Current Vacancies at MTN

ABOUT THE TEAM

• The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

Executive Role: 
Specialists in all aspects of people management. 

• High-level input at a strategic level into all key business decisions.

Audit Role: 

• Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.

Facilitator Role: 

• Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.

Consultancy Role: 

• Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.

Service Role: 

• Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

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Mission/ Core purpose of the Job: (Short description)

• The SM: Payments & Digital Ecosystem is to work closely with the GM: Fintech Products & Services and also the Group FinCo: Strategy, Payments, API, Channels, and E-Commerce (S.P.A.C.E.) team to develop, deploy, and scale the Payments strategy and product roadmap for the MoMo SA OpCo, in line with the overall Group Finco strategy as well as local and international ‘Emerging Payments’ and ‘Fintech’ trends.

RESPONSIBILITIES
Context: (Global influences, environmental / industry demands, organisational mission, etc.)

• Fintech is entering a new phase where operational and commercial excellence has become critical for success. We at MTN believe this is a game changer in terms of our business strategy. We are looking at an incumbent to join us as we build a successful business together.
• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Constantly changing consumer and market needs
• Market dynamics and developments
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Work closely with GM: Fintech Products & Services and also Group FinCo Strategy, Payments, API, Channels, and E-Commerce (S.P.A.C.E.)  to develop and deploy the Payments strategy & product roadmap for the SA OpCo, in line with the overall Group strategy, and to also ensure appropriate prioritization and execution of projects is undertaken in line with KPAs
• Spearhead Payments, API, VAS, and Marketplace product development & delivery in collaboration with IS Technical teams, Third Party Partners, Bank Sponsor, Risk & Compliance, Legal, Strategy, EPMO, and Finance in the agile delivery of products & services.
• Collaborate with GM: Sales & Distribution, SM: Brand, Marketing & GTM, and SM: CVM & Customer acquisition to build out a fit-for-purpose Go-To-Market strategy and subsequently oversee execution in order to ensure product-market fit, growth, and continuous improvement and the ultimate scaling od Payments, API, VAS, and Marketplace products and services
• Undertake Market Analysis and Business Development in order to identify strategic partners that will enhance Payments Products & Services, VAS, API, and drive MoMo Platform synergies
• Be well abreast with the latest local and international ‘Emerging Payments’ and ‘Fintech’ Trends in order to inform the development and execution of a future-proof Payments product roadmap as well as driving thought leadership and product evangelism/buy-in with key internal and external stakeholders
• Monitor revenue and cost for the Payments, API, VAS, and Marketplace product portfolio to maintain profitability as per organization strategy and business plan
• Collaborate with the CVM/Data Science team(s) to analyse and develop strategies around Payments, API, VAS, and Marketplace product performance, customer lifecycle management, user engagement, churn, loyalty/reward programs, and retention
• Manage Quality of Service of the Product to ensure seamless customer experience
• Track product performance at a business segment level, in collaboration with the business segment team and highlight any critical gaps/issues impacting product performance to the group product development team
• Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products

Supervisory / Leadership / Managerial Tasks:  Refers to the responsibilities for directing, guiding, motivating and influencing others.

• Adopt a customer centric approach 
• Build employee relations and collaborative teamwork 
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees behaviour

Role Dependencies:  

• Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. Example HR Managers having to manage an IT function.

None
Lateral Dimensions:

• These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.
• Identify and recommend process and system improvements 
• Feed information through to relevant areas of the business regarding client needs, opportunities and possibilities to improve processes, technology, quality, customer service and increase profitability
• Strive to automate processes and procedures wherever possible
• Recommend creative and innovative solutions to enhance MTN SA’s performance
• Establish sound relationships with all stakeholders
• Encourage continuous service improvement
• Implement cost-saving activities
• Actively identify new customer opportunities and liaise with relevant management
• Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.   Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
• Ineffective delivery of product and marketing roadmaps and time to market
• Unavailable and/or uncompetitive priced P&S
• Lack of marketing support
• Service levels delivered by other areas/ external partners responsible for delivery of P&S to account customers
• Evolution of technology
• Reliance on the stability and availability of systems
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients

Collaboration:

• Refers to formal and informal relationships
• Responsibility towards:  who are they and what do they receive from the incumbent.
• Direct reports: None
• Matrix reports: Resources allocated to special projects from other areas within the business, Support areas of business must be adequately trained and given necessary tools to develop, manage and support the products
• Key customers: MTN SA, MNS, Bids Managers, External clients
• Key suppliers: External Suppliers/Partners, Segment Managers in Marketing, Technology and IS departments

Discretionary Space:

• The degree to which individuals are allowed to exercise independent thought and judgement.
• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making.
• Independent thought and Judgment:
• Recommend new accounts that may be profitable and sustainable
• Execute actions that have been agreed 
• Dissemination of information
• Resolution of queries / problems (within parameters set by company policy)

QUALIFICATIONS

• Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.

Education:

• Minimum of 4 years degree/diploma 
• 4 year Degree / Diploma in Commerce (Financial /Marketing / Communication) or related

Experience:

• At least 5-8 years of experience in the Financial Services/Fintech industry
• Specific/Proven experience deploying and scaling Payments, VAS, API, and Marketplace products advantageous 
• Global/African Technology/Fintech/Mobile Money experience advantageous
• Experience in Product Management is essential, preferably in a dynamic, agile, fast moving context
• Demonstrated ability to influence at C-Level, network at middle management levels within customer and partner companies and provide success in business development and relationship management

Training:

• Products and Services
• Financial Services, Banking, Financial Technology, Emerging Payments
• Financial Regulation
• GSM technology
• Contract appreciation and business related courses

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Mission/Core purpose of the Job 

• The core purpose of the Specialist: Legal Collections is to co-ordinate and perform the legal and pre-legal debt collection function for all customer segments and business units so as to maximize the collection of arrears amounts and minimize bad debt write offs. The role is required to: 
• Execute later-stage collections strategies, policies, procedures and campaigns in conjunction with external debt collection partners (EDC’s and legal attorneys); 
• Speed up the reaction times on failed collections and implement appropriate recovery and activation strategies including external debt collections, trace and legal actions; 
• Ensure that all uncollectable debt is appropriately motivated and timeously written off after all efforts to collect outstanding amounts has failed;  
• Monitor, engage and manage all external collections partners or External Debt Collectors (EDC’s) in line with signed Service Level Agreements (SLA’s) to ensure efficient activations of nonperforming accounts;  
• Interpret collection information and take appropriate remedial actions based on the interpretation of such information.  

Context (Global influences, environmental/industry demands, organisational mission etc.) 

Organisational Mission  

• MTN is evolving from a mobile communications provider to a digital platform operator where innovation, operational and commercial excellence is critical for success. To excel today and sustain future growth, MTN must develop the required capabilities internally to provide the market and customers with EPIC experiences, products and services which fulfil the belief that everyone deserves the benefits of a modern connected life. 

Global Influences / Environmental & Industry Demands 

• Highly dynamic and fluctuating Telecommunications industry  
• Highly competitive market with new and established competitors  
• Fast moving industry  
• Legislative changes 
• Legal parameters set by the insurance industry 
• Rapid pace of digitalization 
• Prevailing economic pressures affecting staff and customers  
• Fluid complexities of customer expectations and demands 
• Prevailing economic pressures affecting staff and customers  
• Fluid complexities of customer expectations and demands 

Key Performance Areas: Core, essential responsibilities outputs of the position (KPA's) 

Credit Management  

• Manage the credit management function and overseeing the credit control and collections activities as it relates to matters in legal. 
• Adhere to the customer call cycle. 
• Ensure the accurate and timely processing of payments of accounts receivable to positively impact cash flow.  
• Coordinate and monitor outsourced legal collection process. Manage performance of external EDC’s in line with contractual or set KPI targets. 
• Assess collection rate against provision for doubtful debts and execute on any required improvements to the system. 
• Provide reports on external agents for tracking and collections. 
• Resolve Audit findings. 
• Implement/fine-tune methods, processes/systems to enhance effectiveness/meet organisational goals. 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units. 
• Ensure internal SLAs are adhered to, taking corrective action where necessary. 
• Manage SLAs, and take corrective action as required. 
• Resolve issues/ queries and liaise with relevant areas within MTN to escalate issues/ queries. 
• Liaise with customers regarding escalated account queries. 
• Implement controls to reduce the risk of fraud and error. 
• Liaise with attorneys with reference to accounts handed over for collection. 
• Set targets for collections and achieve these targets. 
• Compile and analyse monthly management reports and use information from these to improve on management processes. 
• Maintain bad debt provisions write-offs within targets set by management. 
• Monitor age analysis of debtor’s book regularly and reduce overdue amounts. 
• Review and align existing and new PPP’s in the light of business changes, 
• Ensure settlement agreements, payment arrangements are appropriately approved in line with agreed DoA and process. 
• Manage claim process for all customers in Liquidation, business rescue, debt review and sequestration. 
• Assist in execution of Debt book sales to external parties. 
• Manage litigation matters in conjunction with MTN Legal team Attend to settlement negotiations from customers and attorneys. 
• Load and process financial entries. 
• Hand over relevant bad debt accounts to third parties for collections, to ensure bad debt minimized. 
• Allocate payments from third party collectors to customer accounts. 
• Prepare and process monthly write-offs. 
• Manage active accounts in legal department. 
• Prepare and submit claims on deceased estates. 
• Attend to liquidations, sequestrations and administrations. 
• Prepare invoices for third parties. 

Customer Relationship Management  

• Liaise with customers to ensure client expectations and service levels are being adhered to. 
• Ensure that client queries are resolved within agreed SLA’s. 
• Attend client meetings to speedily resolve outstanding queries, so that the client can pay within stipulated time line. 
• Provide accurate advice and education to customers to ensure adherence to quality standards. 
• Deliver first time right service excellence and by displaying the MTN brand values to customer during all customer interactions.  
• Manage query resolution, escalation and feedback to customer. 
• Create and distribute general correspondence to customers on customer impacting situations.  
• Liaise with Sales and have regular contact with clients via difference communication media. 

Budget Management 

• Input into forecasting, planning, developing and reviewing the budget for the Legal Collections area. 
• Manage and optimize the budget, ensuring all expenditure is in line with the agreed budgets. 
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximizing cost/benefit ratios. 
• Identify areas where money is lost and seek ways to reduce expenditure. 
• Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle, taking any known changes in new products or services into consideration. 

Business Analysis 

• Perform Business Analysis in line with MTN SA Business Analysis methodology and guidelines. 
• Identify ways to fine tune policies, processes and systems in line with changing work practices. 
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems. 
• Design, analyze and document workflow and make appropriate recommendations that will positively impact operational effectiveness 
• Identify Business Improvement and Optimization opportunities that will result in improvement of process performance. 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.  
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity. 
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs. 

Quality and Compliance 

• Execute in line with Quality assurance & Quality control requirements for Legal Collections. 
• Ensure verification processes and procedures are adhered to for purposes of reduction/elimination of fraud. 
• Ensure resolution of queries end to end. 
• Give input into processes and procedures where quality of work may be improved. 
• Adhere to quality and operating standards and primary controls, policies and procedures. 
• Ensure customer satisfaction as per the CSI deliverables, query resolution and customer requests. 
• Maintain accurate and up to date client details and account records

Reporting  

• Reporting function (daily, weekly & monthly). 
• Compile monthly management reports. 
• Monthly reporting of the Key Performance Indicators.  
• To report on a weekly/monthly basis as appropriate e.g. Age debt analysis, cash collections forecasts, Bad debt, Book Reviews, Provisions for Bad debt etc, EDC KPI’s. 

Supervisory / Leadership/Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others.  

• Recruit, develop and retain people with the required skills, qualifications and potential  
• Define service provider KPAs and KPIs and ongoing performance management 
• Contribute toward a customer centric culture 
• Build talent by identifying and developing new leaders for the respective environment  
• Employee relations and collaborative teamwork  
• Manage Employment Equity and diversity  
• Coaching and guidance of subordinates or fellow staff members on legal related matters 
• Build professionalism, loyalty and commitment to the organization  
• Communicate actively and effectively resolving any potential conflicts that may arise 
• Build and enforce a customer centric approach  
• Self-insight and flexibility to adapt to different situations 
• Living the MTN Brand – influence employees’ behaviour   

Required Skills & Capabilities e.g. teaching, report writing or specific skills/abilities such as computing or the ability to work without supervision 

• Broad based knowledge of legal collections across different customer categories 
• Knowledge of the regulatory and legislative requirements 
• Computer literacy i.e. MS Office Excel Intermediary  
• Strong interpersonal skills including good written and oral communication 
• Good analytical, problem solving and conflict management skills 
• Strong analytical ability 
• Good understanding of Credit management practices and processes (Reconciliations and debt collection) 
• Good understanding of Risk Management 
• Thorough knowledge and understanding of principles, practices and techniques of accounting and formulas 
• Management of External debt Collectors and Attorneys on litigation matters 

Key Deliverables 

• Effective Management of SLA’s  
• Bad Debt to Billing ratio achieved 
• Collection’s ratios attained 
• Queries are resolved with the agreed TAT 
• Completion of departmental projects within agreed time frames 
• Customer satisfaction 
• Continuous improvement of Collections criteria and systems 
• Achievement of departmental performance targets 
• Alignment with Corporate Credit & Risk strategy 
• Efficient and effective operational processes and procedures  
• Optimal staffing to deliver on departmental KPAs  
• Effective management of relationships with internal and external business partners 

Job Requirements (Education, Experience and Competencies) 

Education: 

• A National Diploma or 3 year degree in Legal field or Finance or related 

Experience: 

• Minimum 5 years credit control and legal collection experience in a consumer/corporate/enterprise environment with high focus on service delivery 
• Minimum 3 years Legal collections experience  

Behaviours and competencies (Qualified candidates for this position will therefore need to demonstrate the following): 

Head - Big Picture Focus (20)  

• Conceptual Thinker - Executes tactical plans to achieve strategic requirements  
• Problem Solver - Has the mental agility to identify and solve relevant business challenges 
• Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement 

Heart – Emotionally Intelligent (30)  

• Culture and Change Champion - Role models practices by living the MTN values and vital behaviours for others to follow 
• Inspiring People Leader - Is self-aware and supports team capability development through opportunity creation for realising potential 
• Relationship Builder – Builds professional networks across teams through collaboration and co-operation  

Hands – Results Focused (40)  

• Results Achiever - Produces sustainable business results   
• Operationally Astute – sets priorities, plans, organises and co-ordinates the work of others 

Authorities 

• As per MTN Delegation of Authority (DoA)  

Collaboration (Formal and Informal Relationships) 

Responsibility towards:   

• Key customers: MTN SA BU /Internal departments especially Sales Teams across all business sectors, External clients. 
• Key suppliers: Management of External Debt Collectors performance in line with SLA and contracts, External legal Partners, Credit Bureau, Technology and IS departments, Attorneys and legal advisors. 

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Mission/ Core purpose of the Job

• To supervise the Payables team to ensure a efficient and effective payment process and to ensure payments to suppliers, are valid, accurate, made timeously and are paid in accordance with company policies and procedures and contractual obligations.
• The Supervisor is responsible to ensure that processes are understood and followed by process administrators and support continuous improvements of the processes, ensure good performance and optimize quality and timeous deliveries from process administrators. The incumbent requires excellent organisational skills, the ability to drive efficient and effective processes, have attention to detail and an eye for accuracy in all facets of the job.

