Analyst - Deal Planning.Consumer at MTN

Key Performance Areas: 
Task Complexity:
Operational Planning

• Align operational Pricing objectives and pricing models for promotional services, packages to ensure market  penetration and customer acquisition for the relevant segment with overall strategic roadmap. Consider the long term (1-2 years) implications of actions from a broad perspective including long term positioning 
• Ensure alignment of financial target to sales plan to ensure that products and promotional initiatives are met
• Monitor and consolidate trends in customer patterns around promotional initiatives for concise forecasting of revenue and profit per promotional initiative and required stock levels
• Identify gaps in performance of promotional initiatives and product launches from a financial perspective to evaluate profitability
• Drive best practice, continuous improvement and innovation at process and procedure level 
• Construct, implement and  improve methods, processes and systems to enhance effectiveness and meet organisational goals in terms of pricing
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Sharing and working together as a Pricing team and continuously having knowledge share sessions

Pricing Implementation 
Roadmap Projects

• Work with internal stakeholders and the broader Business Support team namely Product & Innovation,  Network Group, IS, Sales Teams,Regulatory  as well as Strategic  Marketing teams and Finance in the development and execution of product and pricing 
• Implement the strategy for all business cases in the organisation to ensure alignment with MTN’s Business Plan and strategy
• Effectively manage pricing and promotional projects as required
• Communicate regularly and coordinate promo initiatives, assumptions and input with Consumer Segment, Product, Finance & Regional Marketing 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units
• Support the pricing framework and methodology in the organisation
• Where required, plan as well drive the implementation of device pricing frameworks
• Align with all tools and models to assess MTN SA’s key value drivers and provide ad hoc analytical support to assess key strategic decisions’ economic and commercial impact (e.g., major investments, disruptive products or pricing plans)
• Support Promo Manager in conducting research around product and business solutions
• Ensure integration and consistency of product pricing 
• Act as an organisational Pricing Business Analyst and deal with queries and provide advice around pricing
• Apply and share knowledge around pricing regulation
• Manage pricing requests as required in line with promos
• Input into quantification of new revenue streams and ensure that they are value creative to the organization
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units

Promotions and Pricing 

• Review and supervise all the pricing databases in MTN Service Providers for Consumer channel
• Supervise the execution of the procedure for discount given to the Consumer channel
• Review and supervise all different price lists and communicate it to the indirect and direct channels once a month minimum i.e. Dealer Pricelist, Insurance Pricelist. All Promotional Database Pricelists, Service Provider Pricelist, Pre-paid Dealer & Pre-paid Retail Pricelists and Manufacturer Pricelist 
• Ensure that the delegations of authority on all promotional planning activity are in line with company policies
• Assist in ensuring that legal agreements meet the requirements pertaining to commissions and claims
• Ensure that claims are processed in accordance with processes and within agreed timelines

Analytics, Reporting and Business Implementation

• Input into quarterly funding process by way of aligning engagement between Segment, Sales and Finance, proposition of options and margin impacts, approval and notification
• Consider impacts to Price Plan profitability analytics, and financial impact of proposed changes, .
• Pricing/Revenue Reporting for respective Pricing portfolio . Monthly rate and traffic analyses.
• Analyse and advise on insights from market trends to align recommended pricing strategies 
• Research and stay updated with pricing trends in the industry
• Consider local conditions, as well as competitor activity
• Constantly monitor and evaluate competitor activity and influence on product pricing, gaining an understanding of their pricing strategy and input into contingency plans
• Identify ways to research and assess competitive landscape in consumer markets to be considered in creation of product and solution portfolio
• Pricing and Product assumptions input to quarterly Revenue Forecasting and annual Budgeting process for Pricing portfolio.
• Track and evaluate outcomes of key price changes made

Customer Satisfaction

• Ensure service delivery in line with needs of the business
• Understand customer needs and develop and fine-tune systems accordingly
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

Lateral Dimensions: 
Creativities (improvement/innovation inherent)  

• Apply market research in an optimal way to add as much value as possible to other areas of the business
• Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
• Recommend innovative solutions to enhance MTN performance
• Deploying and redeploying resources in the most effective way
• Make continuous improvements at system, process and procedure level
• Explore innovative ways to manage and build the MTN Brand through pricing structures
• Negotiation of best deals with vendors and service providers
• Establish sound relationships with all other business areas
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Identify and exploit new opportunities to grow the business further
• Encourage continuous improvement
• Proactively seek information on business issues, particularly outside the Marketing Support unit which may impact on the unit 
• Implement cost-saving activities

Vulnerabilities (control span) 

• Limited resources
• Evolution of technology
• Fluctuations in the market 
• Competitive activity
• Reliance on the stability and availability of systems
• Ineffective support from key stakeholders 
• Customer dissatisfaction
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients

Collaboration:  
Responsibility towards:  

• Direct reports: None
• Matrix reports: None
• Key customers: Business Segment Management Team, Products and Services, , Sales Teams, Regional Marketing, CVM
• Key suppliers: Finance, Service Providers, Competitive Intelligence, Marketing and Device Support Team
• Relations, etc.:

Discretionary Space:

• Independent thought and Judgment: 
• Can set objectives for the unit
• Dissemination of information
• Implementation of Product pricing  and projects
• Vendor and Service Provider Management
• Budget compliance
• Resource allocation
• System, process and procedure fine-tuning and development to achieve business objectives

Qualifications
Minimum Requirements:
Education:

• 3 year Degree / Diploma in Commerce (Marketing / Communication) or related
• Global Experience Standards (5)
• Minimum of 5 years’ experience in an area of analysis/ commercial specialisation; with experience in supervising/managing others along workstream
• Experience working in a medium to large organization