Career Opportunities at DSV

Main Purpose Of The Role

• Manage and oversee the running of the Outbound environment, ensuring that processes are followed as per business requirements. Ensure that agents have support when required. Manage and report on all areas of concern within the Call Centre. Able to compile investigations and feedback to relevant key people within the organization. Able to prioritize and plan tasks for their agents. Able to manage KPI’s for your agents.

Minimum Requirements

• Training experience
• Extensive experience in excel
• Minimum of 1 year experience as a Supervisor in a courier environment
• Experience in actioning client investigations and escalations

Electives

• Ability to work without supervision
• Ability to handle client objections and escalations when required
• Identify system issues and areas of improvement
• To ensure compliance to Call Centre query processes
• Meeting project deadlines
• Ensure accurate data is captured and correct information is communicated
• Be able to plan capacity for their area
• Business awareness and professionalism
• Meet the required standard for quality assessments
• Be able to identify areas of concern with their agents
• Be able to coach her/his staff on areas of improvement

Qualifications

• Matric (essential)
• Computer Packages
• MS Excel (Advanced)
• MS Outlook (Advanced)
• Communicator (Advanced)
• Reports Manager (Advanced)

Duties And Responsibilities

• Manage data daily
• Make sure that all targets and deadlines as per Call Centre SLA’s are met
• Ensure compliance to the company procedures
• Make sure that your team meets all quality assessments standards
• Identify problems regarding workflow and systems
• Ability to handle client objections and escalations
• Identify system issues and areas of improvement
• To ensure compliance to Call Centre query processes.
• Meeting project deadlines.
• Ensure accurate data is captured and correct information is communicated to our clients
• Resolve all queries allocated to them by a Manager or their team
• Manage the leave, attendance and capacity for your area
• Manage all IR related issues within your team with the assistance of your Manager, if necessary
• Manage your team’s performance on a day to day basis
• Manage agent Overtime
• Oversee the general running of the Inbound all Centre
• Make sure that reports are analyzed daily, and data and call SLA’s are adhered to

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Main Purpose of The Role

• General Implementation Administration & Facilitating role
• Internal/ External Projects and Process Improvements
• Internal & Customer Training
• Support, develop and adhere to standardized implementation methodology, deployed in all national operations for A/S customers.
• Customer Visibility Application Support & setup (Training, setup, etc.)
• Project Administration & Management

Job- Related Requirements

• Matric
• Advantageous to have Industry level qualification/ tertiary qualification
• Minimum of 5 years’ experience in Department, Project Admin, Systems, Training Administrator and or Senior Operational role in Freight Forwarding 

Computer Literacy 

• Cargowise - essential
• ERP System knowledge – MS Dynamics advantageous,  Excel, SharePoint, Forms (Design)

Added Advantages

• Effective Administration skills
• Facilitation skills
• Presentation Skills
• How to facilitate & support change 
• How to sell various products or services  
• Project Time keeping and administration
• Excellent Business writing
• Working with People at all levels
• Strong analytical skills
• Adapting and Responding to Change
• Deciding and initiating Action
• Pragmatic approach
• Innovating new concepts that improve current practices 

Duties and Responsibilities

• Lead and coordinate all customer implementations nationally according to standard Implementation guidelines
• Support Sales on new business implementations, improvement projects and account handovers
• Facilitate and support SOP reviews
• Custodian of nationally approved Implementation Document framework
• Lead and coordinate Quality and Improvement projects
• Govern and support version control and document updates
• National Implementation reporting on a weekly/ monthly basis
• Coordinate support from System and Business Processes on all DSV tools as it relates to Implementation projects.
• Customer Visibility platforms - Setup and Application Support
• Internal training and refresher training on Implementation and related principles
• Maintain internal SharePoint site and develop/ create and maintain flows associated with internal processes
• Support all customers’ on-line connectivity with DSV Tracking and Tracing tools, including internal and customer training.
• Managing Customer Implementation projects
• EDI/ API Analyst role & Business Implementation Management

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Main Purpose of The Role

• Manage the Ocean Export team. Also manage daily operational activities and workflow. Responsible for P&L and reporting. Client Liaison and management of third parties. Deliver to specific branch and department targets. Sound geographical knowledge and understanding of African import requirements                                          

Job-Related Requirements

• Grade 12 (Matric)
• 5 years' experience in Ocean Freight Forwarding 
• 3 years' experience in Supervisory or Managerial role within the freight forwarding industry.
• Own vehicle
• Valid driver’s license

Computer Literacy 

• Cargo wise
• Microsoft Excel 

Duties and Responsibilities

• Must be able to work additional hours when required
• Able to travel
• Must deliver to specific branch and department targets
• Ability to work under pressure
• Manage P&L and other reporting
• Pay attention to detail and dealing with issues promptly
• Dealing with internal and external stakeholders / clients / suppliers
• Ability to control the operation process and people
• Accurate feedback and management of CargoWise / financial reports
• Responsible for P&L and meeting budget
• Ensure FMC and other regulatory compliance
• General admin duties, including disciplinary procedures

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Minimum Requirements

• Grade 12
• Tertiary qualification an advantage
• Basic computer literacy level in MS Word, Excel, PowerPoint and Outlook
• Intermediate knowledge of WMS -Cargowrite or Similar Inhouse Warehouse Management Systems
• 2 - 3 years’ experience in Warehouse of Production environment

