Administrator - Commissions Finance at MTN

JOB DESCRIPTION

• The core purpose is to supervise the commissions functions within the Finance Control and Support function including, trade customer and ensuring the correct accounting of commissions in general. 

RESPONSIBILITIES

Commission Processing

• Prepare all commission payment packs made to trade customers in accordance with the agreement
• Verify customer’s percentages/discounts against the Trade customer’s various commissions and rebate agreements.
• Ensure that the final remittance amount agree with the raw data, fluxes (13 months trend) and INFOSP
• Prepare monthly presentation and creditors reconciliations
• Analyse the movement of the trend for activation percentage and or revenue generated
• Ensure timeouts pay-outs of commissions and are in accordance with trade customer’s agreements
• Participate in all identified commission projects
• Ensure that all trade customers’ commission changes are updated.
• Download customer data on the SFTP site within the agreed SLA’s

Claims Management

• To process and ensure that all customer claims are processed within the agreed SLA’s and in accordance with set standards (policies and processes).
• Keep track of all claims as received from all stakeholders
• To be up to date with the most current information required, promotions and contracts to perform your responsibilities effectively.
• Ensure that SOH report on MTN system is not more than the quantity claimed for Price protection
• Ensure that all channel development claims does not exceed the maximum limit for the year

Customer Relations and Satisfaction

• Liaise with the various customers on their finance and service/support requirements
• Resolve complaints and escalate queries with regards to Financial Control and Support function.
• Provide input on request from other MTN functional areas.
• Align service delivery to changing environment
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Adopt a proactive approach to prevent problems from arising in the future
• Drive continuous improvement as an important element of service delivery
• Ensure that the Customer send their monthly statement by the 7th of every month
• Conduct meetings with the customers to resolve matters concerning the accounts
• Follow up on unpaid invoices and outstanding documents
• Customer Queries must be resolved and follow up with the customers done within 48hours
• Work closely with KAM to ensure risk in managed and sales are maximised
• Liaise with Trade Partners to ensure timeous submission of claims, invoices and statements
• Send the customer remittance of all payment made
• Keep the KAM updated on all correspondence send to the customers

Month end Requirements

• Ensure accurate accrual of claims and commission according to the agreed SLA’s 
• Ensure compliance with International Financial Reporting Standards (IFRS) 
• Reconcile claims as per agreed SLA’s
• Prepare individual and consolidated presentation for the channel
• Reconcile payment and accruals (auditors account) within the agreed SLA’s
• Prepare commission Insights/stack for review
• Analyze commission trend and provide reasons for the movement 
• Prepare claims and commission journal to be uploaded by the supervisor

Information sharing and reporting 

• Report on a monthly basis to the Supervisor: Financial Control and Support on the performance of the account allocated and outstanding contentious audit issues
• Prepare ad hoc reports on request
• Keep abreast of technical updates relating to statutory and Consumer Shared Services issues and ensure compliance.

Compliance Assurance

• Ensure compliance with International Financial Reporting Standards (IFRS) 
• Adhered to all Consumer Shared Services Department’s policies, procedures and processes.
• Ensure adherence to applicable PPP’s and POPI act, further and in line with this to ensure a financially viable Financial Management Department is intact
• Maintain a soft copy filing of all claims and commission documents 
• Ongoing review Trade customer’s agreement and prepare a commission summary schedule.
• Assist with the Financial audits

QUALIFICATIONS

Education:

•    Matric plus 3-year Degree in Accounting / Internal Auditing or related 

Global Experience Standards

• 2 years Customer Service experience 
• Experience in Microsoft Office: Excel a must
• Experience working in a medium to large organization