Hot Jobs at MTN

Responsibilities

Sales Strategy Development and Alignment

• Lead the design and continuous refinement of the Group sales strategy, ensuring alignment with overall business objectives and market dynamics across OpCos.
• Proactively monitor and analyse market trends, competitive challenges, and technological advancements across our footprint and globally to identify potential opportunities and threats
• Work closely with Group Commercial, Marketing, and Technology teams to translate commercial strategy into executable sales plans for different markets.
• Benchmark and analyse best-in-class global and regional sales practices to inform strategy design.
• Translate the Group Strategy into a clear and actionable roadmap with defined KPIs and milestones for in-country execution
• Ability to use data analytics tools to inform sales strategy, segment targeting, and performance interventions.

OpCo Engagement and Support

• Act as the Group liaison for sales capability development and performance optimization across all OpCos.
• Coordinate structured engagements with OpCo sales leaders to assess execution gaps and support local strategy refinement.
• Drive implementation of localization of group strategies to reflect customer, competitive and regulatory nuances of each market.

Capability Development and Enhancement

• Design and deploy group-wide sales capability playbooks and frameworks including tools, processes, and performance standards.
• Oversee the rollout of digital sales platforms, CRM tools, and automation initiatives to drive frontline productivity and customer engagement.
• Act as a central point of expertise, developing and disseminating group-wide best practices, frameworks and key capabilities across all Opcos.

Sales Transformation and Innovation

• Drive transformation initiatives to modernize the sales function, including migration to omnichannel models and integration of digital sales capabilities.
• Pilot innovative sales models tailored to underserved, hyper-competitive and high-growth customer segments.
• Collaborate with technology and product teams to enable the commercialization of new services and offerings.

Governance, Compliance and Stakeholder Engagement

• Ensure all sales-related activities comply with group policies, local regulations, and ethical standards.
• Lead the development of standardized sales operating procedures, KPIs, and incentive structures across the Group.
• Present strategy updates and performance reviews to Group Executives, Committees and Senior management as required.
• Build strong collaborative relationships with Group and OpCo-level functions including Marketing, Finance, Technology, Customer Experience, and HR.

Qualifications

Education:

• 4 year Bachelor’s Degree in Business, Marketing, Economics, or a related field (Essential)
• Master’s Degree in Business Administration (MBA) or equivalent postgraduate qualification (Preferred)
• Relevant certifications in Strategy, Sales Leadership, or Digital Transformation (Advantageous)

Experience:

• Minimum of 8 -10 years’ experience in commercial strategy, sales transformation, or business development, preferably within a multinational or telecoms/FMCG, with at least 5 years in a strategic or sales leadership role.
• Proven track record in developing and implementing commercial and go-to-market strategies, sales transformation and channel management (retail, distribution, digital),  across multiple markets
• Familiarity with data-driven sales performance management, KPI frameworks, commercial reporting tools and dashboards
• In-depth understanding of consumer and business behaviour in Sub-Saharan Africa, including mobile money, prepaid models, data adoption and digital inclusion
• Demonstrated success in capability development, sales enablement, and performance optimization
• Experience working across cross-functional teams including Marketing, Technology, and Finance
• Strong understanding of digital sales platforms, CRM systems, and sales automation tools
• Exposure to working in emerging markets and multicultural environments

Competencies:

• Strategic Thinking: Ability to design and translate high-level commercial strategies into actionable plans
• Commercial Acumen: Strong grasp of sales and marketing dynamics, revenue levers, and competitive positioning
• Analytical Skills: High proficiency in market analysis, benchmarking, and performance evaluation
• Collaboration & Influence: Skilled in engaging and aligning stakeholders across Group and OpCo levels
• Execution Excellence: Focused on operationalizing strategy with clear KPIs, tracking, and performance management
• Digital Fluency: Familiarity with digital tools, omnichannel sales models, and technology-driven innovation
• Change Leadership: Ability to lead transformation initiatives and embed new ways of working across diverse teams
• Communication: Strong written and verbal communication skills, with executive presence and presentation capability

Apply Before 09/28/2025

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Job Description

Mission/ Core purpose of the Job

• To provide analytics support to the Business Unit, through analysed information on product performance indicators ensuring an effective analytics and reporting system for the Wholesale. Designing and implementing a proper reporting system and reporting on all aspects of the Wholesale Product performance.

