Ambassador at Abbott

Key Responsibilities.

• Strategic Growth & Execution
• Develop and execute a territory-level Strategic Growth Plan.
• Leverage MyDASH CRM to maintain accurate, up-to-date client data.
• Drive account growth by closing menu gaps, promoting DHS, and renewing service contracts.
• Conduct quarterly Client Business Reviews to align on goals and performance.

Client Engagement & Support

• Act as the primary Abbott contact for all client needs, including product inquiries and support.
• Collaborate with clients weekly to enhance business processes using global CRDx frameworks.
• Support early renewal efforts to block competition and secure long-term partnerships.

Operational Excellence

• Maximize instrument utilization and identify inefficiencies.
• Analyze test menus and ordering patterns to recommend tailored solutions.
• Confidently operate and support Alinity instruments, including assay installation, calibration, and troubleshooting.

Value Delivery & Loyalty

• Consult with clients to improve KPIs and operational performance.
• Maintain high NPS scores and address feedback proactively.
• Build strong relationships with key stakeholders: Lab Directors, Supervisors, Procurement, IT, and Medical Directors.
• Lead educational workshops, client presentations, and integration activities.

Qualification

• National Diploma or BSc Degree in Medical Technology or Health Science Related.

Knowledge/Experience:

• 3-5 years track record in the diagnostic industry either in a commercial Sales role ( preferrable) OR within a diagnostics Lab environment managing and improving customer relationships.
• Excellent product and industry knowledge.
• Must be passionate and a self- motivated
• Strong understanding of key stakeholders and customer dynamics
• Must be able to work within a TEAM concept
• Strong solution selling and relationship building skills
• Excellent sales analytical skills
• Excellent communication skills
• Ability to identify and drive resolution of issues
• Long-term, strategic focus on account
• The position requires the willingness to travel on frequent basis, i.e. on average three – four days per week.
• Must have own vehicle and valid driver’s licenses