Senior Manager - Payments and Digital Ecosystem Fintech CEO's Office at MTN

Mission/ Core purpose of the Job: (Short description)

• The SM: Payments & Digital Ecosystem is to work closely with the GM: Fintech Products & Services and also the Group FinCo: Strategy, Payments, API, Channels, and E-Commerce (S.P.A.C.E.) team to develop, deploy, and scale the Payments strategy and product roadmap for the MoMo SA OpCo, in line with the overall Group Finco strategy as well as local and international ‘Emerging Payments’ and ‘Fintech’ trends.

RESPONSIBILITIES
Context: (Global influences, environmental / industry demands, organisational mission, etc.)

• Fintech is entering a new phase where operational and commercial excellence has become critical for success. We at MTN believe this is a game changer in terms of our business strategy. We are looking at an incumbent to join us as we build a successful business together.
• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Constantly changing consumer and market needs
• Market dynamics and developments
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Work closely with GM: Fintech Products & Services and also Group FinCo Strategy, Payments, API, Channels, and E-Commerce (S.P.A.C.E.)  to develop and deploy the Payments strategy & product roadmap for the SA OpCo, in line with the overall Group strategy, and to also ensure appropriate prioritization and execution of projects is undertaken in line with KPAs
• Spearhead Payments, API, VAS, and Marketplace product development & delivery in collaboration with IS Technical teams, Third Party Partners, Bank Sponsor, Risk & Compliance, Legal, Strategy, EPMO, and Finance in the agile delivery of products & services.
• Collaborate with GM: Sales & Distribution, SM: Brand, Marketing & GTM, and SM: CVM & Customer acquisition to build out a fit-for-purpose Go-To-Market strategy and subsequently oversee execution in order to ensure product-market fit, growth, and continuous improvement and the ultimate scaling od Payments, API, VAS, and Marketplace products and services
• Undertake Market Analysis and Business Development in order to identify strategic partners that will enhance Payments Products & Services, VAS, API, and drive MoMo Platform synergies
• Be well abreast with the latest local and international ‘Emerging Payments’ and ‘Fintech’ Trends in order to inform the development and execution of a future-proof Payments product roadmap as well as driving thought leadership and product evangelism/buy-in with key internal and external stakeholders
• Monitor revenue and cost for the Payments, API, VAS, and Marketplace product portfolio to maintain profitability as per organization strategy and business plan
• Collaborate with the CVM/Data Science team(s) to analyse and develop strategies around Payments, API, VAS, and Marketplace product performance, customer lifecycle management, user engagement, churn, loyalty/reward programs, and retention
• Manage Quality of Service of the Product to ensure seamless customer experience
• Track product performance at a business segment level, in collaboration with the business segment team and highlight any critical gaps/issues impacting product performance to the group product development team
• Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products

Supervisory / Leadership / Managerial Tasks:  Refers to the responsibilities for directing, guiding, motivating and influencing others.

• Adopt a customer centric approach 
• Build employee relations and collaborative teamwork 
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Live the MTN Brand – change and influence employees behaviour

Role Dependencies:  

• Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. Example HR Managers having to manage an IT function.

None
Lateral Dimensions:

• These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.
• Identify and recommend process and system improvements 
• Feed information through to relevant areas of the business regarding client needs, opportunities and possibilities to improve processes, technology, quality, customer service and increase profitability
• Strive to automate processes and procedures wherever possible
• Recommend creative and innovative solutions to enhance MTN SA’s performance
• Establish sound relationships with all stakeholders
• Encourage continuous service improvement
• Implement cost-saving activities
• Actively identify new customer opportunities and liaise with relevant management
• Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.   Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
• Ineffective delivery of product and marketing roadmaps and time to market
• Unavailable and/or uncompetitive priced P&S
• Lack of marketing support
• Service levels delivered by other areas/ external partners responsible for delivery of P&S to account customers
• Evolution of technology
• Reliance on the stability and availability of systems
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients

Collaboration:

• Refers to formal and informal relationships
• Responsibility towards:  who are they and what do they receive from the incumbent.
• Direct reports: None
• Matrix reports: Resources allocated to special projects from other areas within the business, Support areas of business must be adequately trained and given necessary tools to develop, manage and support the products
• Key customers: MTN SA, MNS, Bids Managers, External clients
• Key suppliers: External Suppliers/Partners, Segment Managers in Marketing, Technology and IS departments

Discretionary Space:

• The degree to which individuals are allowed to exercise independent thought and judgement.
• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making.
• Independent thought and Judgment:
• Recommend new accounts that may be profitable and sustainable
• Execute actions that have been agreed 
• Dissemination of information
• Resolution of queries / problems (within parameters set by company policy)

QUALIFICATIONS

• Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.

Education:

• Minimum of 4 years degree/diploma 
• 4 year Degree / Diploma in Commerce (Financial /Marketing / Communication) or related

Experience:

• At least 5-8 years of experience in the Financial Services/Fintech industry
• Specific/Proven experience deploying and scaling Payments, VAS, API, and Marketplace products advantageous 
• Global/African Technology/Fintech/Mobile Money experience advantageous
• Experience in Product Management is essential, preferably in a dynamic, agile, fast moving context
• Demonstrated ability to influence at C-Level, network at middle management levels within customer and partner companies and provide success in business development and relationship management

Training:

• Products and Services
• Financial Services, Banking, Financial Technology, Emerging Payments
• Financial Regulation
• GSM technology
• Contract appreciation and business related courses