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Working in a pressurized environment with tight payment and month end reporting deadlines and large volume of transactions.
• Supervising and mentoring persons from diverse background and cultures.
• Liaising with external companies and suppliers in an environment where communication skills are critical to manage both supplier and internal customer expectations as well as resolve queries.
• Highly dynamic and fluctuating Telecommunications industry
• Fast moving industry
• Interdependency of systems and the need to understand other systems
• High cross-functional dependency to deliver timeously
• Internal client centric organisation
• Teamwork

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

• Timeous submissions of all supplier payments (BTS Utilities)
• Review of Creditors reconciliations and payment with particular focus on:
• Accuracy of reconciliations (Valid reconciling items)
• Timeous completion of reconciliations (Timelines adhered to)
• Completeness and accuracy of supporting documentation.
• Investigation and resolution of long outstanding reconciling items
• Validate and upload completed and accurate payment batches for BTS Utilities timeously
• Prepare accurate weekly cash forecast, additional funding requirements including timeous submission to Treasury team
• Month-end GL Closure: Timeous closure of the AP ledger by the 1st working day on the month
• Preparation of balance sheet recons
• Improved customers service through timeous processing of payment and resolution of escalated queries
• Supporting Process Automation / Other system enhancements through buy-in, attendance of training, user acceptances testing, etc
• Delivery of all project related deliverables
• Compliance – Improved control environment through:
• Robust Internal Financial Controls, internal controls required such maintaining segregation of duties, processing of approved payments against approved PO’s and invoices
• resolution of audit report items
• Recons: Review of all month end supplier recons and prepare recon of AP ledger to the GL
• Compliance with the ARCS balance sheet submission and CSA assessments by due dates.
• Updating and compliance with PPPs. Compliance with external and internal audit requirements.
• People Leadership and Organisational Capability Building
• Checking and reviewing subordinates’ submission to ensure accurate, complete, and
• timeous submissions (high quality deliverables)
• Driving the daily activities and submission to ensure quality deliverables submitted timeously (Robust review process)
• Developing and training staff with regards to Creditor specific duties.
• Discussion of KPI’s and with regular feedback provided in monthly feedback session
• Scheduling of regular monthly meetings with subordinates and driving the capturing on HP online
• Management of admin duties (KPI’s approval of leave, etc)
• Ensure a culture of continuous improvement.
• Drive a culture of high performance, accountability, and consequence management

Job Requirements (Education, Experience, and Competencies)

Education:

• Accounts Payable / Finance / Accounting Diploma or Similar
• B. Comm / Similar undergrad degree advantageous

Experience

• Minimum of 5 years’ experience in AP Supervisor role in a medium to large organization
• At least 2 years’ experience in a similar position, in dynamic and fast-moving industries. Telecoms experience an advantage
• Intermediate knowledge of Excel
• Financial systems skills – Oracle, Hyperion, ERP, etc. Required skills
• Executor of high quality deliverables
• Attention to detail
• Interpersonal skills
• Good financial acumen
• Proficiency in ERP and other AP tools
• Transaction processing
• Good Communication & Presentation Skills

Competencies:
Head - Big Picture Focus

• Analytical Thinker -  Manages the alignment and execution of tactical activities
• Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others

Other:

• Good understanding of credit assessment practices and processes
• In-depth knowledge of the–regulatory and legislative requirements
• A broad understanding of the MTN business
• An understand of the principles of effective customer services processes
• An understanding of basic financial terminology and processes (e.g. budget, expenditure, investment, loan, cash-flow, working capital, forecasting, variance analysis, cost)
• Fraud detection and prevention models/tolls/methodologies

Authorities

• Monitor approvals as per delegation of authority

Collaboration (Formal and Informal Relationships)

Responsibility towards: Key stakeholders: Direct reports

• AP Manager, Manager: Leases, Head of Finance Operations, GM: Finance Operations and Finance Operations Finance team
• All MTNSA internal stakeholders (all divisions within MTNSA) and MTN Group (where applicable)
• Internal and External Audit
• External stakeholders (Suppliers, Bankers) etc

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Mission/ Core purpose of the Job

• Responsible for lease revenue recoveries, revenue share function and offsetting of interconnect charges through working closely with the Leases AP Team, Collections and billing team responsible for interconnect charges and teams responsible for revenue share, to ensure an efficient and effective lease revenue recovery process, revenue share recoveries and , offsetting of interconnect charges and to ensure recoveries are valid, accurate, made timeously and drive compliance with company policies and procedures and contractual obligations.
• The Supervisor: Lease and other recoveries is responsible to ensure that processes are understood and followed by process administrators and support continuous improvements of the processes, ensure good performance and optimize quality and timeous deliveries from process administrators. The incumbent requires excellent organisational skills, good accounting acumen, the ability to drive efficient and effective processes, have attention to detail and an eye for accuracy and to drive  high quality, accurate and complete submissions.

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Working in a pressurized environment with tight payment and month end reporting deadlines and large volume of transactions.
• Supervising and mentoring persons from diverse background and cultures.
• Liaising with external companies and suppliers in an environment where communication skills are critical to manage both supplier and internal customer expectations as well as resolve queries.
• Highly dynamic and fluctuating Telecommunications industry
• Fast moving industry
• Interdependency of systems and the need to understand other systems
• High cross-functional dependency to deliver timeously
• Internal client centric organisation
• Teamwork

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

• An understanding of Leases and all associated charges
• Drive the loading of Revenue Leases and processing of invoices
• Reviewing the revenue recovery recons (revenue recoveries / revenue share)
• Liaising with AP Team regarding creditors amounts due (if amount is due from suppliers) – Revenue recoveries 
• Preparation of balance sheet recons
• Month end variance analysis on BRC accounts
• Drive Issuing of Statements/Invoices to Lease Customers for revenue recoveries / revenue share
• Follow up of outstanding payments with customers (recoveries)
• Liaising with business units on changes of Revenue Leases
• Liaising with Lease Customers on Reconciling Items. I.e. Completeness + Accuracy of Leases Invoiced
• Liaising with Real Estate Team regarding revenue recoveries on sub-leases
• Reviewing of interconnect set-off reconciliations
• Driving the timeous submission of interconnect due to and from MTNSA
• Liaising with the revenue team on interconnect charges to be set-off
• Dealing with Queries in relation to revenue recoveries, revenue share and net interconnect charges
• The ability to work in team with multiple stakeholders through MTNSA
• Building a high-performance team to support the function.

People Leadership and Organisational Capability Building:

• Checking and reviewing subordinates’ submission to ensure accurate, complete, and timeous submissions
• Driving the daily activities and submission to ensure quality deliverables submitted timeously
• Developing and training staff with regards to specific duties inn portfolio
• Discussion of KPI’s and with regular feedback provided in monthly feedback session
• Scheduling of regular monthly meetings with subordinates and driving the capturing on HP online
• Management of admin duties (KPI’s approval of leave, etc)
• Ensure a culture of continuous improvement.
• Drive a culture of teamwork, high performance, accountability, and consequence management

Job Requirements (Education, Experience, and Competencies)

Education:

• B. Comm / CIMA / Similar degree (non-negotiable)
• CA (SA) advantageous

Experience:

• Financial Accounting / Management accounting role in a medium to large organization
• At least 2 years’ experience in a similar position, in dynamic and fast-moving industries. Telecoms     experience an advantage
• At lease 2 years of financial accounting with revenue accounting advantageous
• Financial systems knowledge and skills – Oracle, Hyperion, ERP system
• Complex Reconciliations Skills
• Experience in engaging with multiple stakeholders (Internally) and externally (Customers, suppliers,     auditors, etc.)

Required skills

• Good financial acumen – financial accounting experience
• Proficiency in ERP / other financial systems and other AP tools
• Advanced knowledge of Excel (Pivot tables, VLOOKUP, etc.)
• Good attention to detail
• Excellent Presentation and interpersonal skills
• Good stakeholder relationship skills – working with multiple stakeholders
• Communication & Presentation Skills
• Teamwork

Competencies:
Head - Big Picture Focus

• Analytical Thinker -  Manages the alignment and execution of tactical activities
• Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous     improvement

Heart – Emotionally Intelligent

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others

Other:

• A broad understanding of the MTN business
• An understand of the principles of effective customer services processes
• An understanding of basic financial terminology and)
• Fraud detection and prevention methodologies

Responsibility towards: 

Key stakeholders:
Direct reports

• AP Manager, Head of Finance Operations, GM: Finance Operations, Finance Operations Finance team, Collections
• Collections & Billings Team, Lease and Property Management team    
• All MTNSA internal stakeholders (all divisions within MTNSA) and MTN Group (where applicable) and Internal     Audit
• External Stakeholders (Suppliers, Customers and Auditors)

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Key Performance Areas:

Project Management and Delivery

• Ensure the planned core network architecture is implemented in the appropriate timeframe meeting business requirements, including all infrastructure at switching sites, e.g. MSS, HLR, MGW, GGSN, SGSN, BSC, RNC, routers, VAS platforms and associated mechanical and electrical equipment
• Ensure sufficient preparation for long lead time activity such as deployment of new switching sites
• Provide input into the project management framework and ensure its application to all core implementation projects
• Manage equipment orders and distribution to sites, with all the required approvals, for build or upgrades by the Access and Support departments
• Ensure new build forecasting, i.e. to consolidate new build requirements (E2E requirement) 
• Supervise site design and development (E2E requirement) 
• Ensure end-to-end Core implementation/installation, i.e. manage all the Core related functions/task:
• Ensure initiation of technical process for execution (e.g. liaise with switch engineers)
• Supervise verification of bill of material (based on RFP in design phase) and confirmation of order of equipment and services
• Manage provision of necessary physical space
• Manage execution of site construction/assembling
• Ensure physical installation
• Supervise acceptance of vendor installations
• Ensure system (infrastructure and software) is ready for integration 
• Ensure sign-off

Ensure end-to-end Core integration, i.e. manage all the Core related functions/task: 

• Ensure performance of final tests and acceptance procedures
• Ensure cut-over to live network (e.g. in collaboration with Vendors)
• Ensure sign-off 
• Ensure effective management of all Technical facilities maintenance 
• Provide high level fault resolution related to regional Technical Facilities
• Ensure management, i.e. re-dimensioning, providing and implementation, of existing DC power plants, generators, UPS and Rotary Power plants and other electrical systems
• Ensure compliance with regulatory requirements along with relevant environmental and quality standards
• Ensure compliance with health and safety policies and practice
• Ensure suitable risk management practices are in place for switch sites and core implementation projects
• Ensure appropriate technical specifications, policies and guidelines are provided and utilised for all core implementation
• Ensure implementation documentation is sufficiently detailed and up to date to ensure business continuity.

Supervisory / Leadership / Managerial Tasks: 

Engineering Services

• Ensure switching site and associated engineering services capacity is available to meet planned growth requirements
• Ensure appropriate management resources are in place for the planning, design, implementation, management, maintenance and support of all core network mechanical and electrical services
• Approve systems to guarantee the availability and ongoing operation of all core network mechanical and electrical services

Core & IP Implementation

• Ensure end-to-end (centrally driven) implementation and integration is successful
• Ensure appropriate management resources are in place for the implementation of all Core & IP network infrastructure including BSC’s, RNC’s and any other network elements located at switching sites
• Approve systems to ensure the quality of all Core & IP implementation meets agreed standards

Communication and co-ordination

• Resolve roadblocks as necessary for effective and timely implementation of the core network
• Ensure alignment between switching site physical space and engineering services and the core equipment requirements
• Summarise and report on progress and issues relating to core implementation
• Ensure engineering services and Core & IP implementation are sufficiently factored in to overall network strategy and plans
• Manage core implementation contractor and supplier relationships to achieve project and ongoing business requirements
• Mange interface with stakeholders within NWG and outside NWG (e.g. Finance, Procurement, Legal, Logistics etc.)
• Co-ordinate and lead the resources responsible for the implementation of the core network, including all infrastructure at switching sites 

Role Dependencies: 

Financial Management

• Forecast, plan, develop and review switching site implementation and operational budgets in line with MTN SA financial requirements
• Drive the optimisation of costs associated with implementation and operation of switching sites
• Track and manage overall capital and operational expenditure related to switching sites
• Identify cost efficiencies and best practice related to switching site costs
• Report on progress for switching site cost efficiency initiatives
• Delegate the appropriate financial authority to ensure efficient financial management of switching site implementation and operational activity
• Liaise with Finance to resolve delays in procurement approval and payment systems relating to core implementation

Project Management 

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Business Analysis

• Perform Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

QUALIFICATIONS
Education: 

• 3 year degree/diploma in Mechanical Engineering

Experience: 

• Min 5 years’ experience is required
• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous

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JOB DESCRIPTION

• The core purpose is to supervise the commissions functions within the Finance Control and Support function including, trade customer and ensuring the correct accounting of commissions in general. 

RESPONSIBILITIES

Commission Processing

• Prepare all commission payment packs made to trade customers in accordance with the agreement
• Verify customer’s percentages/discounts against the Trade customer’s various commissions and rebate agreements.
• Ensure that the final remittance amount agree with the raw data, fluxes (13 months trend) and INFOSP
• Prepare monthly presentation and creditors reconciliations
• Analyse the movement of the trend for activation percentage and or revenue generated
• Ensure timeouts pay-outs of commissions and are in accordance with trade customer’s agreements
• Participate in all identified commission projects
• Ensure that all trade customers’ commission changes are updated.
• Download customer data on the SFTP site within the agreed SLA’s

Claims Management

• To process and ensure that all customer claims are processed within the agreed SLA’s and in accordance with set standards (policies and processes).
• Keep track of all claims as received from all stakeholders
• To be up to date with the most current information required, promotions and contracts to perform your responsibilities effectively.
• Ensure that SOH report on MTN system is not more than the quantity claimed for Price protection
• Ensure that all channel development claims does not exceed the maximum limit for the year

Customer Relations and Satisfaction

• Liaise with the various customers on their finance and service/support requirements
• Resolve complaints and escalate queries with regards to Financial Control and Support function.
• Provide input on request from other MTN functional areas.
• Align service delivery to changing environment
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Adopt a proactive approach to prevent problems from arising in the future
• Drive continuous improvement as an important element of service delivery
• Ensure that the Customer send their monthly statement by the 7th of every month
• Conduct meetings with the customers to resolve matters concerning the accounts
• Follow up on unpaid invoices and outstanding documents
• Customer Queries must be resolved and follow up with the customers done within 48hours
• Work closely with KAM to ensure risk in managed and sales are maximised
• Liaise with Trade Partners to ensure timeous submission of claims, invoices and statements
• Send the customer remittance of all payment made
• Keep the KAM updated on all correspondence send to the customers

Month end Requirements

• Ensure accurate accrual of claims and commission according to the agreed SLA’s 
• Ensure compliance with International Financial Reporting Standards (IFRS) 
• Reconcile claims as per agreed SLA’s
• Prepare individual and consolidated presentation for the channel
• Reconcile payment and accruals (auditors account) within the agreed SLA’s
• Prepare commission Insights/stack for review
• Analyze commission trend and provide reasons for the movement 
• Prepare claims and commission journal to be uploaded by the supervisor

Information sharing and reporting 

• Report on a monthly basis to the Supervisor: Financial Control and Support on the performance of the account allocated and outstanding contentious audit issues
• Prepare ad hoc reports on request
• Keep abreast of technical updates relating to statutory and Consumer Shared Services issues and ensure compliance.