Responsibilities

• Context (Global influences, environmental / industry demands, organisational mission etc.)
• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Highly dynamic and fluctuating Telecommunications and Industry
• Market dynamics and developments
• MTN policies, processes and procedures
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.
• Intelligence Measurements and Reporting
• Support the Senior Manager in executing the reporting and analytics data strategy
• Build reports and visualizations to illustrate wholesale product performance with MS Power BI
• Support the Wholesale BU with all reporting needs
• Assist in producing weekly & Monthly reporting for the commercial review presentations
• Research on customer usage patterns and behaviour in order to have a holistic analysis of the wholesale customers
• Assist with data extraction for customers from internal and external sources within the MTN SA market
• Assist in data clean-ups on information by ensuring that data is updated and pruned
• Thoroughly scrutinize data in order to determine SWAT across all of MTN SA segments
• Report on relevant performance metrics for the business objectives in line with Business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
• Create and present quality dashboards
• Generate standard monthly and adhoc reports
• Addressing ad-hoc request - Addressing ad-hoc Reporting & Analytics requests to assist MNS and other business queries
• Internal Processes and Efficiency
• Ensure reports developed are using valid accurate and complete data
• Investigate any incorrect reports or data discrepancies with EIS
• Ensure the effective use of the JAZZ system to log data discrepancies and or data requests
• Collaborate with cross functional teams such as EIS, NWG & CSG during projects and data investigations
• Prioritise requests and coordinate with EIS to ensure availability, storage, sharing and certification of required information and data integrity
• Support data and application design for the implementation of an automated customer analytics
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
• Provide more insights into the ways to target customers
• Provide assistance & training to individual team members who want to use Power BI to perform self-service analytics
• Operational Planning and Management
• Plan and coordinate the data extraction and reporting processes
• Consider the long term (1-2 years) implications of action from a broader perspective
• Identify and exploit new opportunities to grow the business further
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Have an understanding and keen interest in 4IR tools and frameworks such as Machine learning, Data science and RPA

Customer Satisfaction

• Establish and build relationships with all relevant stakeholders.
• Understand the nature and scope of needs and requirements and provide value adding data and reports.
• Ensure customers needs and requirements are satisfied through appropriate systems, processes and procedures
• Drive continues improvement as an important element of analytics and reporting

Other:

• Excellent communication and interpersonal skills / Have strong analytical, consultative and communication skills.
• Expertise in data interpretation and presentation
• Ability to work proficiently in a team as well as independently

Authorities

• As per MTN DOA

Collaboration (Formal and Informal Relationships)

Responsibility towards:

• Key customers: Wholesale Business Unit (Carrier services, Wholesale solutions, Managed
• Networks, Managed Services), Revenue Assurance
• Key suppliers: EIS, Network group, EPMO

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of three-year Degree / Diploma in Statistics, Mathematics or Computer Science or related
• Fluent in English and any other official South African language

Experience:

• Minimum of 3 years’ experience in a Business Intelligence / data analytics environment (Telco Advantageous)
• Knowledge and experience in data analytics tools (SQL, Python, SAS, etc.)
• Must be proficient in SQL querying, BI software and advanced Microsoft Office skills
• Experience working with reporting and visualization tools such as Power BI (Advantageous), SAS, Qlikview etc
• Experience working in a medium to large organization

Competencies

Head - Big Picture Focus (10)

• Analytical Thinker – Manages the alignment and execution of tactical activities
• Problem Solver – Assist in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and indentifies arears for continuous improvements

Heart – Emotionally Intelligent (20)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds professional networks across teams through collaboration and co-operation

Hands – Results Focused (50)

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others

Apply Before 10/03/2025

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Job Description

• To provide specialist support to various business areas with relevant, analyzed information on performance indicators and business value drivers and to extract reliable, high-quality data from information and operational systems to allow production of main operational KPIs.

