Analyst, Implementation & Customer Applications, Air & Sea at DSV

Main Purpose of The Role

• General Implementation Administration & Facilitating role
• Internal/ External Projects and Process Improvements
• Internal & Customer Training
• Support, develop and adhere to standardized implementation methodology, deployed in all national operations for A/S customers.
• Customer Visibility Application Support & setup (Training, setup, etc.)
• Project Administration & Management

Job- Related Requirements

• Matric
• Advantageous to have Industry level qualification/ tertiary qualification
• Minimum of 5 years’ experience in Department, Project Admin, Systems, Training Administrator and or Senior Operational role in Freight Forwarding 

Computer Literacy 

• Cargowise - essential
• ERP System knowledge – MS Dynamics advantageous,  Excel, SharePoint, Forms (Design)

Added Advantages

• Effective Administration skills
• Facilitation skills
• Presentation Skills
• How to facilitate & support change 
• How to sell various products or services  
• Project Time keeping and administration
• Excellent Business writing
• Working with People at all levels
• Strong analytical skills
• Adapting and Responding to Change
• Deciding and initiating Action
• Pragmatic approach
• Innovating new concepts that improve current practices 

Duties and Responsibilities

• Lead and coordinate all customer implementations nationally according to standard Implementation guidelines
• Support Sales on new business implementations, improvement projects and account handovers
• Facilitate and support SOP reviews
• Custodian of nationally approved Implementation Document framework
• Lead and coordinate Quality and Improvement projects
• Govern and support version control and document updates
• National Implementation reporting on a weekly/ monthly basis
• Coordinate support from System and Business Processes on all DSV tools as it relates to Implementation projects.
• Customer Visibility platforms - Setup and Application Support
• Internal training and refresher training on Implementation and related principles
• Maintain internal SharePoint site and develop/ create and maintain flows associated with internal processes
• Support all customers’ on-line connectivity with DSV Tracking and Tracing tools, including internal and customer training.
• Managing Customer Implementation projects
• EDI/ API Analyst role & Business Implementation Management