Compliance Assurance

• Ensure compliance with International Financial Reporting Standards (IFRS) 
• Adhered to all Consumer Shared Services Department’s policies, procedures and processes.
• Ensure adherence to applicable PPP’s and POPI act, further and in line with this to ensure a financially viable Financial Management Department is intact
• Maintain a soft copy filing of all claims and commission documents 
• Ongoing review Trade customer’s agreement and prepare a commission summary schedule.
• Assist with the Financial audits

QUALIFICATIONS

Education:

•    Matric plus 3-year Degree in Accounting / Internal Auditing or related 

Global Experience Standards

• 2 years Customer Service experience 
• Experience in Microsoft Office: Excel a must
• Experience working in a medium to large organization 

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RESPONSIBILITIES
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The Senior Manager: Integrated Marketing Communications must have practical experience in developing successful strategies and campaigns across a wide range of disciplines, including ATL, BTL and digital advertising, direct marketing, public relations, sales promotion & sponsorships, event management, channel development and relationship marketing as well as an understanding of media principles to support IMC campaigns.

They will be accountable to achieve the following objectives:

• Input to definition, development and execution of brand strategy across MTN footprint
• Develop annual marketing plans in line with budgets
• Conceptualise and brief in campaigns to ad agencies and oversee campaigns and relevant processes
• Coordinate efforts with media team to ensure that brand initiatives and campaigns deliver objectives
• Manage and deliver internal and external Group Brand positioning initiatives and activities
• Provide brand guideline input and support for initiatives that impact the MTN Brand in other cross functional teams e.g. Internal & External Communications
• Ensure implementation and adherence to MTN Brand architecture, brand guidelines, and products and services conventions
• Provide guidance and advice into OpCo support of Group brand campaign strategy, design and execution.
• Provide guidance and advice into local OpCo campaign strategy, design and execution where required
• Provide direction and guidance in the form of playbooks, toolkits and other interventions to deliver against brand plans.
• Ensure adoption and implementation and tracking of brand and communications toolkits and playbooks across MTN footprint
• Manage key agency partner relationships in the delivery of Group Brand initiatives
• Drive reporting efficiency and oversight across agency partners
• Report at strategic, functional and process levels across all projects on a weekly, monthly, quarterly and annual basis
• Participate and provide input into commercial, functional, operational and tactical meetings
• Escalate issues that will result in significant time, scope, or cost impacts if not resolved
• Make decisions regarding operational changes that will drive project delivery
• Review key risks, issues, and dependencies and set mitigation actions and resolve escalations that have an impact on critical path of delivery
• Manage and provide solutions to issues that require formal resolution
• Manage project status and delivery
• Manage project or initiative budgets in line with business objectives
• Review performance against agreed KPIs and compliance to SLAs
• Create and monitor plans for continuous improvement
• Review performance of external teams
• Manage day to day brand opex 
• Work alongside colleagues to provide in-depth analysis of trends, market category, brand, competitor trends to deliver brand marketing and business plans for key channels and stakeholders
• Collaborate with Quality Assurance and Internal Audit teams to perform periodic quality and process audits;
• Collaborate with other functional and BU teams to enhance outcomes

Role Dependencies

• Understanding of the MTN business strategy 
• Understanding of MTN brand strategy
• Understanding of the Opcos’ marketing context
• MTN policies and procedures
• Digital Landscape

QUALIFICATIONS
Job Requirements (Education, Experience and Competencies)
Education:

• Bachelor’s degree in relevant field of study (Business/Communications/Marketing)
• Post-graduate degree

Experience:

• 5 - 8 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
• 3 - 5 years of experience in a supervisory / managerial role / advisory role
• Experience in leading change / transformation (marketing) at an operational level advantageous
• Experience in continuous improvement through the implementation of best practices
• Experience in brand strategy (incl sponsorship) diagnosis, development, design and execution across multiple markets
• Experience in working with other markets on the African continent advantageous
• Experience in working with advertising and media agency partners advantageous
• Experience in working with B2C, B2B and Fintech portfolios advantageous

Competencies:

• Ambiguity in the workplace
• Self starter and self motivated
• Change management
• Complex structures
• Decision making processes
• Empowering others
• Information processing
• Project management
• Relationship management
• Risk management
• Stakeholder management
• Telecommunications industry

Other:

• Regional and international travel

Authorities

• As per delegation of authority
• Balancing cost allocation versus benefits to the business
• Expenditure, conformance with budgets as per delegation

Collaboration (Formal and Informal Relationships)
Responsibility towards:  

• Agency partners
• Key customers and suppliers
• Internal and external stakeholders

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JOB DESCRIPTION

• The purpose of this role is to ensure the accurate and timely financial reporting of MTN SA and subsidiary results

RESPONSIBILITIES

Strategic Input

• Contribute towards long-term forecasts and predictions (2-5 years), and input into the assessment of the feasibility of the 5 year financial plan
• Ensure that the strategic objectives of each business and functional unit are consistent with and aligned to the overall strategic objective set by the Board. Compile an overall summation
• Input into reviewing organisational activities and assist in recommending corrective actions if necessary. Monitor compliance against rules and macro parameters

Operational Planning

• Ensure translation of all business rules into system updates requirements to ensure strong adherence to business rules 
• Ensure the integration of all financial systems 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units
• Drive best practice, continuous improvement and innovation at process and procedure level within the unit
• Implement / fine-tune methods, processes / systems to enhance effectiveness / meet organisational goals
• Manage resources (people, finances and products), taking local conditions into consideration 

Financial Reporting

• Implement financial accounting and reporting policies for company wide financial reporting
• Maintain MTN SA Financial Reporting Manual
• Responsible for the consolidation of MTN SA results – support the hyperion loading team in ensuring that the consolidation is correct.
• Responsible for the integrity of the reported numbers – vis. The reported segment information (eg. CBU, EBU, Wholesale, Financial KPI’s (such as ARPU’s etc.)
• Define opex allocation methodologies for reporting of segmented financial reporting.
• Maintain mapping of accounts from the chart of accounts providing input and advisory to other business units for recording of expenses.
• Review commentaries to be issued out by Group investor relations in order to ensure accuracy and story line to the market.
• Ensuring the results of the company are presented internally and externally in accordance with IFRS, Companies Act and any other statutory and regulatory requirement
• Ensuring the appropriate accounting treatment for new and/or complex transactions.
• Review and managed disclosure requirements for the annual financial statements.
• Facilitate insightful commentaries in reporting packs to actuals and budget.
• Define PPP’s for the appropriate complex financial provisions.
• Review reasonability and accounting robustness of judgemental provisions and accruals to ensure alignment with the relevant IFRS requirements
• Actively manage the design, implementation and ongoing integrity of the chart of accounts
• Managing reporting queries from stakeholders, including Exco, other functional units, Manco, Investor Relations, Regulatory departments and others.
• Facilitate insightful competitor analysis on results of significant competitors.
• Ensure the integrity of reported numbers on Dashboards managed by Finance 

Information Management

• Assist in incorporating other systems such as Hyperion, Oracle, EDW, review that the data is accurate and correct.

Customer Satisfaction

• Build, develop and maintain customer relationships and fine tune systems accordingly
• Manage and ensure the resolution of escalated queries
• Provide advice on the best approach to reach the best results, taking local conditions, best practice and competitor activity into account 
• Ensure customer needs and requirements (internal) are satisfied through appropriate systems / processes / procedures, and by sourcing the most optimal solution to finance-related problems identified
• Consider the implications of actions (long and short-term) to be taken for the customer / the effect of actions on the customer 
• Drive continuous improvement as an important element of service delivery
• Identify trends / patterns pertaining to customer queries (internal) and needs to continually improve all aspects of service delivery 

Project Management 

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

QUALIFICATIONS

Matric plus CA (SA)

• Minimum of 5 years’ experience in finance/reporting
• Experience working in a medium to large organization 

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JOB DESCRIPTION

• The Manager: Segments and GTM is responsible for creating the marketing segmentation, define the group services portfolio and the pricings principles with the OpCos as well as discuss and deploy the portfolio at opco level. The Manager: Segments and GTM plays a vital role in driving marketing success by developing effective strategies, managing campaigns, monitoring performance, and fostering collaboration. The Manager: Segments and GTM combine creativity, analytical skills, leadership abilities, and a deep understanding of marketing principles to deliver impactful results.

RESPONSIBILITIES
The Manager: Segments and GTM will be accountable to achieve the following objectives: 

• Responsible for creating market segmentation strategies with the OpCos. This involves identifying and dividing the target market into distinct groups based on demographic, geographic, psychographic, and behavioral characteristics. Segmentation helps in understanding customer needs, preferences, and behaviors. 
• Establish pricing strategies and guidelines based on market dynamics, competitive landscape, cost analysis, and value proposition. The aim would be to optimize pricing to maximize profitability while considering factors such as customer perception, pricing elasticity, and value-based pricing approaches. 
• Support development and implement marketing strategies that align with the company's overall objectives for Group Digital. This involves conducting market research, analyzing customer insights, identifying target audiences, and defining marketing objectives. 
• Creating and managing marketing campaigns across multiple channels such as digital advertising, social media, email marketing, content marketing, and traditional media. This includes campaign planning, budgeting, content creation, coordination with creative teams, and overseeing campaign execution. 
• Monitoring the performance of marketing campaigns and initiatives to evaluate their effectiveness and ROI (Return on Investment). Using analytical tools and metrics, the manager tracks key performance indicators (KPIs) and makes data-driven decisions to optimize marketing efforts. 
• Collaborating with internal teams such as sales, product development, and senior management to align marketing efforts with the overall business objectives. 
• Work with external stakeholders, such as advertising agencies, media partners, and vendors. 
• Ensures that marketing initiatives are executed within allocated budgets and seeks cost-effective solutions. 
• Ensure consistent brand messaging, visual identity, and tone across all marketing channels and materials. 
• Maintains brand guidelines, approves marketing assets, and monitors brand perception and reputation. 
• Staying updated on industry trends, consumer behavior, and competitors' marketing strategies. 
• conducts market research, gathers insights, and analyzes data to identify opportunities, gaps, and areas for improvement. 
• Oversee the creation of marketing collateral, including digital content, advertisements, press releases, and sales presentations. 
• Ensures that all marketing communication materials are compelling, accurate, and aligned with the brand. 
• Keep abreast of the latest marketing trends, technologies, and best practices.

QUALIFICATIONS
Minimum Job Requirements 

Education:

• Minimum 4-year Academic Degree or any Commercial or Technical Degree
• Post Graduate qualification (MBA / Masters advantageous)
• Fluent in English, French and Arabic (advantageous)

Experience:

• 3 - 5 years’ experience in Operations Management, Business Administration and or Strategy Development and Execution.
• Minimum 3 years in Telecommunications industry experience
• Proven track record to have worked across diverse cultures and geographies.
• Proven track record in managing stakeholders across multiple functions

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JOB DESCRIPTION

• The role will be responsible to developing and implementing comprehensive digital marketing strategies that drive business growth, increase brand visibility, and enhance customer engagement in the digital landscape in collaboration with the OpCos. The Manager: Digital Marketing must have an entrepreneurial mindset and great leadership skills. The ideal candidate will also be a creative strategist with excellent organizational abilities. The goal is to promote and expand the Group Digital Services commercial activity which will generate revenues and lead to sustainable growth.

RESPONSIBILITIES
The Manager: Digital Marketing will be accountable to achieve the following objectives: 

• Define the principles and support the various Opcos in implementing go-to-market strategies for various products or services. This involves analyzing target markets, identifying customer segments, and determining the most effective channels and tactics to reach and engage the target audience. 
• The strategies should align with the overall business objectives and consider market trends, competitive landscape, and customer insights. 
• Establish a framework for social media marketing, focusing on earned media channels. This includes leveraging social media platforms to build brand awareness, engage with the target audience, and generate organic user-generated content. 
• Define content strategies, community management guidelines, influencer collaborations, and measurement approaches to effectively leverage social media for brand growth. 
• Oversee the digital and physical points of sales owned by the company. This includes managing websites, e-commerce platforms, mobile apps, and physical retail locations. 
• Ensure a seamless user experience, optimize conversion rates, track sales performance, and implement strategies to drive traffic and sales both online and offline. 
• Report and analyse brand performance in a clear, concise manner with a focus on required actions, demonstrating an understanding of brand issues, passion for brand and market opportunities. 
• Conduct market research, analyze consumer behavior, identify target audiences, and develop plans to effectively reach and engage them. 
• Develop marketing plans that identify target markets, marketing channels, and promotional strategies that can help the company to reach its sales targets. 
• Gather and analyze data on consumer preferences, market trends, and competitor activity to inform marketing strategies. 
• Plan, execute, and monitor digital marketing campaigns across various platforms, such as search engines, social media, email marketing, content marketing, display advertising, and affiliate marketing. 
• Optimize campaigns to maximize ROI and achieve desired outcomes. 
• Oversee content creation and distribution efforts, ensuring the development of high-quality and engaging content for different digital channels. This includes website content, blog articles, social media posts, videos, infographics, and other relevant content formats. 
• Maintain a strong social media presence for the company. 
• Develop social media strategies, create and schedule posts, monitor and respond to comments, engage with followers, and measure social media performance. 
• Track and analyze key metrics using various analytics tools to assess the performance of digital marketing campaigns. 
• Provide regular reports and insights to the management team, identifying areas for improvement and making data-driven decisions.
•  Staying up-to-date with the latest digital marketing trends, technologies, and industry best practices is crucial for success in this role
• Collaborate and communicate with various departments, such as sales, product development, and design, to align digital marketing efforts with overall business objectives

QUALIFICATIONS
Minimum Job Requirements 

Education:

• Minimum 4-year Academic Degree or any Commercial or Technical Degree
• Post Graduate qualification (MBA / Masters advantageous)
• Fluent in English, French and Arabic (advantageous)

Experience:

• 3 - 5 years’ experience in Operations Management, Business Administration and or Strategy Development and Execution.
• Minimum 3 years in Telecommunications industry experience
• Proven track record to have worked across diverse cultures and geographies.
• Proven track record in managing stakeholders across multiple functions

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The Manager Digital Academy for Digital Services will lead the capability development of Group Digital Services and OpCo teams through, but not limited to: 

• Execute and implement learning journeys 
• Co-develop training materials; organize and run the training sessions 
• Consolidate reporting on capability development metrics 
• Collate and be the custodian of Digital Services Playbooks / Guides / How-to 
• Best practices sharing across the teams and markets The Manager Digital Academy will also be responsible for creating and continuing to maintain a centralized knowledge database and information flow. 

RESPONSIBILITIES
The Manager: Digital Academy will be accountable to achieve the following objectives:

• Drive the vision of the Academy through strategic planning and operational management.
• Implement and support a clear vision and strategy for the Academy. Compile and manage the training calendar and create training schedules Manage the tracking of service level agreements, payments to service providers and programme expenditure.
• Manage the Academy programme and oversee the day-to-day running of the Academy.
• Identify, review and monitor OpCo and organisations developmental needs, design, plan, and implement training programs, policies, and procedures to fulfill those needs.
• Support in contributing to the knowledge repository for cross functional and cross market knowledge share compile and constantly refine the MTN Digital Service Delivery “playbook”
• Support in working with subject matter experts on workstream topics and succinctly drive to and articulate key insights in a structured manner both verbally and in writing.
• Maintain stakeholder relationships with Digital Services team and Operating Countries and HR learning and development team
• Support in ensuring that the customer experience playbooks are updated to support execution of CEX initiatives
• Implement learning strategies and programs across key areas within Digital Services
• Drive a culture of knowledge-sharing and collaborative workflow among departments and project teams
• Provide support in ensuring that the right knowledge goes to the right people, and that this information is promptly applied to business activities
• Ensure new knowledge is captured with the usage of a knowledge management system Select and support deploying a wide variety of learning methods and activities (e.g., simulations, mentoring, coaching, on-the-job training, professional development classes).
• Implement of e-learning courses ٫ workshops and other trainings 
• Manage costs, training records, evaluation, reporting and follow-up. 
• Administration which may include taking minutes of meetings, filing of all programme documents and correspondence, record keeping of training, and the courier and postage of documents. 
• Maintain the learner database, ensuring data integrity, verifying information from learner enrolment to certification. 
• Assess instructional effectiveness and determine the impact of learning on employee skills and KPIs. 
• Gather feedback from trainers and trainees after each educational session.

