Manager - ICT Academy Manager ICT COE at MTN

Mission/ Core purpose of the Job: 

• As the ICT Academy Manager, you will be responsible for the technology skills improvement and competence management for the all the MTN Operating Companies (OpCo) with more focus on the Top 6 Markets being South Africa, Nigeria, Cote d’Ivoire, Cameroon, Ghana and Uganda. You will ensure that all staff member across different roles are equipped and enabled with the requisite skill to build, implement and /or sell complex solutions to our customers. 
• You will actively collaborate with different technology training partners through building skills acceleration frameworks and business improvement aligned training journeys. You will regularly engage stakeholders and ensure buy in and training take up while assisting markets with building their training plans.
• You will be responsible for a seamless delivery of all required training with key deliverables being to drive critical certification and compliance which will yield the required status levels as prescribed by different technology partners. 
• The ideal candidate must have strong relationship and management background with Opcos, this will enable them to drive engagements and interact at OpCo level. Project management skills will be key is ensuring they are effectively plan and execute all required training as per the rollout, be it remotely or in person. 

Context (Global influences, environmental / industry demands, organisational mission etc.)

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The ICT Academy Manager must therefore ensure the successful delivery in context of:

Rapidly changing ICT environment

• The geographic complexity of MTN’s footprint nationally
• Management of executive and local shareholder expectations
• Driving growth through business intelligence and staff competence to maximize business impact.
• Enhance MTN position as a leading network and system and ICT provider through the competencies of different teams.
• Fast moving industry with constantly changing business requirements and technologies.
• Fluid complexities of client expectations and demands.
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery.
• Highly dynamic and fluctuating Techco industry.
• Total client experience for MTN brand.
• Constantly changing client and market needs.
• Fast paced environment.
• Market dynamics and developments.
• MTN policies, processes, and procedures.
• Regulatory industry norms govern MTN and partners.
• Highly pressurised, deadline-driven environment.
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks.
• Participative environment – highly diverse and team-focused.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

The ICT Academy Manager will be accountable to achieve the following objectives:

• Implement training strategy according to the ICT Academy initiatives and goals.
• Define the Academy Calendar by key initiatives per Opco and oversee the training budget per Opco by planning yearly activity and measuring results.
• Implement training guidelines in terms of Academy development levels, LMS and Training Tools, Training Organization, eLearning and communicate priorities and plans to operations.
• Communicate Academy training strategy and offerings to the different Opco’s.
• Procure and implement a tracking system/tool to measure progress against the goals of the ICT Academy. 
• Ensure operational trackers are updated and maintained.
• Ensure that the relevant ICT Academy governance and operational committees are set up.
• Develop strong partnerships with Product/Solutions, SME, LE, MNC, Partners and L&D teams across the markets to enable delivery of training courses.
• Work closely with training Technology Training partners to ensure successful ICT Academy

Role Deliverables

• ICT Academy strategy, planning and execution.
• Operationalization of the Academy across the markets
• Meet ICT Academy KPI’s 
• ICT Academy Governance management and oversight
• ICT Academy internal Customer service and satisfaction 

Role Dependencies

• Support from L&D teams, product development team, system & process implementation divisions
• Understanding of learning and development methodologies
• Understanding of ICT technology Training terminology
• Understanding of employee profiles and roles
• Understanding of current competency gaps across channels and market

Operational Excellence

• Oversee the acceleration of ICT skills across channels and markets.
• Benchmark MTN ICT skills and certification against industry standards
• Benchmark all accreditations to accreditation bodies.

ICT Academy Management

• Identify and manage stakeholders at various levels, both internally and externally, by engaging with them to identify any needs/issues/concerns and respond to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.

Education

• Minimum 3-year tertiary degree / diploma (Human Resource/ Behavioural Sciences/ Business Studies / Management and/or Equivalent) 
• Relevant certification / accreditation / membership with professional bodies in the area of Business Learning Management, Skills Upgradation/Re-skilling, Leadership and Career Management etc. (advantageous) 

Experience

• Minimum of 5 years’ experience in working of which 3 years are in telecommunication environment with specific focus on learning and development, leadership and career, employee experience etc.
• Demonstrated experience partnering with clients Opcos in supporting their skills requirements.
• Project management experience 
• Worked across diverse cultures and geographies. 
• Experience working in a medium to large organization 

Competencies

Functional Knowledge 

Business/ Financial Acumen 

• Telecom Operating Model, Business and Market knowledge 
• Telecom skills and competency requirements 
• Learning and Development 
• Learning Needs and Gap Analysis 
• Business Talent Management and Development 
• Leadership and Succession Management

Skills 

• Strong consultative skills (influencing, assessment, facilitation, expectation setting, relationship building) 
• Agile Learning Management 
• Excellent verbal and communication skills 
• Demonstrated time management and priority setting skills 
• Possesses flexibility to work in a fast paced, dynamic environment 
• Project management 
• Reporting & Presentation Skills 
• Negotiation skills 

Behavioural 

• Accountable 
• Adaptable 
• Confidence 
• Agile 
• Culturally aware 
• Gets work done 
• Innovation 
• Inquisitive