Analyst - Business Intelligence Commercial Operations SA at MTN

JOB DESCRIPTION
Mission/ Core purpose of the Job:

• To provide specialist support to various business areas with relevant, analysed information on performance indicators and business value drivers and to extract reliable, high-quality data from information and operational systems to allow production of main operational KPIs.

Context:

• Highly dynamic and fluctuating telecommunications industry
• Positioning of MTN as leading telecommunications player in the market
• Within the dynamic legal, regulatory and commercial environment of South Africa
• Highly competitive market with new and established competitors
• Fast moving industry
• Context changes in terms of technology advancements
• Legislative changes
• Ongoing technology advancements
• Changes in consumer behaviour
• Work within the data warehousing and datamart environments
• Dynamic technology environment
• Highly specialized working environment
• Complex and multiple data sources
• Large volumes of Data
• MTN system and Data architecture
• MTN Data entity definitions
• Fluctuating market trends and indicators
• Broad product and service portfolio

Key Performance Areas:

Task Complexity:

• Intelligence Measurements and Reporting
• Research on customer buying and data usage patterns in order to have a holistic analysis
• Assist with data extraction for customers from internal and external sources within the MTN SA and regional market
• Assist in data clean ups to information by ensuring that data is updated and pruned
• Thoroughly scruitinize data in order to determine SWAT across all of MTN Western Cape Regional segments
• Report on relevant performance metrics for the business objectives in line with Business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
• Create and present quality Power BI dashboards
• Generate standard monthly and ad hoc reports

Internal Processes and Efficiency

• Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
• Support data and application design for the implementation of an automated customer analytics
• Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
• To provide more insights into the ways to target customers
• Operational Planning and Management
• Plan and coordinate the data extraction and reporting processes
• Consider the long term (1-2 years) implications of action from a broader perspective
• Consider local conditions, as well as competitor activity
• Identify and exploit new opportunities to grow the business further
• Identify innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Complexity:

None

Education:

• 3 year Degree / Diploma in Commerce (Statistics, Mathematics, Computer Science) or related
• Global Experience Standards (5)
• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium organization

Training:

• Products and Services and Solutions
• Systems training
• Computer software training
• Project management
• Communication

General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.) 

• Flexible working hours 
• Constant pressure to meet extremely tight deadlines 
• Working in a busy, open plan environment

KPA Quality Standards

• Attend to all Consumer and user job requests within required SLA time
• Accurately effect all big data requests according to job requests
• Ensure the effective use of the USD/JAZZ system to log and take action on customer requirements
• Quality assure data required for automated solutions Sign-off / Approval