QUALIFICATIONS
Job Requirements 

Education:

• Minimum 4-year Academic Degree or any Commercial or Technical Degree
• Graduate Qualification in Business Administration or Project Management or Operations Management
• Fluent in English, French and Arabic (advantageous)

Experience:

• 3  - 5 years’ experience in Operations Management, Business Administration and or Strategy Development and Execution.
• Minimum 3 years in Telecommunications industry experience
• Proven track record to have worked across diverse cultures and geographies.
• Proven track record in managing stakeholders across multiple functions

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JOB DESCRIPTION

• Responsible for the implementation and operationalisation of the strategy for the digital traditional services and partnerships (including and not limited to videos, education, health, agri, and others) business portfolio, including Partner management, contributing to MTN’s overall strategic goals, while achieving profitable growth and continuously improve the operations performance. The Manager: Prod owner VAS & CRBT (Music and Books) reports to the Senior Manager: Prod owner VAS & CRBT(Music and Books)

RESPONSIBILITIES
The Manager: Prod owner VAS & CRBT (Music and Books) will be accountable to achieve the following objectives:

• Strategy Development and Implementation
• Support the development of the portfolio of services in the following area : VAS, CRBT, Music, Books, Newspapers, and manage their financial performance
• Support the implementation of the functional strategy in line with the overarching business goals
• Drive implementation programmes to take digital products/services to market across all Opcos 1. Mission/ Core purpose of the Job Responsible for the implementation and operationalisation of the strategy for the digital traditional services and partnerships (including and not limited to videos, education, health, agri, and others) business portfolio, including Partner management, contributing to MTN’s overall strategic goals, while achieving profitable growth and continuously improve the operations performance. The Manager: Prod owner VAS & CRBT (Music and Books) reports to the Senior Manager: Prod owner VAS & CRBT(Music and Books)
• Execute the value proposition strategy to ensure the right customers are targeted appropriately in the right geographies
• Monitor products/services launched into the market at Group and Opco level

QUALIFICATIONS
Minimum Job Requirements 

Education:

• Minimum 3-year tertiary degree/diploma (Bachelor of Science, Engineering or related field)

Experience:

• Minimum of 5 years’ experience in area of specialisation; with at least 3 years’ experience in telecommunications and digital services
• Deep knowledge of GTM exposure, digital services experience
• Experience with Agile delivery and Development Operations frameworks
• Deep understanding of the digital ecosystem, players, business models and industry related best practices
• Strong evidence of partner management and working with key suppliers and partners to deliver on defined strategies
• Experience in ecommerce and electronic payment business is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Strong analytical skills and data-driven thinking
• Experience with Google Analytics or equivalentis advantageous
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East

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JOB DESCRIPTION

• The Manager: Gaming will be responsible for driving MTN’s execution of Gaming in e-sports or tournaments, sports betting, and publisher partnerships to increase adoption and grow revenues across all OpCos. Initiate partnerships with leading industry partners with the aim of executing Go-to-market plans to ensure the right content, access platforms, pricing and promotions are in place to drive growth amongst MTN customers.

RESPONSIBILITIES
Strategy Development and Implementation

• Leverage MTN’s brand to drive first mover position in all Gaming & Spots areas in Sub Saharan Africa markets
• Identify and work with identified e-sports and tournament partners to drive a programme for MTN
• Develop a business case and plan of action for launching a Sport Betting offering for MTN
• Continuously scan the market for growth opportunities in the Gaming eco system.

Go-to-Market

• Develop with SM Gaming a roadmap that launches the key activities through a calendar agreed with e-sports, tournaments, sports betting and publisher partners.
• Lead the development and execution of a Go-to-market plan that leverages MTN’s assets (across the 4Ps) and detailed digital marketing promotions.

Product Management

• Implement a product offering roadmap with clear roll out plan for all OpCos
• Implement an engagement and usage programme for all agreed partnership initiatives

QUALIFICATIONS
Minimum Job Requirements 

Education:

• Minimum of 4 years tertiary qualification/ 4-year Marketing, Media or Business Management (or related) Degree
• Post Graduate Qualification/ Master’s in business administration/ relevant Master’s degree is advantageous
• Fluent in English and any language of a country preferable
• Sensitivity: MTN Internal

Experience:

• 3  - 5 years or more relevant work experience in Business Management & Product Roadmap execution in Gaming Company, or Gaming Division in a Telecommunications company.
• At least 3 - 5 years’ experience in launching a Go-to-market plan for e-sports, Sports betting and tournaments
• Experience in working with Gaming companies, publishers, e-sports and tournament providers
• Experience working in a medium to large organization
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Understanding emerging markets is advantageous
• Pan Africa multi-cultural experience is advantageous
• Abreast of local and global best practices

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JOB DESCRIPTION

• The Manager: eDigital Services and New Verticals is responsible for supporting and implementing the development and expansion of new service verticals within the Digital Services. This role involves implementing the end-to-end process of new product development, conducting market research and identifying opportunities in emerging areas such as eHealth, eEducation, and eHome (security, energy, IoT). The manager will also be responsible for establishing and managing strategic partnerships with external organizations, fostering business collaborations, and driving ecosystem and business development in the selected eServices. Colla

RESPONSIBILITIES
Manager: eDigital Services and New Verticals will be accountable to achieve the following objectives:

• Support in Identifying and exploring new service verticals within Digital Services, such as eHealth, eEducation, and eHome.
• Conduct thorough market research to assess the viability and potential of these verticals.
• Support development and execute strategies to bring new services to market.
• Implement and support end-to-end product development process, from concept ideation to commercialization.
• Collaborate with cross-functional teams, including product managers, engineers, designers, and marketers, to ensure successful product launches and timely delivery.
• Manage strategic partnerships with external organizations, innovators, and established players in the relevant industries.
• Develop mutually beneficial business and partnership models between MTN and its partners. Act as a key point of contact and relationship manager for partner organizations.
• Drive the growth of the ecosystem and business within the selected eServices, Identify potential and relevant stakeholders for partnership and collaboration.
• Work closely with Delivery Strategy teams to align the development of new services with the overall organizational strategy.
• Collaborate with Consumer teams, to ensure seamless integration and delivery of digital services across various consumer touchpoints.

QUALIFICATIONS
Minimum Job Requirements 

Education:

• Minimum 4-year Academic Degree or any Commercial or Technical Degree
• Post Graduate Qualification (MBA / Masters advantageous)
• Fluent in English, French and Arabic (advantageous)
• Graduate Qualification in Business Administration or Project Management or Operations Management

Experience:

• 3 - 5 years’ experience in Operations Management, Business Administration and or Strategy Development and Execution.
• Minimum 3 years in Telecommunications industry experience
• Proven track record to have worked across diverse cultures and geographies
• Proven track record in managing stakeholders across multiple functions

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JOB DESCRIPTION

• Roaming Voice / GPRS / CAMEL - Ensure that all administrative and testing requirements are met to introduce roaming with new roaming partners. Ensure that roaming service is maintained with existing roaming partners by ensuring that change requests are implemented, sufficient capacity exists, etc. Requests for live tests (via e-mail and phone). Roaming agreement setup, IREG Testing, Billing verification (TAP) and Rates         
• Expansions - Investigate and participate in the introduction of GSM evolutions (e.g. CAMEL, GPRS, 3G) with roaming partners subject to the required roaming agreements. Maintain SMS Welcome / SMS Bon Voyage changes. Maintain Nexus Roaming Tester requirements. MTN SA IR21 update and distribution
• Documentation - Ensure record keeping of administrative details on every roaming partner. Co-ordinate MTN Africa group on International Roaming issues. Be a subject matter expert on International Roaming issues by studying global trends and networking with other professionals in this field, and by providing documented recommendations to various MTN departments. Admin – Updating of roaming database / records. SIM Card administration
• Workflow - Timorously and accurately log, update & clear events in the DCG Workflow and the Remedy Database. Documentation of methodologies, plans, policies and procedures for national and international roaming.  Documentation of methodologies, plans, policies and procedures for international roaming. 

QUALIFICATIONS
Education:

• Minimum of 3 year degree/diploma in Engineering 
• Fluent in English 

Experience:

• Minimum of 3 years’ technical management role within a GSM telecommunications environment; with experience in supervising others
• Experience working in a medium   organization 

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Mission/ Core purpose of the Job: 

• As the ICT Academy Manager, you will be responsible for the technology skills improvement and competence management for the all the MTN Operating Companies (OpCo) with more focus on the Top 6 Markets being South Africa, Nigeria, Cote d’Ivoire, Cameroon, Ghana and Uganda. You will ensure that all staff member across different roles are equipped and enabled with the requisite skill to build, implement and /or sell complex solutions to our customers. 
• You will actively collaborate with different technology training partners through building skills acceleration frameworks and business improvement aligned training journeys. You will regularly engage stakeholders and ensure buy in and training take up while assisting markets with building their training plans.
• You will be responsible for a seamless delivery of all required training with key deliverables being to drive critical certification and compliance which will yield the required status levels as prescribed by different technology partners. 
• The ideal candidate must have strong relationship and management background with Opcos, this will enable them to drive engagements and interact at OpCo level. Project management skills will be key is ensuring they are effectively plan and execute all required training as per the rollout, be it remotely or in person. 

Context (Global influences, environmental / industry demands, organisational mission etc.)

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The ICT Academy Manager must therefore ensure the successful delivery in context of:

Rapidly changing ICT environment

• The geographic complexity of MTN’s footprint nationally
• Management of executive and local shareholder expectations
• Driving growth through business intelligence and staff competence to maximize business impact.
• Enhance MTN position as a leading network and system and ICT provider through the competencies of different teams.
• Fast moving industry with constantly changing business requirements and technologies.
• Fluid complexities of client expectations and demands.
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery.
• Highly dynamic and fluctuating Techco industry.
• Total client experience for MTN brand.
• Constantly changing client and market needs.
• Fast paced environment.
• Market dynamics and developments.
• MTN policies, processes, and procedures.
• Regulatory industry norms govern MTN and partners.
• Highly pressurised, deadline-driven environment.
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks.
• Participative environment – highly diverse and team-focused.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

The ICT Academy Manager will be accountable to achieve the following objectives:

• Implement training strategy according to the ICT Academy initiatives and goals.
• Define the Academy Calendar by key initiatives per Opco and oversee the training budget per Opco by planning yearly activity and measuring results.
• Implement training guidelines in terms of Academy development levels, LMS and Training Tools, Training Organization, eLearning and communicate priorities and plans to operations.
• Communicate Academy training strategy and offerings to the different Opco’s.
• Procure and implement a tracking system/tool to measure progress against the goals of the ICT Academy. 
• Ensure operational trackers are updated and maintained.
• Ensure that the relevant ICT Academy governance and operational committees are set up.
• Develop strong partnerships with Product/Solutions, SME, LE, MNC, Partners and L&D teams across the markets to enable delivery of training courses.
• Work closely with training Technology Training partners to ensure successful ICT Academy

Role Deliverables

• ICT Academy strategy, planning and execution.
• Operationalization of the Academy across the markets
• Meet ICT Academy KPI’s 
• ICT Academy Governance management and oversight
• ICT Academy internal Customer service and satisfaction 

Role Dependencies

• Support from L&D teams, product development team, system & process implementation divisions
• Understanding of learning and development methodologies
• Understanding of ICT technology Training terminology
• Understanding of employee profiles and roles
• Understanding of current competency gaps across channels and market

Operational Excellence

• Oversee the acceleration of ICT skills across channels and markets.
• Benchmark MTN ICT skills and certification against industry standards
• Benchmark all accreditations to accreditation bodies.

ICT Academy Management

• Identify and manage stakeholders at various levels, both internally and externally, by engaging with them to identify any needs/issues/concerns and respond to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.

Education

• Minimum 3-year tertiary degree / diploma (Human Resource/ Behavioural Sciences/ Business Studies / Management and/or Equivalent) 
• Relevant certification / accreditation / membership with professional bodies in the area of Business Learning Management, Skills Upgradation/Re-skilling, Leadership and Career Management etc. (advantageous) 

Experience

• Minimum of 5 years’ experience in working of which 3 years are in telecommunication environment with specific focus on learning and development, leadership and career, employee experience etc.
• Demonstrated experience partnering with clients Opcos in supporting their skills requirements.
• Project management experience 
• Worked across diverse cultures and geographies. 
• Experience working in a medium to large organization 

Competencies

Functional Knowledge 

Business/ Financial Acumen 

• Telecom Operating Model, Business and Market knowledge 
• Telecom skills and competency requirements 
• Learning and Development 
• Learning Needs and Gap Analysis 
• Business Talent Management and Development 
• Leadership and Succession Management

Skills 

• Strong consultative skills (influencing, assessment, facilitation, expectation setting, relationship building) 
• Agile Learning Management 
• Excellent verbal and communication skills 
• Demonstrated time management and priority setting skills 
• Possesses flexibility to work in a fast paced, dynamic environment 
• Project management 
• Reporting & Presentation Skills 
• Negotiation skills 

Behavioural 

• Accountable 
• Adaptable 
• Confidence 
• Agile 
• Culturally aware 
• Gets work done 
• Innovation 
• Inquisitive 

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Mission/ Core purpose of the Job:  (Short description)

• To provide administrative support services to the office Executive and supervise the administrative function of the Functional Unit.

Context: (Global influences, environmental / industry demands, organisational mission, etc.)

• An evolving macro – economic environment both local and international.
• Shifting phase of evolution in the organization.
• Company mission, policies and procedures.
• Company objectives for level and quality of service.
• The increasing skills for need enhancement and development.
• Increased need to relate with several parts and at all levels within and outside MTN.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)          
Task Complexity: 

• Manage the day to day administration of the assigned exec’s office and diary.
• Develop and maintain an efficient documentation and filling ( electronic and hard ) process.
• Write minutes of meeting and process memos of such for review.
• Tactfully manage sensitive matters and information regarding particular issues within the department.
• Cross examine documents for Exec’s review to ensure quality control and compliance to MTN policies.
• Handle assigned Exec’s internal and external designated correspondence.
• Collate monthly activity reports from the different units within the assigned department for the Exec’s review.
• Processes all requirements for the Exec’s office.
• Performs quality control on Exec’s presentations to ensure proper formatting and elimination of errors.
• Respond to customer queries and request on non technical issues and escalate to the Exec when nesecessary.
• Coordinate the organization of social events connected to the Exec’s office. This includes preparing cost estimates, managing the budget and coordinating all activities for the success of the programme.

Supervisory / Leadership / Managerial Complexity:  Refers to the responsibilities for directing, guiding, motivating  and influencing  others.

• Efficient self supervision to ensure smooth running of the office.
• Oversee the office administration within the Functional unit

Role Complexity: 

• Proactively manages the assisgned Exec’s diary, seamlessly plan his / hers itinerary schedule and meetins.
• Liaise with finance expenditure to ensure payments to third party suppliers in relation to expenses of the Exec’s office.

