Analyst - Reporting and Analytics.Wholesale and Carrier Services at MTN

Job Description

Mission/ Core purpose of the Job

• To provide analytics support to the Business Unit, through analysed information on product performance indicators ensuring an effective analytics and reporting system for the Wholesale. Designing and implementing a proper reporting system and reporting on all aspects of the Wholesale Product performance.

Responsibilities

• Context (Global influences, environmental / industry demands, organisational mission etc.)
• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Highly dynamic and fluctuating Telecommunications and Industry
• Market dynamics and developments
• MTN policies, processes and procedures
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.
• Intelligence Measurements and Reporting
• Support the Senior Manager in executing the reporting and analytics data strategy
• Build reports and visualizations to illustrate wholesale product performance with MS Power BI
• Support the Wholesale BU with all reporting needs
• Assist in producing weekly & Monthly reporting for the commercial review presentations
• Research on customer usage patterns and behaviour in order to have a holistic analysis of the wholesale customers
• Assist with data extraction for customers from internal and external sources within the MTN SA market
• Assist in data clean-ups on information by ensuring that data is updated and pruned
• Thoroughly scrutinize data in order to determine SWAT across all of MTN SA segments
• Report on relevant performance metrics for the business objectives in line with Business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
• Create and present quality dashboards
• Generate standard monthly and adhoc reports
• Addressing ad-hoc request - Addressing ad-hoc Reporting & Analytics requests to assist MNS and other business queries
• Internal Processes and Efficiency
• Ensure reports developed are using valid accurate and complete data
• Investigate any incorrect reports or data discrepancies with EIS
• Ensure the effective use of the JAZZ system to log data discrepancies and or data requests
• Collaborate with cross functional teams such as EIS, NWG & CSG during projects and data investigations
• Prioritise requests and coordinate with EIS to ensure availability, storage, sharing and certification of required information and data integrity
• Support data and application design for the implementation of an automated customer analytics
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
• Provide more insights into the ways to target customers
• Provide assistance & training to individual team members who want to use Power BI to perform self-service analytics
• Operational Planning and Management
• Plan and coordinate the data extraction and reporting processes
• Consider the long term (1-2 years) implications of action from a broader perspective
• Identify and exploit new opportunities to grow the business further
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Have an understanding and keen interest in 4IR tools and frameworks such as Machine learning, Data science and RPA

Customer Satisfaction

• Establish and build relationships with all relevant stakeholders.
• Understand the nature and scope of needs and requirements and provide value adding data and reports.
• Ensure customers needs and requirements are satisfied through appropriate systems, processes and procedures
• Drive continues improvement as an important element of analytics and reporting

Other:

• Excellent communication and interpersonal skills / Have strong analytical, consultative and communication skills.
• Expertise in data interpretation and presentation
• Ability to work proficiently in a team as well as independently

Authorities

• As per MTN DOA

Collaboration (Formal and Informal Relationships)

Responsibility towards:

• Key customers: Wholesale Business Unit (Carrier services, Wholesale solutions, Managed
• Networks, Managed Services), Revenue Assurance
• Key suppliers: EIS, Network group, EPMO

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of three-year Degree / Diploma in Statistics, Mathematics or Computer Science or related
• Fluent in English and any other official South African language

Experience:

• Minimum of 3 years’ experience in a Business Intelligence / data analytics environment (Telco Advantageous)
• Knowledge and experience in data analytics tools (SQL, Python, SAS, etc.)
• Must be proficient in SQL querying, BI software and advanced Microsoft Office skills
• Experience working with reporting and visualization tools such as Power BI (Advantageous), SAS, Qlikview etc
• Experience working in a medium to large organization

Competencies

Head - Big Picture Focus (10)

• Analytical Thinker – Manages the alignment and execution of tactical activities
• Problem Solver – Assist in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and indentifies arears for continuous improvements

Heart – Emotionally Intelligent (20)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds professional networks across teams through collaboration and co-operation

Hands – Results Focused (50)

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others

Apply Before 10/03/2025