Analyst, Customer Experience - GP, Johannesburg, Baker Street 30 at Standard Bank Group

Job Description

• Assist in the implementation of client Services strategy, philosophy in order to enable the delivery of Merchant Solutions strategic goals. Manage interaction with customers, internal stakeholders, and value chain partners that assist in the development of customer centric solutions, delivery of communication and the associated product collateral. Manage and provide input into customer engagement and communication strategy, to facilitate customer communication on the correct channels to retain customers whilst attracting new ones in a professional manner.

Qualifications

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required

• Minimum 3 years of experience in report pack preparation and input into governance structures.
• The ideal candidate will have expertise in Agile and SAFe methodologies within client journeys, along with proficiency in data extraction, validation, and a solid understanding of banking products and processes. Experience in collaborating with multiple teams to address customer needs, managing stakeholder relationships, and working with vendor contracts or outsourced relationships is essential. Familiarity with the bank's IT systems and processes is highly valued, as is the ability to manage complex client interfaces and drive delivery excellence

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Checking Details
• Documenting Facts

Technical Competencies:

• Applications & Master Data Management
• Customer Understanding ( Consumer Banking)
• Data Analysis
• Risk Awareness
• Risk Management