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position.

• Develop and maintain an effective and efficient document filling system (both electronic and manual).
• Develop and continually improve a document tracking system.

Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.
Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.

Sensitivity of documents and information into and from the Exec’s office.

• Difficulty in document tracking
• Equipment availability

Collaboration:   Refers to formal and informal relationships

• Responsibility towards:   who are they and what do they receive from the incumbent.
• Direct reports: the Administrators
• Key customers: Exec’s internal and external customers, third party suppliers and all employees.
• Key suppliers Office administrators
• Relations, etc.: Other PA’s and Administrators across the company, other Exec’s acroos the company.

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.          

• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of                                                                       
• Personal initiative in scheduling the assigned Exec’s appointments

Authorities:

• Authority to endorse incoming correspondence  - having no connection to financial commitment on behalf of the assigned Exec.
• Access the Exec’s online diary and emails

Minimum Requirements   - minimum necessary, and not the ideal / preferred should be included.
Education:

Matric

• 1 year Diploma preferably in secretarial administration

Experience:

• Minimum of 2 years’ experience at Executive level
• Experience in administration support for a top management personel of a reputable company with locan and international operations.

Training:

• Good interpersonal relationship with diffirent levels of management.
• Customer and service orientation
• Maintain poise and confidence under pressure.
• Good communication skills.
• Ability to work with little or no supervision and produce excellent results.
• Department specific applications.
• Excellent computer skills

Competencies
Head - Big Picture Focus (5)

• Solution Provider - Executes task in relation to tactical plans
• Problem Solver -  Learns from others and draws on past experience to solve challenges
• Quality Enabler  -   Executes on commercial practices and identifies areas of continuous improvement

Heart – Emotionally Intelligent (15)

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours 
• Caring People Employee  - Is self-aware and takes accountability own personal development to realise full potential 
• Relationship Manager  -  Champions the MTN brand

Hands – Results Focused 

• Results Achiever  -  Delivers individual results and support team objective
• Operationally Astute - Organizes work to deliver on daily priorities and plans
• General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)          
• Standard MTN working conditions

KPA Quality Standards

• Seamless scheduling of assigned Exec’s appointments
• Turnaround time of documents requiring assigned Exec’s attention.
• Well organized and cost efficient departmenta events ( internal and external)
• Error free documentation process
• Efficieny of filling system and ease of retrieval of required documemts.
• Average response time for inquiries from external and internal sources.
• Feedback from internal and external customers

Sign-off / Approval

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JOB DESCRIPTION

• For assisting the vendors in the management of day-to-day civil operational activities
• Provide assistance with respect to technical support on civil related issues across the region 
• Ensure alignment of the MNS vendors in line with changing business requirements in terms of civil related matters
• Ensure effective operations of civil structures at all times
• Ensure vendors adhere to Service Level Agreements in terms of the maintenance, operating and services of civil structures

RESPONSIBILITIES

Contract Management:

• Ensure the vendors adhere to Service Level Agreements
• Continually monitor and manage the civil related operations 
• Keep record of the activities of civil activities done
• Create awareness of changes in the way of work in the maintenance/restoring of civil structures
• Ensure vendors adhere do the maintenance/restoring of civil related activities
• Conduct audits on civil structure to ensure it is maintained as per the deliverable

Process and Procedure Effectiveness:

• Provide input into the development and distribution of standardised procedures, tools, processes for civil structures

Governance:

• Address deviations both external & internal
• Implement standard governance processes across regions
• Ensure compliance to proper contractual contract processes and practices
• Maintain contract governance policies, including administration, processes.
• Implement standard governance across the regions to manage managed services effectively 
• Ensure new activities within network environment is transitioned smoothly withing the network operations department

Communication and co-ordination:

• Continuously review and update best practice implementation.
• Assist and coordinate with financial and contracts departments. 
• Provide smooth workflow between departments by ensuring deadlines are met.

QUALIFICATIONS

Minimum Requirements:

Education:

• Minimum of 3 years tertiary qualification in related field

Experience:

• Minimum 3 years experience infrastructure/building environment
• Project Management experience 
• Contract Management experience
• Experience with working and manipulating data to achieve effective analysis
• Experience with working across business departments/Business Support
• experience in supervising others
• Experience working in a medium  organization

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JOB DESCRIPTION

• For assisting the vendors in the management and using of generators as part of the day-to-day operations
• Provide assistance with respect to technical support on generators issues across the region 
• Ensure alignment of the MNS vendors in line with changing business requirements in terms of generator usage
• Ensure effective operations of the generators at all times
• Ensure vendors adhere to Service Level Agreements in terms of the maintenance, operating and services of generators

RESPONSIBILITIES

Contract Management:

• Ensure the vendors adhere to Service Level Agreements
• Continually monitor and manage the generators operations 
• Keep record of the activities of the generator over its life-span
• Create awareness of changes in the way of work of the operations of generators
• Ensure vendors adhere do the scheduling of the generators and delivered to the correct sites
• Conduct audits on the generators

Process and Procedure Effectiveness:

• Provide input into the development and distribution of standardised procedures, tools, processes for generators

Governance:

• Address deviations both external & internal
• Implement standard governance processes across regions
• Ensure compliance to proper contractual contract processes and practices
• Maintain contract governance policies, including administration, processes.
• Implement standard governance across the regions to manage managed services effectively 
• Ensure new activities within network environment is transitioned smoothly withing the network operations department

Communication and co-ordination:

• Continuously review and update best practice implementation.
• Develop and continually improve effective monitoring of financial reporting and best practices.
• Provide smooth workflow between departments by ensuring deadlines are met.

QUALIFICATIONS

Minimum Requirements:

Education:

• Minimum of 3 years tertiary qualification in related field

Experience:

• Minimum 3 years experience power/generator/electricity environment
• Project Management experience 
• Contract Management experience
• Experience with working and manipulating data to achieve effective analysis
• Experience with working across business departments/Business Support
• experience in supervising others
• Experience working in a medium  organization

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JOB DESCRIPTION

• Responsible for the operational implementation of Civil & generator related activities, maintenance, operation and implementation of the Managed Network Services Operations. 
• For providing assistance with respect to civil and generator operations issues across MTNSA
• And ensure enhancement and alignment of network operations in line with changing business requirements 
• Responsible for the operations of standardised tools and processes nationally
• Measures of vendor performance and adherence to Service level agreements, KPIS’ improved network quality and performance including the delivery of documented processes and procedures for all vendor engagements related to civil and generator activities

RESPONSIBILITIES

Operational Delivery:

• Ensure the governance and the fulfilment of managed service deliverables across South Africa regions by all vendors in terms of Civil & Generator deliverables
• Provide framework and processes to ensure all required maintenance activities are tracked and performed as per Service Level Agreements and KPIs including fault, configuration and problem management, preventative maintenance etc.
• Continually monitor and manage all managed services vendors contracts and network related issues in terms of civil and generator deliverables
• Facilitate and directly drive critical issue resolution and eliminate roadblocks with respect to Network Operations. 
• Serve as the second escalation point, at MTN South Africa, for all critical issues and initiatives.
• Provide input into the development and distribution of standardised procedures, tools, processes for MTN South Africa regions. 
• Engage with key stakeholders to identify process and tool improvements as well as prioritisation of these improvements, ensuring alignment across all regions as well as alignment to industry best practice.
• Continuously manage and measure process and tools performance and incorporate process and tools improvement initiatives within governed and agreed upon timeframes. 
• Drive process improvement initiatives. 
• Identify consistent network service problems and themes and provide suggestions for improvement initiatives within Network operations for Civil and Generator related problems 
• Provide Managed network service assistance consistently to internal MTN stakeholders and ensure that network service levels relation to operational assistance are met at the required quality and within the proposed timelines. 
• Manage Civil & Generator Vendors to ensure performance standards and MTN policies are adhered to as per the Service Level Agreements.
• Ensure all required active maintenance routines are tracked and performed as per Service Level Agreements.
• Deliver training to vendors, on programme improvements or changes, in accordance with the communication & training strategies as and when required.
• Monitor, control and report all Managed services projects related costs Regional and National.
• Coordinate all projects impacting Active Hardware (Including feeders and RRU cables) with the Tower Company, the Managed Services vendor, and Ad Hoc vendor.
• Technical RFP participation where SOW, KPIs and SLAs will be determined according to Network Operations requirement

Communication and co-ordination:

• Manage alignment between MTN and the appointed service provider requirements
• Summarise and report on progress and issues relating to any Civil & Generator deliverables. 
• Sufficient interaction with appointed service provider. 
• Interface with stakeholders within NWG and outside NWG (e.g. Finance, Procurement, Legal, Logistics)
• Interface with contractors and suppliers

People Leadership and Organisational Capability Building:

• Provides professional direction and technical support to subordinates, evaluates their performance and caries out necessary counselling to insure acceptable level of work productivity and regions performance improvement.
• Lead, develop and coach the Managed Network Services Operations team 
• Act as an ambassador and role model for the Technology team by living the brand values and vital behaviors 
• Make environment the best place to work 
• Improve the employee engagement through the GCA/sentimeter 
• Ensure the attraction, development and retention of talent 
• Build a professional and differentiated team 
• Ensure a culture of continuous evaluation and improvement 
• Drive a culture of high performance, accountability and consequence management

QUALIFICATIONS

Minimum Requirements:

Education:

• 3-year tertiary degree engineering or related field of study

Experience:

• Minimum 5 years’ civil and power (generator) experience in a telecoms environment:
• Managing vendors
• Project management
• Worked across diverse cultures and geographies advantageous

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JOB DESCRIPTION

• The Manager: Video (Experiences & Devices) responsibilities include creating engaging experiences, defining device strategies, supporting broadband teams, contributing to TV device models, conducting industry research, and optimizing user experiences on large-screen devices. This role requires a combination of technical expertise, strategic thinking, collaboration skills, and a deep understanding of user preferences in the big-screen domain.

RESPONSIBILITIES
The Manager: Video (Experiences & Devices) will be accountable to achieve the following objectives: 

• Primary responsibility is to create captivating experiences on big-screen devices. This includes developing user interfaces, designing immersive visuals, optimizing video playback, and ensuring seamless integration across different platforms and screen sizes. 
• Enhance the user experience and drive engagement on TVs, laptops, tablets, and other large-screen devices. 
• Support in defining the strategy and range of devices MTN will support. This involves evaluating market trends, consumer preferences, and technological advancements to determine the most suitable devices for delivering content and optimizing user experience. 
• Collaborate with product development teams to identify the right mix of devices and prioritize their implementation. 
• In collaboration with cross-functional teams, contribute to defining the business model for MTN TV devices. This may involve evaluating different options such as renting, selling, or partnering with device manufacturers to offer bundled solutions. 
• Analyze market dynamics, competitive landscape, and revenue potential to determine the most viable model that aligns with the company's objectives. 
• Support to Broadband Teams and collaborate with marketing teams to develop strategies for promoting big-screen experiences, assisting in content acquisition and licensing negotiations, analyzing user data to inform decision-making, and identifying opportunities for revenue growth and expansion. 
• Staying updated with industry trends, technological advancements, and emerging devices is crucial. 
• Conduct research to understand the evolving landscape of big-screen experiences, new technologies, and consumer behaviors. This knowledge will enable you to make informed decisions, identify competitive advantages, and recommend innovative solutions to enhance the company's offerings. 
• Collaborate with cross-functional teams, including product development, design, marketing, content acquisition, and analytics. 
• Effective project management skills will be necessary to drive initiatives forward, ensure timely delivery of projects, and align efforts across different teams.
• Improving the user experience on big-screen devices will be a key focus. This involves analyzing user feedback, conducting usability tests, and gathering data on user behavior to identify areas for improvement. 
• Collaborate with UX/UI designers and development teams to implement enhancements that enhance engagement and satisfaction.

QUALIFICATIONS
Job Requirements 

Education:

• Minimum 4-year Academic Degree or any Commercial or Technical Degree
• Post Graduate qualification (MBA / Masters advantageous)
• Fluent in English, French and Arabic (advantageous)

Experience:

• 3 - 5 years’ experience in TV technology company or a B to C startup.
• B to C consumer product experience on physical goods / device vendors relationship experience
• Minimum 3 years in Telecommunications industry experience
• Proven track record to have worked across diverse cultures and geographies.
• Proven track record in managing projects and stakeholders across multiple functions

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JOB DESCRIPTION

• The Manager: Video (Deal Negotiation) will focus negotiating deals with pan-African and international content owners, the ideal candidate would possess a combination of experience in deal-making in the MTN TV or music environment and expertise in content acquisition or distribution. Having a combination of experience in deal-making, content acquisition, and distribution, along with a strong understanding of the pan-African media landscape, business acumen, and market analysis skills, will position the Manager: Video (Deal Negotiation) well for success.

RESPONSIBILITIES
The Manager: Video (Deal Negotiation) will be accountable to achieve the following objectives: 

• Negotiate complex agreements, structure deals, and successfully close high-value contracts with OTT players, SVOD, TV channels and content owners. Familiarity with licensing agreements, rights management, and revenue-sharing models is essential. 
• Content acquisition is highly valuable for this role. This includes sourcing and evaluating content from various content owners, analyzing market demand, and assessing content quality and relevance to target audiences.
• Understanding content licensing models, exclusivity agreements, and content evaluation metrics will aid in negotiating favorable deals. 
• Expertise in content distribution is crucial this entails knowledge of distribution channels, such as television networks, streaming platforms, and digital distribution platforms. 
• Understanding audience engagement, content localization, and multi-platform distribution strategies will be advantageous in negotiating deals that optimize content reach and revenue potential. 
• Pan-African Market understanding given the focus on pan-African content deals, familiarity with the pan-African media landscape is highly beneficial. 
• Awareness of local content preferences, regional regulations, cultural sensitivities, and distribution challenges will enable you to navigate negotiations effectively and tailor deals to specific markets. 
• Strong interpersonal and relationship-building skills are vital for this role. Building connections with content owners, industry executives, and stakeholders will facilitate successful negotiations. 
• Additionally, maintaining a strong network in the TV or music industry can provide valuable insights and potential partnership opportunities. 
• A solid understanding of business and financial aspects is important. This includes the ability to analyze financial viability, assess ROI, project revenue streams, and negotiate favorable financial terms. 
• Knowledge of content valuation, budgeting, and financial modeling will contribute to effective deal-making. Proficiency in market research and analysis is essential to identify emerging trends, understand audience preferences, and anticipate market demands. 
• Keeping abreast of industry developments, competitive landscape, and emerging technologies will enhance your ability to negotiate deals that align with market needs.

QUALIFICATIONS
Minimum Job Requirements 

Education:

• Minimum 4-year Academic Degree or any Commercial or Technical Degree
• Post Graduate qualification (MBA / Masters advantageous)
• Fluent in English, French and Arabic (advantageous)

Experience:

• 3 - 5 years’ experience in TV technology company or a B to C startup.
• Experience in pay tv and business affairs in content production or distribution
• Minimum 3 years in Telecommunications industry experience
• Proven track record to have worked across diverse cultures and geographies.
• Proven track record in managing projects and stakeholders across multiple functions.
• Strong negotiation skills and experience

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JOB DESCRIPTION

• The Manager: Video (MTN TV) is responsible for creating, building, and deploying relevant TV products for consumers. Must develop and launch MTN TV experiences in multiple countries. Responsible for overseeing, managing, selecting, defining and production of video content for television programs and play a crucial role in coordinating and managing various aspects of television production to ensure the successful execution of projects for MTN The Manager: Video (MTN TV) is responsible for planning, budgeting, resource coordination, crew management, and ensuring the successful execution of video content for television programs. The Manager Video TV combine strong organizational, communication, and leadership skills with a thorough understanding of television production processes to deliver high-quality and engaging content to viewers.