Job Related Requirements

1. Ability to communicate effectively both internally and externally
2. Fluent in English
3. Neatness, accuracy and attention to detail
4. Portraying a professional standard at all times
5. Strong administrative and communication skills
6. Ability to meet targets and dead-lines
7. Ability to use initiative and be a self-starter
8. Punctuality and time management skills are essential elements of the position

Added Advantages for the role

1. CargoWrite knowledge
2. Good people and leadership skills
3. Strong problem solving and Analytical skills
4. Must be able to work under pressure
5. Must have good time management skills
6. Analytical skill to plan out the day ahead and the next
7. Ability to revise and draft new work instructions/SOP or flow chart

Main purpose of the role

• This role will be responsible for the leading and controlling of operational teams at DSV Park, Plumbago Distribution Centre

Duties and Responsibilities

MAINTAIN COMMUNICATIONS:

• To enhance a 2-way communication process within the team.
• Communicate information obtained from the Ops Supervisor
• Keep Operations Controller informed on problems or concerns
• Communicate the goals/objectives to the team members
• Communicate defects to other teams/sections (feedback on quality,  safety, etc.)
• Maintain high morale through continuous communications
• Solicit input from team members
• Maintain high morale and team spirit through continuous coaching

SUGGESTIONS:

• Encourage and solicit small suggestions that the team members can do on their own.
• Encourage team members to submit improvement proposals

TRAINING:

• To enable personal growth by organizing training for all team members.
• Train the team members to become multi-skilled workers according to the flexibility chart
• Record and maintain the flexibility chart of the team
• Give job instruction training to all newly appointed members in the team

ATTENDANCE:

• To create an environment where attendance is seen as essential for the team performance.
• Cover all absenteeism whenever needed in team.
• Inform Ops Supervisor if absentee coverage cannot be resolved within the team
• Motivate team members for attendance

PERFORMANCE SUPPORT:

• To create a positive and constructive climate by coaching and supporting the team members.
• Monitor performance of team members, coach/retrain where necessary
• Assist in eliminating problem operations and bottlenecks
• Be aware of health conditions of team members
• Give positive feedback on performance issues to team members
• Give input to the Ops Supervisor with regard to performance evaluations

TEAM MEETINGS:

• To enhance a 2-way communication process within the team.
• Prepare the agenda of the meeting and solicit input from Ops Supervisor and team members
• Conduct the meeting
• Inform Ops Supervisor about the outcome of the meeting
• Follow-up on items discussed during the meeting

JOB ROTATION:

• To create flexibility and personal growth by organizing job rotation.
• Ensure that the job rotation amongst team members balances ergonomically challenging jobs with those that are physically less
• Train team members in order to gain flexibility for job rotation
• Maintain a record of rotatio

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MAIN PURPOSE OF THE ROLE 

• Responsible for designing, planning and implementing logistics solutions, whilst managing stakeholder (internal & external) expectations throughout the solution design and implementation phase. This role directly supports company objectives and contributes to identifying, analyzing & developing value-adding and robust solutions for current & prospective customers. Monthly Client Profitability Analysis, ABC Costing Model development and Maintences
• TMS Master Data validation and Maintence. Successful collaboration with Operations team & other internal stakeholders is critical.

Job-related Requirements:

• Minimum of 5 years’ experience in Supply Chain and Logistics or Related Industry.
• Supply Chain Optimization and Planning (Benefit)
• Unendorsed license & own transport;
• Ability to travel around Gauteng, South Africa 
• Excellent written & verbal communications skills;
• Strong interpersonal skills & able to work in a collaborative & team-based environment; 
• Aptitude to multi-task & employ effective problem solving abilities;
• Detail Orientated and Analytical
• Industrial Engineering experience: > 4 years (Logistics Industry Advantage)
• SIGMA experience: > 2 years in any Industry
• Leadership / management Experience: Performance manage Team, Goal Setting, etc. (Benefit)
• Detail oriented, high work rate & quality of work;
• TMS Systems Skills and experience: > 1 years (Advantage)

Tertiary Qualification(s)

• B-Eng Industrial Engineering Degree

Computer Skills Required

• MS Excel (Advance)
• SQL Advanced
• PYTHON (Advantage)
•  -TMS and or WMS (Advantage)

Electives

• General business acumen and sound knowledge of procurement principles, engineering economics and fundamental accounting principles.
• Application Engineering (TMS System)
• ABC Costing Essential
• Supply Chain and Network Optimization and Planning
• Applied negotiation skills
• Applied risk management skills
• Supply Chain Management accreditation such as CSCP, SCOR-P (Advantage)

DUTIES & RESPONSIBILITIES 

• Engineered Solutions: Identify, analyse & develop value-adding solutions for current & prospective clients;
• Sales Support: Assist with ‘technical selling’ to clients and with the development & documenting of proposals, response to tenders, RFQs & RFPs;
• Revenue Protection: Ensure Revenue Protection is maintained, improved and Improved for DSV Road Logistics.
• Client Profitability: ABC Costing analysis and Client Profitability models
• Analysis and recommendations: 1) Data (analysis, comparison, sense checking), 2) Processes (supporting business objectives, complete, accurate, relevant, error proofed, common exceptions covered, measurable),
• Business cases / feasibility studies: Develop as required depending on financial investment required and risk profile. Tools and aspects to consider include ROI calculations, quantified value, opportunity for productivity improvements and future growth / revenue potential
• Group Facilitation: Leading & influencing a diverse group through planning and/or problem solving activities as required, including Advance Quality Planning (AQP) sessions; 
• Travel: Reasonable local travel requirement to use knowledge, skills and experience in support of relevant DSV business objectives