidates to have completed an NQF Level 4 qualification or a Grade 12 qualification or higher.
• Strong communication skills in English (both written and oral fluency)
• Proficient computer skills
• The availability to work varying shifts from Monday to Sunday operating within 24 hours
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)

What experience is required?

• 1+ years’experience in an inbound Customer Service associate role, in a BPO or a contact center supporting phone calls (Preferred), and/or
• 1+ years’experience in an Technical Support environment
• 1+ years’experience in an high-end retail Customer Service environment

What strengths will you bring?

• Inquisitive, articulate, and solution-oriented
• Logical and analytical thinking
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.