RESPONSIBILITIES
The Manager Video (MTN TV) will be accountable to achieve the following objectives: 

• Create, build, and deploy relevant TV products for consumers. Develop and launch MTN TV experiences in multiple countries. 
• Collaborates with content providers, tv channels, OTT players to distribute their service and create the best consumer experience. 
• Responsible for creating production schedules, determining resource needs, coordinating logistics, and ensuring that all aspects of production are well-planned and organized. 
• Managing and allocating budgets for television productions. 
• Assigns tasks, coordinates schedules, and ensures effective communication and collaboration among team members. 
• Oversees the procurement and management of production resources such as equipment, props, sets, and locations. 
• Ensures that all necessary resources are available and in good working condition throughout the production process. 
• Ensures that production proceeds smoothly, troubleshoots any issues that arise, and maintains a high level of quality and professionalism.
• Ensures compliance with legal and safety regulations during production. Must ensures that all necessary permits and licenses are obtained, and that the production adheres to safety guidelines and industry standards. 
• Manages the relationships with external vendors, contractors, and suppliers involved in the production process. 
• Negotiates contracts, monitors vendor performance, and ensures timely delivery of goods and services. 
• Collaborates with technical teams, such as video editors and post-production specialists, to ensure the proper handling of video footage, editing processes, graphics, and other technical aspects of production. 
• Ensures that technical standards and requirements are met throughout the production process. 
• Conduct quality checks and reviews of video content to ensure that it meets the desired standards and specifications. 
• Oversees the editing process, provides feedback to the production team, and ensures that the final product is of high quality. 
• Serves as a liaison between different departments and stakeholders involved in the production, including producers, directors, talent, and executives. 
• Facilitates effective communication, relays information, addresses concerns, and ensures that everyone is aligned with the project's goals and objectives. 
• Collaborates with post-production teams to ensure a smooth transition from production to the editing and finalization of video content. 
• Oversees the post-production process, including video editing, sound mixing, color grading, and graphics integration.

QUALIFICATIONS
Minimum Job Requirements 

Education:

• Minimum 4-year Academic Degree or any Commercial or Technical Degree
• Post Graduate qualification (MBA / Masters advantageous)
• Fluent in English, French and Arabic (advantageous)

Experience:

• 3 - 5 years’ experience in TV technology company or a B to C startup.
• Minimum 3 years in Telecommunications industry experience
• Proven track record to have worked across diverse cultures and geographies.
• Proven track record in managing projects and stakeholders across multiple functions

go to method of application »

JOB DESCRIPTION

Fixed Assets capitalisation and Project Accounting Administration

• Obtain breakdown information on labour costs capitalisation journals from project accounting office, analyse and evaluate the data and perform the necessary cost adjustment transactions in the fixed assets register in accordance with IFRS.
• Obtain a list of CIP from Project Accounting Office and prepare the reclassification journal posting for reporting purposes
• Extract uncapitalised assets report (consolidated queues) and identify CIP projects and align report to CIP report from Project accounting Office. 
• Submit the relevant reports of status and ageing of differences between fixed asset register and general ledger
• Recommend changes and modification to systems as required to ensure timeliness, accuracy and efficiency.

Cost Control (This function will have a direct reporting into the Fixed assets area and an Indirect reporting to Capital Projects office)

• Assist Fixed assets department with all zero assets and CIP assets. 
• Perform cost apportionment calculation and provide capitalisation schedule for labour costs capitalisation
• Prepare depreciation provision journal for completed project costs not yet capitalised into fixed asset register
• Upload the bulk cost adjustment onto Oracle fixed asset register module
• Update the site restoration cost provision schedule for MTN-owned branded retailed channel stores (“BRC) and prepare all relevant journal postings i.e., additions, retirements, depreciation and interest amortisation for the liability account
• Prepare capitalisation journal for oracle development cost relating to internal IBM support function
• Prepare depreciation provision for BTS CAPEX accruals

Run period-end close activities

• Initiate the subledger closing process including running of month end posting of new asset additions, asset cost adjustments and asset disposal postings on Oracle ERP Fixed Assets module
• Follow-up on any posting issues identified timely to avoid delays in month-end close deliverables
• Run the end-to-end depreciation process on Oracle ERP (including the journal creation to the GL interface)
• Extract the consolidated queue showing listing of assets note yet capitalised with applicable ageing per line item
• Perform TAX register update procedures and run TAX register depreciation
• Escalate unresolved queries to Manager Fixed Assets

Information Management

• Maintain listing and archive of all approved journals posted
• Maintain adequate evidence and support for all journals posted for audit purposes.
• Assist in providing audit schedules for internal, interim and year-end audit
• Maintain supporting schedule for site restoration costs provision for BRC MTN-owned stores
• Ensure support documentation complies with IFRS standards.

Reporting

• Preparation of month-end reconciliation pack
• Preparation of monthly asset movement schedule 
• Extract unmatched CAPEX receipts reports – run the AP and PO Reconciliation report and perform ageing and provide depreciation on aged items.

Customer Satisfaction:

• Consider the implications of actions to be taken for the customer / the effect of actions on the customer 
• Understand the immediate consequence and impact of activity on the customer
• Report and escalate issues as and when required to the responsible person to ensure continuous Operational Support
• Respond to customer queries in line with set guidelines
• Escalate unresolved queries timeously
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product
• Deliver first time right service excellence

QUALIFICATIONS

Education: 

• Minimum of 3year degree/ diploma in accounting or with experience in supervising others
• Good Communication & Presentation Skills

Experience 

• At least 2 years’ experience in a similar position Accountant role, in dynamic and fast-moving industries. Telecoms / Fixed asset accounting experience an advantage
• Advanced knowledge of Excel 
• Financial systems skills – Oracle, Hyperion, ERP, etc.
• Good financial and technical skills

Required skills

• Attention to detail
• Good Interpersonal skills
• Good financial acumen
• Proficiency in ERP and other AP tools
• Good Problem Solving Skills

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JOB DESCRIPTION
Mission/ Core purpose of the Job:

• To provide specialist support to various business areas with relevant, analysed information on performance indicators and business value drivers and to extract reliable, high-quality data from information and operational systems to allow production of main operational KPIs.

Context:

• Highly dynamic and fluctuating telecommunications industry
• Positioning of MTN as leading telecommunications player in the market
• Within the dynamic legal, regulatory and commercial environment of South Africa
• Highly competitive market with new and established competitors
• Fast moving industry
• Context changes in terms of technology advancements
• Legislative changes
• Ongoing technology advancements
• Changes in consumer behaviour
• Work within the data warehousing and datamart environments
• Dynamic technology environment
• Highly specialized working environment
• Complex and multiple data sources
• Large volumes of Data
• MTN system and Data architecture
• MTN Data entity definitions
• Fluctuating market trends and indicators
• Broad product and service portfolio

Key Performance Areas:

Task Complexity:

• Intelligence Measurements and Reporting
• Research on customer buying and data usage patterns in order to have a holistic analysis
• Assist with data extraction for customers from internal and external sources within the MTN SA and regional market
• Assist in data clean ups to information by ensuring that data is updated and pruned
• Thoroughly scruitinize data in order to determine SWAT across all of MTN Western Cape Regional segments
• Report on relevant performance metrics for the business objectives in line with Business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
• Create and present quality Power BI dashboards
• Generate standard monthly and ad hoc reports

Internal Processes and Efficiency

• Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
• Support data and application design for the implementation of an automated customer analytics
• Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
• To provide more insights into the ways to target customers
• Operational Planning and Management
• Plan and coordinate the data extraction and reporting processes
• Consider the long term (1-2 years) implications of action from a broader perspective
• Consider local conditions, as well as competitor activity
• Identify and exploit new opportunities to grow the business further
• Identify innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Complexity:

None

Education:

• 3 year Degree / Diploma in Commerce (Statistics, Mathematics, Computer Science) or related
• Global Experience Standards (5)
• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium organization

Training:

• Products and Services and Solutions
• Systems training
• Computer software training
• Project management
• Communication

General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.) 

• Flexible working hours 
• Constant pressure to meet extremely tight deadlines 
• Working in a busy, open plan environment

KPA Quality Standards

• Attend to all Consumer and user job requests within required SLA time
• Accurately effect all big data requests according to job requests
• Ensure the effective use of the USD/JAZZ system to log and take action on customer requirements
• Quality assure data required for automated solutions Sign-off / Approval

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Key Deliverables

The SS:OTT will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Support and contribute to the development of the functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Conduct regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Governance 

Strategic Meetings

• Participate and provide input in strategic meetings
• Perform evaluation baseline of key performance indicators (KPIs)
• Request for relevant budget for internal projects and new initiatives
• Facilitate preparation of proposals on change initiatives, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Manage and provide solutions through stakeholder consultation where relevant

Function Tactical

• Review all projects initiated (internal or global)
• Prepare objectives, targets and budgets for OTT Video as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Facilitate in sign-off / making decisions regarding tactical changes

Performance

• Monitor performance and alignment with MTN SA and Group strategy
• Ensure alignment between across other functions within the Group Digital team 

Reporting

• Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Budgets

• Manage functional budgets in line with overall business objectives
• Manage project initiative budgets in line with business objectives
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business driver

Operational Delivery

Strategy & Planning 

• Align OTT objectives for the relevant segments with overall strategy of the Digital and Direct Marketing function and with International trends
• Develop the strategy to bundle subscriptions from major international OTT services with MTN Products. 
• Work with internal business stakeholders and the broader Consumer and Residential teams in the development and execution of premium video bundles with MTN products
• Develop propositions with Consumer and Residential teams that drive customer acquisition, retention on the network as well as drive data adoption and data utilisation. 
• Be the Single Point Of Contact (SPOC) for negotiating and managing complex projects with leading international OTT providers
• Collaborate with respective Digital Product Managers and counterparts with Partners and Group
• Drive best practice, continuous improvement and innovation at process and procedure level for Video 
• Analyse new international streaming and bundling innovations as well as partnerships between other telcos and leading OTT entertainment services
• Find innovative new video initiatives and capitalise on opportunities
• Ensure that MTN maintains a position as a world class leader in video products and services 
• Develop and manage the Video innovation strategy, roadmap and product portfolio mix, in alignment to the MTN SA and Group strategy and roadmap.
• Benchmark best practises in the digital Video environment

Content Management 

• Lead the development of the OTT Partnership portfolio by ensuring OTT partners are sourced and launched on the relevant MTN service delivery platforms and through relevant channels 
• Negotiate complex agreements with the leading OTT players in the market.
• Ensure thorough research is done on various entertainment services in order to source the optimal video content
• Ensure the right content is sourced for the right markets 
• Oversee bundle aggregation, where applicable
• Lead the creation and management of a OTT partnership calendar and strategy that covers all MTN related touch points
• Work with OTT partners to ensure that MTN can create marketing campaigns that are in sync with release of tent pole content in the market 
• Ensure collaboration with Online Digital Channels team to ensure alignment and synergy of content across video touch points
• Engage with Group Digital Product Managers for OTT and Business Development to manage video related content for both Global and Local video content
• Engage with Group Digital Product Managers for OTT and Business Development to receive global video-related insights, new products and gain Group insights with respect to video and associated partnerships and alliances

Process and Procedure Effectiveness

• Lead the defining and monitoring of the execution of bundling management processes and procedures for MTN operations
• Oversee the implementation of premium OTT partnership management processes and procedures and ensure they are aligned to the set operational framework for MTN SA and Group
• Ensure improvement of existing processes and procedures to enhance effectiveness, efficiency and performance

Quality Management 

• Oversee and ensure the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations and guidelines around Video 
• Lead the establishment and maintenance of quality/process standards in relation to bespoke OTT partner integrations that will enhance the customer experience and cost efficiency
• Ensure standard operating procedures are adhered to
• Communicate the consequences of not maintaining video quality/process focus 
• Manage the improvement of video channel processes and procedures where the quality of work may be improved

Customer Satisfaction 

• Ensure alignment service delivery to changing needs of the business and markets
• Ensure customer needs are understood and develop and fine-tune initiatives accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Initiate change to continually improve all aspects of service delivery 
• Drive continuous improvement as an important element of service delivery
• Ensure trends and patterns pertaining to customer requests and needs are identified to continually improve all aspects of service delivery

Supervisory / Leadership/ Managerial Complexity 

• Recruit, develop and retain people with outstanding skills, qualifications and potential
• Define the divisional KPAs and KPIs that will be cascaded down to each area
• Evaluate and assess people performance
• Understand the need to train and develop staff to be able to use resources optimally and enhance performance 
• Deploy and redeploy resources to get the work done 
• Build and enforce a customer-centric approach
• Build talent by identifying and developing new leaders for the respective environment
• Assist with employee relations and collaborative teamwork
• Manage Employment Equity and diversity
• Coach and guide subordinates 
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise 
• Display insight into leadership style and how it impacts on performance positively and negatively 
• Possess and develop the insight and flexibility to adapt to different situations 
• Manage boundaries that separate units to optimize workflow
• Live the MTN Brand – changing and influencing employee behaviour

Ways of Working 

• Leading by Connecting: Connect people; stimulate collaboration and growth in teams across functions, operations and different cultures. Share experience and knowledge that leads to a learning organization, creating sustainable expertise which drives the development of people and innovative products, 
• Leading by Delivery:  Anticipate situations and take initiative to overcome them. The result is a swift and on time delivery of qualitative and quantitative results.
• Leading by Vision: From analyzing the situation inside and outside the company and seeing opportunities until communicating the vision of the company including new ideas for sustainable business strategies, products, services and ways of working. The end result is an inspiring vision on how to succeed in our markets with our consumers in the center. 
• Leading by Change: From embracing change until leading and facilitating the implementation of change and handling of resistance for senior people. The end result is an on-time implementation of change projects and actions while maintaining a high level of motivation and commitment.
• Leading by Owning:  Take responsibility for own results as well as for company results and values. Stimulate this attitude in others, make co-workers accountable. The end result is pro-activity, creativity and motivation: capable people who take ownership.

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4-year tertiary degree (Bachelor of Science, Engineering or related field)
• MBA or Masters (advantageous)

Experience:

• Manager track record of 10 years or more; with at least 3 years’ experience in telecommunications, digital marketing, digital product management, content management 
• Minimum of 4 to 5 years of Management experience  
• Existing relationships with leading local and international tier 1 OTT partners
• Experience in video, music or gaming product categories will be advantageous
• Hands on experience in managing and implementing digital products and initiatives
• Deep understanding of the digital ecosystem, players, business models and industry related best practices.
• Understanding emerging markets advantageous
• Pan Africa multi-cultural experience is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice
• English speaker but other official languages a plus 

Competencies:

Functional Knowledge: 

• Value Added Services
• Digital content, media and/or applications
• Video Product and Content Management 
• Digital marketing

Skills

• Business Acumen 
• Analytics and Interpretation
• Strategic Thinking 
• Organizational Agility  
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation 
• Financial and Numerical  
• Project Management
• People Management

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware 
• Emotional Maturity
• Innovation 
• Integrity
• Leadership
• Team Player

Authorities

• As per MTN DOA

Collaboration (Formal and Informal Relationships)
Responsibility towards:   

Key external stakeholders: External contractors & partners 
Key internal stakeholders:    

• GM:  Digital Services  
• Digital Solutions team in IT
• Online Digital Channels Team 
• Group Digital Team
• Consumer Business Unit
• Digital CEX and Operations Team
• Business Verticals in MTN 

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JOB DESCRIPTION

• Support the monitoring, response, investigation, vetting, systems maintenance and operations of BTS security activities
• Provide assistance with respect to technical support on BS Security related issues across the region 
• Ensure alignment of the MNS vendors in line with changing business requirements in terms of BTS Security related matters
• Ensure vendors adhere to Service Level Agreements in terms of BTS Security operations activities

RESPONSIBILITIES

Contract Management:

• Ensure the vendors adhere to Service Level Agreements
• Continually monitor and manage the BTS security operations 
• Keep record of the activities related to BTS security activities
• Create awareness of changes in the way of work of BTS Security
• Ensure vendors adhere do the security requirements as per the agreements
• Conduct audits on the security at the BTS sites
• Liaise and Coordinate with Tower Company any issues of a security or operational nature to ensure urgent resolution.