Responsibilities

Task Complexity:

• Intelligence Measurements and Reporting
• Research on customer buying and data usage patterns in order to have a holistic analysis
• Assist with data extraction for customers from internal and external sources within the MTN SA and regional market
• Assist in data clean ups to information by ensuring that data is updated and pruned
• Thoroughly scruitinize data in order to determine SWAT across all of MTN Western Cape Regional segments
• Report on relevant performance metrics for the business objectives in line with Business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
• Create and present quality dashboards
• Generate standard monthly and ad hoc reports
• Internal Processes and Efficiency
• Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
• Support data and application design for the implementation of an automated customer analytics
• Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
• To provide more insights into the ways to target customers

Task Complexity:

• Intelligence Measurements and Reporting
• Research on customer buying and data usage patterns in order to have a holistic analysis
• Assist with data extraction for customers from internal and external sources within the MTN SA and regional market
• Assist in data clean ups to information by ensuring that data is updated and pruned
• Thoroughly scruitinize data in order to determine SWAT across all of MTN Western Cape Regional segments
• Report on relevant performance metrics for the business objectives in line with Business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
• Create and present quality dashboards
• Generate standard monthly and ad hoc reports
• Internal Processes and Efficiency
• Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
• Support data and application design for the implementation of an automated customer analytics
• Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
• To provide more insights into the ways to target customers

Operational Planning and Management

• Plan and coordinate the data extraction and reporting processes
• Consider the long term (1-2 years) implications of action from a broader perspective
• Consider local conditions, as well as competitor activity
• Identify and exploit new opportunities to grow the business further
• Identify innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Complexity:  

• None 

Role Complexity:  

• Interacting with the team members within the CMO Pricing, Research and Intelligence and EBU departments through the Customer lifecycle management form to deliver on the Customer Lifecycle management business priorites
• Support the Marketing team regionally to deliver customer lifestyle management business objectives
• Understand campaigns that introduced to market
• Use reports and Dashboards to analyse marketing data
• Must be proficient in MS Office and Statistical Software Packages, e.g SAS, SPSS, JMP, SQL, R

Lateral Dimensions: 

• Creativities (improvement/innovation inherent)  
• Effecting job request in a timely and efficient manner
• Accurately extract data required and reporting on the findings
• Provide unique and innovative ways of conducting data provisioning and reporting to users
• Explore innovative ways to enhance the analytical and data supporting offerings
• Establish sound relationships with all other business areas and stakeholders
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Identify and exploit new opportunities to grow the business further
• Apply market insights and intelligence in an optimal way to add as much value to relevant business arears
• Speedy communication of results and recommendations to the relevant areas to enable the development of competitive advantage
• Encourage continuous sevice improvement
• Proactively seek information on business issues, particularly outside the Marketing Support unit which may impact on the unit 

Vulnerabilities (control span) 

• Limited resources
• Unavailability and ineffective application of resources
• Ineffective application / system support  (SLA)
• Reliance on the stability and availability of systems
• Insufficient storage space to conduct data analysis exercises
• Lack of data integrity
• Evolution of technology
• Fluctuations in the market 
• Competitive activity
• Ineffective support from key stakeholders 
• Customer dissatisfaction
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients
• Company project prioritisation
• Unrealistic business expectation vs delivery
• Continuous improvement of process and data integrity up-stream

Collaboration:   

Responsibility towards:  

• Direct reports: None
• Matrix reports: None
• Key customers: Business Segment Management Team, Products and Services, Network Group, Sales Team, Regional Marketing, CLM 
• Key suppliers: IS, Finance, Service Providers, Competitive Intelligence, Marketing Support Team

Relations, etc.: 

Discretionary Space:

Independent thought and Judgment:

• Can set objectives for the unit
• Dissemination of information
• Implementation of systems, processes and policies to effectively analyse and provide data and evaluate effectiveness within the region
• Team motivation
• Budget compliance
• Resource allocation
• System, process and procedure fine-tuning and development to achieve business objectives
• Work with minimal restriction on boundaries of requiremnts (reporting, assignments, etc)
• Proactively identify opportunities for data/report provision to key stakeholders
• Interpret, evaluate ad make recommendation based upon findings of trended information and outputs

Authorities:

• As per delegation of authority

Qualifications

Education:

• 3-year Degree / Diploma in Commerce (Statistics, Mathematics, Computer Science) or related

Global Experience Standards (5)

• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium  organization

Apply Before 10/01/2025

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Job Description

Mission/ Core purpose of the Job 

• The Head of Portfolio Delivery plays a critical role in translating business strategy into clear, measurable outcomes that support the execution of the business unit’s strategic objectives.
• This role is accountable for overseeing cross-functional delivery to ensure the successful implementation of approved enhancements, projects, and programmes.
• The vacant Portfolio Delivery role is specifically focused on driving MTN’s organisational transformation programmes and providing delivery support to the Commercial Operations team.

