Manager - Digital Academy Group Digital at MTN

The Manager Digital Academy for Digital Services will lead the capability development of Group Digital Services and OpCo teams through, but not limited to: 

• Execute and implement learning journeys 
• Co-develop training materials; organize and run the training sessions 
• Consolidate reporting on capability development metrics 
• Collate and be the custodian of Digital Services Playbooks / Guides / How-to 
• Best practices sharing across the teams and markets The Manager Digital Academy will also be responsible for creating and continuing to maintain a centralized knowledge database and information flow. 

RESPONSIBILITIES
The Manager: Digital Academy will be accountable to achieve the following objectives:

• Drive the vision of the Academy through strategic planning and operational management.
• Implement and support a clear vision and strategy for the Academy. Compile and manage the training calendar and create training schedules Manage the tracking of service level agreements, payments to service providers and programme expenditure.
• Manage the Academy programme and oversee the day-to-day running of the Academy.
• Identify, review and monitor OpCo and organisations developmental needs, design, plan, and implement training programs, policies, and procedures to fulfill those needs.
• Support in contributing to the knowledge repository for cross functional and cross market knowledge share compile and constantly refine the MTN Digital Service Delivery “playbook”
• Support in working with subject matter experts on workstream topics and succinctly drive to and articulate key insights in a structured manner both verbally and in writing.
• Maintain stakeholder relationships with Digital Services team and Operating Countries and HR learning and development team
• Support in ensuring that the customer experience playbooks are updated to support execution of CEX initiatives
• Implement learning strategies and programs across key areas within Digital Services
• Drive a culture of knowledge-sharing and collaborative workflow among departments and project teams
• Provide support in ensuring that the right knowledge goes to the right people, and that this information is promptly applied to business activities
• Ensure new knowledge is captured with the usage of a knowledge management system Select and support deploying a wide variety of learning methods and activities (e.g., simulations, mentoring, coaching, on-the-job training, professional development classes).
• Implement of e-learning courses ٫ workshops and other trainings 
• Manage costs, training records, evaluation, reporting and follow-up. 
• Administration which may include taking minutes of meetings, filing of all programme documents and correspondence, record keeping of training, and the courier and postage of documents. 
• Maintain the learner database, ensuring data integrity, verifying information from learner enrolment to certification. 
• Assess instructional effectiveness and determine the impact of learning on employee skills and KPIs. 
• Gather feedback from trainers and trainees after each educational session.

QUALIFICATIONS
Job Requirements 

Education:

• Minimum 4-year Academic Degree or any Commercial or Technical Degree
• Graduate Qualification in Business Administration or Project Management or Operations Management
• Fluent in English, French and Arabic (advantageous)

Experience:

• 3  - 5 years’ experience in Operations Management, Business Administration and or Strategy Development and Execution.
• Minimum 3 years in Telecommunications industry experience
• Proven track record to have worked across diverse cultures and geographies.
• Proven track record in managing stakeholders across multiple functions