Process and Procedure Effectiveness:

• Provide input into the development and distribution of standardised procedures, tools, processes for BTS Security

Governance:

• Address deviations both external & internal
• Implement standard governance processes across regions
• Ensure compliance to proper contractual contract processes and practices
• Maintain contract governance policies, including administration, processes.
• Implement standard governance across the regions to manage managed services effectively 
• Ensure new activities within network environment is transitioned smoothly withing the network operations department

Communication and co-ordination:

• Continuously review and update best practice implementation.
• Develop and continually improve effective monitoring of financial reporting and best practices.
• Provide smooth workflow between departments by ensuring deadlines are met.

QUALIFICATIONS

Minimum Requirements:

Education:

• Minimum of 3 years tertiary qualification in related field 
• Certification in physical security systems - advantageous

Experience:

• Minimum 3 years’ physical security experience including:
• Physical security in a telecoms environment
• Managing vendors

Project management

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JOB DESCRIPTION

• To plan and manage, BTS Operations and planning in terms of security philosophies, security systems and risk assessments
• Manage the full BTS Security Operations – monitoring, response, investigations, vetting, systems maintenance, operations 
• Ensure the vendor and 3rd party providers adhere to the agreed SLA as well as the MTNSA requirements
• Manage the integration/centralization of the BTS security

RESPONSIBILITIES

Operational Delivery:

• Manage BTS access and security end-to-end profile.
• Manage and high-level access and security support to ensure SLA and KPI are measured as per SOW and to contribute from a specialist perspective to the realisation of the MTN vision in the provision of services and the production of goods.
• Manage all access and security BTS implementation projects, Access implementation, Security Systems and oversee problem solving and solutions. 
• Maintain, update and reconcile BTS implementation projects and security systems. 
• Successful delivery of access and security for BTS implementation projects (end-to-end solution). 
• Quality control of all access and security on BTS related deliverables. 
• Tracking and visibility of all BTS related operations. 
• Consistent and complete implementation and operation of all MTN BTS sites. 
• Defined and approved BTS risk management strategy. 
• Manage the Integration / centralization of the BTS security. 
• Standardized incident and recovery processes and procedures. 
• Prevent and/or reduce MTN asset loss relating to the day-to-day BTS operations
• Manage the full BTS operations: Monitoring / Response / Investigations / Vetting / System Maintenance / Operations. 

Contractor/Service Provider Control:

• Ensure that all contractors and/or service provider entering or working on any MTN BTS Site are conversant and comply with MTN processes, procedures, policies and indemnities, having undergone the necessary layout and understanding of the work place and completed the required documentation, which include valid NOC references. 
• Assist in setting the standards wrt security and access control. 

Contract / Service Provider Management: 

• Management of all contracts and ensure that all contracts / agreements are incorporated, authorised and recorded. 
• Ensure all contracts is listed and log on Aperture
• Up to date listing of all contracts in the region wrt status and time frames.
• Ensure all current copies of contracts are on hand at the regional office. 
• Track duration of contracts and 3 monthly warning expiry.
• Ensure contractors is familiar with the scope of works and implementation as per contract and SOW.
• Setup, control and monitor routine, procedure & processes for all MTN BTS sites. 
• Ensure an effective management of the BTS profile is set in place and co-ordinated.
• Ensure the BTS profile is kept at a high standard by enforcing procedures, processes and routines at the MTN BTS sites. 
• Produce and manage operating procedures. 
• Provide high level security support and resolution related to BTS sites. 
• Manage and implementation of upgrades to existing and new projects and/or security technology to BTS sites. 
• Audit BTS sites ensuring all measures, processes and procedures is adhered too. 
• Ensure security systems are according to MTN specifications and are to integrate with MTN current network solutions/services within a project 

Financial:

• Ensure maintenance and repairs of seucrity systems are conducted both cost and time efficiently on BTS sites by vendors. 
• Maintenance contract programs are completed within budget allocations.
• Ensure all requisitions are processed for specified contracts and order numbers processed. 
• Manage Capex and Opex budget related to MTN BTS security.
• Carry out budget control and compilation within BTS security guidelines. 
• Assist to forecast, plan, develop and review BTS site security implementation and operational budgets in line with MTN SA financial requirements
• Continuously drive the optimisation of costs associated with implementation and operations of security solutions
• Liaise with Finance to resolve delays in procurement approval and payment systems relating to BTS sites security. 

Customer / Service Provider:

• Physical assets are 100% available, reliable, and operable as required.
• Support and co-operate with the relevant business units and appointed service provider. 
• Ensure that all site acces and security documentation is produced with a high level of intergrity and quality.
• Co-ordinate and facilitate progress status reporting on all projects impacting on the operation of a BTS site security. 

Communication and co-ordination:

• Manage alignment between MTN and the appointed service provider requirements
• Summarise and report on progress and issues relating to any BTS site security. 
• Sufficient interaction with appointed service provider. 
• Interface with stakeholders within NWG and outside NWG (e.g. Finance, Procurement, Legal, Logistics)
• Interface with contractors and suppliers

Compliance:

• Assets comply with appropriate statutory (OHS Act) requirements and standards (SABS, ISO). Deviations must be reported immediately.
• Ensure compliance with regulatory requirements along with relevant environmental and quality standards.
• Ensure compliance with health and safety policies and practice
• Ensure suitable risk management practices are in place for BTS Implementation projects
• Ensure appropriate technical specifications, policies, processes, procedures and guidelines are provided and utilised for all BTS Implementation projects
• Ensure implementation documentation is sufficiently detailed and up to date to ensure business continuity 

People Leadership and Organisational Capability Building:

• Lead, develop and coach the Managed Network Services Operations team 
• Act as an ambassador and role model for the Technology team by living the brand values and vital behaviors 
• Make environment the best place to work 
• Improve the employee engagement through the GCA/sentimeter 
• Ensure the attraction, development and retention of talent 
• Build a professional and differentiated team 
• Ensure a culture of continuous evaluation and improvement 
• Drive a culture of high performance, accountability and consequence management

QUALIFICATIONS

Minimum Requirements:

Education:

• 3-year tertiary degree in security management, criminal justice, technology
• Certification in physical security systems – advantageous

Experience:

• Minimum 5 years’ physical security experience including:
• Physical security in a telecoms environment
• Managing vendors
• Project management

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JOB DESCRIPTION

• Constantly seek better solutions for the using of alternative power (generators), improving civil security and improvement on site builds
• To work closely with the product owners/delivery leads to implement the right solutions

RESPONSIBILITIES

Solutions deliver:

• Maintain knowledge regarding global trends in network power/security and infrastructure trends
• Advise regions and vendors and or resolve technical problems that arise from network operations
• Investigate all new products introduced by vendors and ensure seamless installation into the network
• Write technical product specifications and product introduction
• Write technical specifications and enforce that products used meets the required technical standard and is correctly specified prior to deployment into the network

Governance:

• Address deviations both external & internal
• Implement standard governance processes across regions
• Ensure compliance to proper contractual contract processes and practices
• Maintain contract governance policies, including administration, processes.
• Implement standard governance across the regions to manage managed services effectively 
• Ensure new activities within network environment is transitioned smoothly withing the network operations department

Communication and co-ordination:

• Continuously review and update best practice implementation.
• Assist and coordinate with financial and contracts departments. 
• Provide smooth workflow between departments by ensuring deadlines are met.

QUALIFICATIONS

Minimum Requirements:

Education:

• Minimum of 3 years tertiary qualification in related field – engineering

Experience:

• Minimum 3 years experience in telecommunication environment
• Project Management experience 
• Experience with working and manipulating data to achieve effective analysis
• Experience with working across business departments/Business Support
• Experience in finding solutions

Skills:

• Telco-related training 
• Project Management 
• Communication (written and verbal)
• Negotiation
• Solution driven

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Mission / Core purpose of the Job:

• The Submarine Cable Station Engineer will form a part of a highly skilled group of international and local technical experts who are responsible for operating and maintaining submarine cable assets landing in South Africa. The Submarine Cable Station Engineer will work closely with submarine cable consortium members, international cable stations, international and local network operations centers, marine maintenance contractors and vendors to ensure that the assets are maintained to the highest standards and in accordance with agreed operational and service level requirements.

Key Tasks: 

• Coordinate submarine cable system operational requirements across multiple regions, networks, and cultures
• Carry out preventive maintenance of Submarine Cable terminal station and Data Centre equipment. 
• Perform alarm check, performance monitoring, optical measurement, voltage/current check, adjustments and NMS backup.
• Wet plant monitoring & fault localization
• Land Cable monitoring and arrangements for preventative and corrective maintenance

Perform corrective maintenance on terminal station equipment in coordination with the NOC: 

• Make observations
• Initiate corrective procedures or decide on course of action
• Record all relevant observation and results
• Rectify faults or notify responsible section
• Perform first line equipment repair or notify responsible authority
• Implement dispatch procedure for faulty equipment
• Confirm repair
• Compile report on any failure event
• Maintain and update system maintenance documents
• Implement work orders for new circuit activations in conjunction with the NOC, capacity owner, other stations and local terrestrial network staff.
• Troubleshoot alarms, resolve and/or escalate any abnormality on a daily basis.
• Inventory management of installed and spare inventory.
• Monitor and assist with maintenance activities of suppliers 
• Implement and maintain all interconnectivity/cabling on ODFs based on WOs for MTN and other submarine cable parties. 
• Provide first line maintenance on MTN terrestrial backhaul network equipment at landing station and data centre.
• Implement submarine cable protection and awareness programs.
• Prepare operational reports (daily, weekly, monthly, quarterly) 
• Perform scheduled system routine procedures and record results in the prescribed manner.
• Implement changes prescribed by the system controlling body in accordance with the system maintenance procedures.
• Ensure accurate interpretation of performance parameters and impairment budgets, and work with the relevant system body/ies and Maintenance Authority to ensure prompt resolution of all impairments.
• Review and update the System Joint System Maintenance Documentations (JSMD) or any other documentation as regards the management and operations of Submarine transmission within agreed deadlines.
• Perform emergency operational procedures at odd hours in event of failures on call-out basis.
• Attend Submarine System training courses
• Ensure that safety procedures are adhered to at all times

Education:

• Technical/Engineering Diploma (Electrical Engineering) – Mandatory
• IT certificate/diploma will be an advantage as additional qualification

Experience:

• 5 years in Telecommunications, with minimum 3 years operational experience of optical fibre Transmission and Interconnection systems - Required
• Experience in international transmission environment - Preferred
• Submarine Cable System operational experience - Preferred
• Exposure to vendor negotiations
• Exposure to cross-functional project teams

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Mission/ Core purpose of the Job:

• To effectively implement all customer solutions and provide high level technical support, post implementation.

RESPONSIBILITIES
Task Complexity:

Operational effectiveness

• Provide assistance to clients and staff (on-site if required) with hardware installations during and after hours.
• Provide effective incident and/or task management and resolution through updating, logging or escalate incidents and /or faults in Remedy and other systems if required
• Deal with problem situations and project work timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity.
• Provide post sales support and maintenance of client networks if required
• Translate and implement customer business requirements into a technical solution.
• Ensure effective resolutions of escalated complex problems and escalate to high level support if required.
• Maintain high standards of quality during incident resolution and customer implementation.
• Ensure all client documentation is created/updated post implementation phase.
• Execute projects according to project schedules.
• Prepare co-locations space in MTN data centres and assist customers with installation of equipment if required
• Provide onsite hosting support if required
• Technical Vetting of customer designs

Customer relations

• Build and maintain solid relationships with client to assist with client retention and identify up-sell opportunities.
• Carry out effective and timeous deployment of MTN Business Solutions products, ensuring that customer solutions are delivered timeously, within company policy, that SLA terms are adhered to and that the customer is satisfied.
• Update client on all escalated calls on a regular basis
• Understand customer needs and provide input into the development / fine-tuning of solutions accordingly
• Contribute towards initiating change to continually improve all aspects of service delivery
• Ensure all customer queries are attended to and resolved within agreed SLA’s
• Adopt a proactive approach to prevent problems from arising in the future.

General

• Contribute towards initiating change to continually improve all aspects of service delivery
• Ensure continued personal (technical) development.
• Supervisory / Leadership / Managerial Complexity:
• Mentor and enable others, assisting with coaching and problem solving where required.
• Communicate actively and effectively to ensure that no potential conflicts arise.
• Develop supportive relationships and encourage a team spirit
• Maintain a customer-centric approach
• Keep abreast of developments in technology in order to integrate and accommodate customer requirements.
• Apply industry best practices to meet client needs
• Knowledge sharing (complex customer solution and products)

Role Dependencies:
None

Lateral Dimensions:

• Creativities (improvement/innovation inherent)
• Participation in product development
• Follow clear and linear procedures to diagnose and solve problems that are not always obvious
• Suggests concrete ways to improve productivity, and improve resource utilization
• Establish sound relationships with all stakeholders
• Recommend and implement cost-saving activities where possible
• Evaluate situations and determine the best methods to reach defined outcomes
• Keep abreast of developments in technology in order to integrate and accommodate customer requirements. Apply industry best practices to meet client needs

Vulnerabilities (control span)

• Failure of Telco infrastructure occurring regularly
• Dependency on all providers for all implementations and upgrades of network
• Lack of efficient monitoring systems
• Core network failures
• Business expectations vs. the delivery reality
• Data integrity
• Poor customer service will impact negatively on revenue
• Non-achievement of turnaround times

Collaboration: Refers to formal and informal relationships 

Responsibility towards: 

Direct reports: None 

• Matrix reports: Resources allocated to special projects from other areas within the business, Support areas of business must be adequately trained and given necessary tools to develop, manage and support the products
• Key customers: MTN SA Enterprise BU Internal departments especially Direct & Indirect Sales Team, Bids Managers, External clients 
• Key suppliers: External Suppliers/Partners, Segment Managers in EBU Marketing, Technology and IS departments
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement. 

Independent thought and Judgment: 

• Resolution methodology of faults 
• Escalation of issues for resolution. 
• Appropriate dissemination and reporting of information 
• Implementation of operational plans Resolution of queries / problems (within parameters set by SLAs and company policy) 
• Enhancing processes and procedures for the department

Authorities:

•  As per level of delegation.