Responsibilities

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Highly dynamic and fluctuating Telecommunications industry
• Highly competitive market with new and established competitors
• Fast moving industry
• Legislative changes
• Changes in the global GSM and ICT market affects developments in future revenue environments
• Interdependency of systems and the need to understand other systems
• Changes in the business, will impact on the business plan, processes, and reporting
• High cross-functional dependency to deliver timeously
• Compliance requirements from MTN Group for the various disciplines that include planning, reporting, commissions management and revenue accounting and assurance

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Strategic Portfolio Leadership

• Translate strategic intent into actionable and measurable portfolio deliverables aligned with business plans and budget commitments.
• Develop and maintain an integrated portfolio strategy and roadmap, incorporating cross-functional impacts and interdependencies across Technology, Business, Go-to-Market, Channels, Sales & Distribution, and other relevant areas.
• Collaborate with internal stakeholders and external partners to refine strategic approaches and ensure alignment with MTN’s overall objectives.

Portfolio Planning & Execution

• Facilitate the development of integrated programme and portfolio plans in partnership with business units and PMO delivery teams.
• Ensure delivery across Customer Experience, Marketing, Sales, Product Management, Technical, Regulatory, Finance, and Procurement functions.
• Drive the implementation, tracking, and monitoring of approved projects and programmes using Agile or other agreed methodologies.
• Champion Agile practices within the PMO to enhance responsiveness and delivery efficiency. Mission/ Core purpose of the Job 1. Mission/ Core purpose of the Job The Head of Portfolio Delivery plays a critical role in translating business strategy into clear, measurable outcomes that support the execution of the business unit’s strategic objectives.
• This role is accountable for overseeing cross-functional delivery to ensure the successful implementation of approved enhancements, projects, and programmes.
• The vacant Portfolio Delivery role is specifically focused on driving MTN’s organisational transformation programmes and providing delivery support to the Commercial Operations team.

Governance, Risk & Compliance

• Ensure adherence to EPMO governance frameworks, legal and regulatory requirements, and compliance standards across all portfolio initiatives.
• Implement effective control measures to minimise business risks and ensure delivery integrity.
• Oversee risk identification, mitigation planning, and execution across projects, programmes, and the portfolio.
• Ensure all PMO processes and deliverables reflect best practices and are aligned with MTN’s maturity level in portfolio and project management.

Resource & Financial Management

• Manage resource allocation and deployment to ensure alignment with strategic priorities, skillset requirements, and budget constraints.
• Monitor and optimise departmental budgets (Capex and Opex), ensuring financial visibility and alignment with business requirements.
• Oversee contract governance and ensure financial compliance across all programmes and projects.
• Facilitate post-implementation reviews and ensure financial reporting meets MTN SA guidelines.

Operational Excellence & Continuous Improvement

• Drive continuous improvement of delivery processes to enhance speed, quality, and profitability.
• Monitor technological, legal, and operational changes and adapt portfolio strategies accordingly.
• Implement portfolio evaluation measures to assess effectiveness and inform strategic decisions.
• Provide timely and accurate reporting to stakeholders on portfolio performance, risks, and resource constraints.

Leadership & People Development

• Lead, coach, and develop high-performing teams, fostering a culture of accountability, collaboration, and excellence.
• Define divisional KPAs and KPIs, cascade performance objectives, and manage talent development and succession planning.
• Promote a customer-centric culture and champion MTN’s brand values and leadership behaviours.
• Build strategic relationships with key stakeholders and ensure effective engagement across internal and external partners.
• Drive diversity, equity, and inclusion, and ensure alignment with Employment Equity objectives.