QUALIFICATIONS
Minimum Requirements

Education:

• Matric or equivalent
• CCIP/CCNP working towards CCIE certification
• Juniper JNCIA M-Series Certification advantageous
• IT related National Diploma or Degree advantageous

Experience:

• Minimum 5 years or more ISP experience
• Minimum 5 or more years of CISCO or JUNIPER
• Minimum 5 years customer facing experience
• VOIP experience advantageous
• Security experience advantageous

Training:

• Cisco Network configuration and problem solving
• Juniper Network configuration and problem-solving Network technologies and platforms
• WAN and LAN technologies
• Linux/Unix
• Client Service – methodologies and techniques
• SLAs
• Product and systems training
• CCNA , CCNP , CCSP , CCIE written , JNCIA , JNCIS
• VOIP
• SDWAN
• Facilitation management
• Leadership awareness

Knowledge:

• Knowledge across all aspects of ISP business but more essentially on the following technologies:
• MPLS, Routing, Switching, Security (ASA, PIX, ISG, SRX), Telko infrastructures i.e. wireless, Diginet, STM, ATM, Fibre, Broadband, 3G technology and Metro Ethernet
• Routing and switching (Juniper/Huawei/Cisco)
• VOIP
• SDWAN
• Firewalls
• Internal policies and procedures
• Business Processes
• Corporate IT technologies, environments and demands
• Service provider environment
• Understanding of e-commerce and process and Project Management Methodology

Skills / physical competencies:

• Networking skills
• VOIP
• Security
• SDWAN
• Communication skills
• Diplomacy and resilience
• Basic Network Design
• Planning skills – plan, prioritise, resource allocation and deliver on time
• Technical / professional excellence
• Relationship building
• Analytical skills – weighing up the pro’s and con’s; making sense of information
• Ability to control and direct to maximise performance of others and arrange logistics
• Problem solving skills
• Conflict management skills
• Time management skills (specifically the ability to prioritise)

General Working Conditions

• Call out and overtime 
• Flexibility to travel (local and international) 
• Constant pressure to meet extremely tight deadlines 
• Must have own transport

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Mission/ Core purpose of the Job:  

• To deliver analytics and insight within the Consumer CVM organization to support MTN Digital Strategies. Assist in solving business problems and exploit untapped opportunities using AI, machine learning and deep-learning through the development of models, algorithms and software. Be the data subject matter expert on the services within the digital domain

RESPONSIBILITIES
Context: 

• Highly dynamic and fluctuating telecommunications industry
• Positioning of MTN as leading telecommunications player in the market
• Within the dynamic legal, regulatory and commercial environment of South Africa
• Highly competitive market with new and established competitors
• Fast moving industry
• Context changes in terms of technology advancements
• Legislative changes
• Ongoing technology advancements
• Changes in consumer behaviour 
• Work within the data warehousing and datamart environments
• Dynamic technology environment
• Highly specialized working environment
• Complex and multiple data sources
• Large volumes of Data
• MTN system and Data architecture
• MTN Data entity definitions
• Fluctuating market trends and indicators
• Broad product and service portfolio

Key Performance Areas: 
Task Complexity:

• Intelligence Measurements and Reporting
• Research on customer buying and data usage patterns in order to have a holistic analysis
• Assist with data extraction for customers from internal and external sources within the MTN SA market
• Assist in data clean ups to information by ensuring that data is updated and pruned
• Thoroughly scrutinize data in order to determine SWAT across all of MTN SA segments
• Report on relevant performance metrics for the business objectives in line with Business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
• Data manipulation and modelling
• Customer behavioural analysis
• Predictive modelling and machine learning
• Create and present quality dashboards
• Generate standard monthly and ad hoc reports

Internal Processes and Efficiency

• Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
• Support data and application design for the implementation of an automated customer analytics
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
• To provide more insights into the ways to target customers

Operational Planning and Management

• Plan and coordinate the data extraction and reporting processes
• Consider the long term (1-2 years) implications of action from a broader perspective
• Consider local conditions, as well as competitor activity
• Identify and exploit new opportunities to grow the business further
• Identify innovative ways to use minimum resources to achieve maximum outputs

Advanced Analytics and Data Science:

• Good understanding of all machine learning fundamentals
• Enjoy coding in one of or all of R, SAS or Python (even with its weak definition of scope)
• Work with both SQL and NoSQL databases
• Work with Big-data stores such as Hadoop via Hive, Spark etc.
• Implement deep-learning algorithms to solve real business problems
• A complicated emotional response to both vanishing and exploding gradients 
• A data story teller, you are happy communicating your findings via dashboarding (Tableau, Power BI) or through presentation (Excel, PowerPoint)
• Strong written and verbal communication skills

Strategic Input

• Understand how business and IT requirements can be met using the correct blend of existing and new IT technologies.
• Develop goals, strategies, and plans needed to achieve the portfolios vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Support the enablement of a self-service philosophy
• Create and implement the concepts and ideas for possible future implementation.
• Assist with developing the information roadmap, sourcing of new data sets and phasing of core reference data sets

Supervisory / Leadership / Managerial Complexity:  

• Manage activities between internal MTN departments and resources.
• Ensure accountability such that customer centricity culture is adhered to
• Maintain good Employee relations and enhance collaborative teamwork
• Mentorship, Coaching, Guidance and training to digital team
• Build professionalism, loyalty and commitment to the organization

Role Complexity:  

• Interacting with the team members within the departments through the Customer lifecycle management and Product Performance to deliver on the Business priorities
• Support the Digital team to deiver on Customer lifecycle and Product management business objectives
• Understand campaigns that introduced to market
• Data Manipulation and Modelling
• Customer behavioural analysis
• Predictive modelling
• Statistical analysis
• Use reports and Dashboards to analyse marketing data
• Must be proficient in MS Office and Statistical Software Packages, e.g. SAS, SPSS, JMP, SQL, R

Lateral Dimensions: 

• Creativities (improvement/innovation inherent)  
• Effecting job request in a timely and efficient manner
• Accurately extract data required and reporting on the findings
• Provide unique and innovative ways of conducting data provisioning and reporting to users
• Explore innovative ways to enhance the analytical and data supporting offerings
• Establish sound relationships with all other business areas and stakeholders
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Identify and exploit new opportunities to grow the business further
• Apply market insights and intelligence in an optimal way to add as much value to relevant business arears
• Speedy communication of results and recommendations to the relevant areas to enable the development of competitive advantage
• Encourage continuous service improvement
• Proactively seek information on business issues, particularly outside the Marketing Support unit which may impact on the unit 
• Motivate peers and reports through innovative interaction

Vulnerabilities (control span) 

• Limited resources
• Unavailability and ineffective application of resources
• Ineffective application / system support  (SLA)
• Reliance on the stability and availability of systems
• Insufficient storage space to conduct data analysis exercises
• Lack of data integrity
• Evolution of technology
• Fluctuations in the market 
• Competitive activity
• Ineffective support from key stakeholders 
• Customer dissatisfaction
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients
• Company project prioritisation
• Unrealistic business expectation vs delivery
• Continuous improvement of process and data integrity up-stream

Collaboration:  
Responsibility towards:  

• Direct reports: None
• Matrix reports: None
• Key customers: MTN SA Executives, General Managers and Senior Managers with their functional areas 
• Key suppliers: Technology Team, Finance, Service Providers, Competitive Intelligence, Marketing Support Team
• Relations, etc.: All departments in MTNSA and Group, MTN’s business strategy, MTN IS operations and applications, Network division, Enterprise business unit (EBU)

Discretionary Space:
Independent thought and Judgment: 

• Can set objectives for the unit
• Dissemination of information
• Implementation of systems, processes and policies to effectively analyse and provide data and evaluate effectiveness within business unit
• Team motivation
• Budget compliance
• Resource allocation
• System, process and procedure fine-tuning and development to achieve business objectives
• Work with minimal restriction on boundaries of requirements (reporting, assignments, etc.)
• Proactively identify opportunities for data/report provision to key stakeholders
• Interpret, evaluate ad make recommendation based upon findings of trended information and outputs

Authorities:

• As per delegation of authority

QUALIFICATIONS
Minimum Requirements:
Global Education Standards (10):

• 3 year Degree / Diploma in Commerce (Statistics, Mathematics, Computer Science, Engineering, Physics) or related
• Fluent in English and one other official South African language

Global Experience Standards (10)

• Minimum of 5 years’ experience in Commerce (Statistics, Mathematics, Computer Science, Engineering, Physics); with experience in supervising others 3+ years data science and machine learning experience
• Experience working in a social media or digital service organisation
• Experience in deep learning a major plus 
• Experience working in Telecommunications a major plus
• Experience working in a Large organization  

Training:

• Data science
• Advanced analytics
• Data Visualisation (tools such as Power BI, Tableau etc.)
• Products and Services and Solutions
• Systems training
• Computer software training
• Project management
• Communication and Negotiation skills
• Assertiveness

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Mission/ Core purpose of the Job:  

• To drive the effective implementation and oversight of the mass pre-paid segment value propositions and the Go-To-Market (GTM) and experience design strategies, ensuring continuous improvement to the overall combination of services provided to the segment in order to maximize market penetration, growth, and profitability, through an enhanced customer experience.

RESPONSIBILITIES
Key Performance Areas   Measures (KPIs for job)
Key Job Responsibilities   

Strategy Development and Implementation

• Drive the effective implementation of MTN SA’s Pre-paid Segment value propositions and GTM and customer experience design strategy, with emphasis on client experience (internal and external), ensuring maximum market penetration, growth and profitability 
• Provide direction, structure, business plans and support and ensure these are in line with the overall MTN strategy, divisional goals, and market needs and requirements
• Identify required resources, personnel and funding to achieve the divisional goals   As per business plan

Governance 

• Adhoc, operational and tactical meeting
• Set up / participate in adhoc and operational meetings 
• Participate and provide input into tactical meetings
• Report at process and functional level

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
• Manage and provide solutions to issues that require formal resolution

Consumer Business Operational

• Set up and manage project status meetings
• Review and identify key risks, issues, and dependencies and set mitigation actions
• Manage budgets
• Sign off / make decisions regarding operational changes

Consumer Business Tactical

• Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the General Manager, Pre-paid Segment;
• Provide input into the review of all projects initiated;
• Review key risks, issues, and dependencies and set mitigation actions.
• Manage budget

Performance

• Review performance of team activities against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team
• Create and monitor plan for continuous improvement   As per business plan

Reporting

• Report on a monthly and quarterly basis to management relating to progress made within this sub-division and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary   As per business plan

Budgets  

• Manage the sub-divisional budgets in line with business objectives
• Manage project or initiative budgets in line with business objectives 
• Monitor and control the budgetary needs of the pre-paid and post-paid solutions units   As per business plan

Operational Delivery
General:

• Manage the strategy execution process for the Pre-paid segment, focusing on the customer value proposition, aligned with the GTM model; 
• Ensure synergy across the functional area through effective management of inter-functional relations and activities; 
• Ensure that local business requirements for key Pre-paid Customer Value Management (CVM) are defined, including campaign management and measurement systems;
• Manage the implementation of marketing frameworks for the Pre-paid segment and ensure it is increasing brand presence across the customers in this segment; and
• Ensure that local Pre-paid customer contact rules are in compliance within the MTN Group;

Value Propositions:

• Work inter-functionally to define the MTN SA’s Pre-paid segment value proposition (focused, insights based end-to-end) and collaborate within the function in bringing these value propositions to market; 
• Review and provide input into the development of value propositions and business cases for up-to-date innovations product portfolios and offer recommendations to the general manager;  and
• Drive and manage the implementation MTN SA‘s Pre-paid segment value propositions, ensuring alignment to MTN SA’s overall Customer Value Proposition and MTN Group strategy.

Go To Market (GTM):

• Provide input into and makes recommendations to the General Manager on the development of a viable GTM frameworks (innovation, design, build and refine) targeted at the Pre-paid segment, ensuring alignment with MTN Group GTM strategy and driving a fast response to the market;
• Drive continuous improvement across the teams’ ability to leverage data to drive marketing strategy to deliver market and regionally focused experiences;
• Ensure periodic review and updates of MTN SA’s Pre-paid segments demographic profile;
• Ensure alignment to GTM process, RACI and Governance implementation for MTN SA;
• Ensure quality control and maintenance of GTM artefacts (e.g. document and toolkits);
• Implement the GTM workflow / management system within the sub-function;
• Propose market research areas aimed at acquiring intelligence on the preferences and behavioural patterns of the country’s Pre-paid segment, which needs to be achieved in close collaboration with business intelligence;
• Provide input to the product development community for MTN SA and group;
• Ensure replication of products from the product development community in MTN SA;

Customer Experience

• Analyse MNT SAs Pre-paid customer information and ensure it fits with the models and metrics implemented by MTN Group;
• Implement models and metrics at MTN SA – including, but not limited to Net Promoter Score, micro-segmentation, chum, closed loop feedback and must win battles;
• Ensure that the blueprint for enablers to customer experience framework are suited to the Pre-paid Segment at MTN SA – including, but not limited to, real time customer management technologies, and network performance;
• Benchmark and monitor, in conjunction with Finance and other related departments, the local Pre-paid customer economics (costs to serve) and business cases to ensure optimal return on investment of activities;
• Manage local reporting, metrics and Pre-paid segment market insight research modelling to ensure consolidated and consistent views as it relates to the MTN Customer Experience;
• Drive NPS/eNPS, CLF roll-out and manage dynamics for the Pre-paid segment;
• Participate in the implementation of strategic initiatives locally, drive the roll out and participate in regular third-party audits; and
• Understand current business rules and operations relating to Pre-paid customer experience and recommend improvements where necessary.

Collaboration / Coordination through Joint Design Teams

• Manage inter-functional relations to ensure synergy across the various sub-divisions;
• Liaise with the Brands and Communications division in defining effective channels for communicating approved initiatives aimed at creating awareness in the Pre-paid segment; 
• Ensure collaboration with other sub-functions and departments to enhance key elements of the consumer business model; and 
• Ensure the team collaborates with Quality Assurance and Internal Audit teams to perform periodic quality and process audits.

As per business plan
Role Dependencies
MTN Policies and Procedures

Stakeholders Landscape

• Internal Stakeholders: Interaction and Relationship   
• Chief Consumer Officer
• Pre-paid segment sub-function
• Sales sub-division 
• Business Intelligence and Planning sub-division 
• Brand and Communications sub-division
• Consumer Operations sub-division  
• Product Development Board
• Demand Management Committee 
• Pricing Council
• Governance Forums
• External Stakeholders: Interaction and Relationship   
• Not Applicable

Discretionary Space (if applicable)

• Decision Making Constraints:   Not Applicable
• Authorities:   Approved headcount and budget
• As per delegation of authority
• Authority to ensure alignment to business / divisional strategies
• Balancing cost allocation versus benefits to the business
• Budget approval
• Expenditure, conformance with budgets as per delegation
• Sign off on divisional training plans
• Staff recruitment in line with policy
• Negative Indicators   Not Applicable

QUALIFICATIONS
Job Specifications/ Minimum and Preferred Requirements
Education / Business Degree   

• Minimum of 4years tertiary qualification
• Masters advantageous 
• Fluent in English

Work Experience    

• Min 7 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
• Manager track record of 5 years or more, with at least 3 years in relevant sector/industry
• Experience in leading change / transformation (marketing) at an operational level advantageous
• Experience in continuous improvement through the implementation of best practices
• Worked across diverse cultures and geographies advantageous

Training   

• Industry and company required training
• Industry / Certifications   
• Not Applicable
• Any other specifications   
• Attitude of Innovation, inventiveness and thought leadership   
• MS Office (Word, Excel, and Outlook)   
• Understanding of marketing  processes in telecom industry   
• Worked across diverse cultures and geographies