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• A 3-year Degree in a relevant discipline from a recognised institution
• A post-graduate management qualification will be advantageous
• SAFe Agile Certification is an advantage
• PMP or PRINCE2 Practitioner Status will be advantage
• ProgMP or MSP Practitioner Status will be advantage

Experience:

• Minimum 10 years’ experience in portfolio, programme, and project management within a large, complex organisation.
• Proven track record in strategic planning, cross-functional delivery, and risk management.
• Broad experience with strategy execution and transformational change management best practice, and the principles behind Benefit Realisation Management
• Strong understanding of Agile, Waterfall, and hybrid delivery methodologies.
• Experience in managing transformation programmes and commercial operations delivery is highly advantageous.

Behaviours, Skills and competencies

Key Competencies:

• Strategic Thinking & Execution
• Portfolio & Programme Governance
• Stakeholder Engagement & Communication
• Risk & Resource Management
• Financial Acumen
• Agile Leadership
• Change Management

People Development & Coaching

• Collaboration (Formal and Informal Relationships)

Responsibility towards:

• Internal: Business Units, PMO, Technology, Finance, Procurement, Regulatory, Sales, Marketing, Customer Experience
• External: Outsourced Delivery Partners, Vendors, Regulatory Bodies

Apply Before 09/30/2025

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Job Description

• The Specialist Residential & Channel Expansion Lead is responsible for expanding MTN’s presence in the residential market and driving customer acquisition through alternative sales channels in the Region.
• This role focuses on identifying and managing partners in the Regions, executing sales strategies, and coordinating with the central Channel Expansion team to optimize partner onboarding and performance.
• The position ensures continuous delivery on acquisition targets and supports the "owning the home" strategy through field-based market research and execution.
• While currently focused on postpaid, the role is positioned to support broader channel expansion beyond postpaid in the future.

Responsibilities

Tactical Input & Strategic Execution

• Provide tactical input to support the "owning the home" strategy and channel expansion initiatives.
• Identify and analyze residential market opportunities, feeding insights back to the central Channel Expansion team.
• Support the execution of alternative postpaid channels while laying the foundation for broader expansion beyond postpaid.
• Ensure sales and market penetration initiatives align with MTN’s strategic objectives.

Partner Acquisition & Account Management

• Identify, engage, and acquire new channel partners within the residential and postpaid contract segments.
• Conduct field research to assess potential partners and communicate opportunities to the central Channel Expansion team for evaluation and approval.
• Serve as the key point of contact for existing partners, ensuring continuous engagement and performance management.
• Work closely with new and existing partners to drive sales performance and optimize acquisition efforts.

Operational Coordination & Partner Onboarding

• Support new partners through the onboarding process, ensuring they understand MTN’s systems, order placement processes, and sales expectations.
• Coordinate with the central team to ensure timely approval and commercial setup of new partners.
• Provide operational guidance to partners, ensuring compliance with MTN’s policies and processes.
• Troubleshoot challenges faced by partners, offering solutions and escalating where necessary.

Residential Market Growth & Expansion Execution

• Develop and implement initiatives to increase MTN’s presence in residential areas, including gated communities and estates.
• Drive localized activations and partnerships to enhance customer acquisition in high-potential residential zones.
• Work with regional marketing teams to execute targeted campaigns and promotional activities that support customer acquisition objectives.

Performance Tracking & Compliance

• Ensure channel partners meet performance targets and adhere to agreed-upon sales commitments.
• Track and report on the execution of marketing support funds, ensuring partners utilise funds as agreed (e.g., displaying promotional materials, running activations).
• Oversee in-store and residential sales promotions, ensuring execution aligns with predefined objectives and expected outcomes.
• Provide feedback on partner performance and recommend improvements or adjustments to strategy based on field insights.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
• Qualifications

Education:

• Minimum of relevant 3-year Degree /Diploma or related

Experience

• At least 3 years' experience in sales, partner management, or telecommunications.
• Experience in channel expansion, account management, or customer acquisition.
• Demonstrated success in managing external partners and executing market driven strategies.

Apply Before 10/03/2025

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Job Description

Tactical Input & Strategic Execution

• Provide tactical input to support the "owning the home" strategy and channel expansion initiatives.
• Identify and analyze residential market opportunities, feeding insights back to the central Channel Expansion team.
• Support the execution of alternative postpaid channels while laying the foundation for broader expansion beyond postpaid.
• Ensure sales and market penetration initiatives align with MTN’s strategic objectives.

Partner Acquisition & Account Management

• Identify, engage, and acquire new channel partners within the residential and postpaid contract segments.
• Conduct field research to assess potential partners and communicate opportunities to the central Channel Expansion team for evaluation and approval.
• Serve as the key point of contact for existing partners, ensuring continuous engagement and performance management.
• Work closely with new and existing partners to drive sales performance and optimize acquisition efforts.

Operational Coordination & Partner Onboarding

• Support new partners through the onboarding process, ensuring they understand MTN’s systems, order placement processes, and sales expectations.
• Coordinate with the central team to ensure timely approval and commercial setup of new partners.
• Provide operational guidance to partners, ensuring compliance with MTN’s policies and processes.
• Troubleshoot challenges faced by partners, offering solutions and escalating where necessary.

Residential Market Growth & Expansion Execution

• Develop and implement initiatives to increase MTN’s presence in residential areas, including gated communities and estates.
• Drive localized activations and partnerships to enhance customer acquisition in high-potential residential zones.
• Work with regional marketing teams to execute targeted campaigns and promotional activities that support customer acquisition objectives.

Performance Tracking & Compliance

• Ensure channel partners meet performance targets and adhere to agreed-upon sales commitments.
• Track and report on the execution of marketing support funds, ensuring partners utilise funds as agreed (e.g., displaying promotional materials, running activations).
• Oversee in-store and residential sales promotions, ensuring execution aligns with predefined objectives and expected outcomes.
• Provide feedback on partner performance and recommend improvements or adjustments to strategy based on field insights.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
•  
• People and Culture
• Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviors and changing and influencing employees’ behavior.

Responsibilities

Education

• Minimum of relevant 3-year Degree / Diploma or related

Experience

• At least 3 years' experience in sales, partner management, or telecommunications.
• Experience in channel expansion, account management, or customer acquisition.
• Demonstrated success in managing external partners and executing market driven strategies.

Apply Before 10/03/2025

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Job Description

Mission/ Core purpose of the Job

• This role plays a critical part in enabling the implementation the Experience Centres/Stores sales and service strategy across both nonowned and owned stores.
• This Regional role focuses on Execution, Operations, Compliance, and Performance Management at the store level. It acts as an extension of the centre (Channel) team, ensuring that strategy, set by the centre, is effectively implemented in the regions.
• This role drives store performance through operational excellence, adherence to compliance, and execution of service initiatives.
• With store staff management now centralized under the Manager role, this position will focus assisting in driving sales performance, customer engagement, and market optimisation. It will also introduce a stronger level of independence in evaluating store sales effectiveness without direct operational oversight.

Job Outcomes / Results

• Audit Findings & Resolution of Open Issues
• Enhanced customer experience, as reflected in improved CSI scores.
• Call Cycle Execution
• Sales Strategy Enablement
• Achievement of Aggregated Sales Target for Area
• Strengthened collaboration between postpaid sales strategy and store operations.
• A more objective and data-driven approach to store sales evaluation and optimization.
• Greater agility in responding to market trends and customer needs in the branded stores space.
• Continuous improvement in internal processes, leading to better service delivery at POS.

Key Activities & Responsibilities

Strategy Execution and Input

• Execute store sales and service strategy (defined by the centre) across the MTN stores and significantly contribute to achieving the revenue targets by monitoring and driving store performance and ensuring KPIs are met.
• Provide valuable input and feedback to manager regarding Postpaid sales through on-the-ground observations and insights into customer needs. This may include working closely with the Dealer Sales Manager and Postpaid Manager to adapt strategies based on performance trends and competitive positioning.
• Provide input into the long-term plan (1-2 years) for the MTN Shops in the region.
• Leverage market insights and customer data to drive targeted postpaid sales initiatives.

Sales Growth & Performance Optimisation Execution

• Serve as the primary link between the central team and store operations. Strengthen relationships with dealers and franchise stores to enhance performance.
• Work closely with store supervisors to ensure alignment with strategic goals.
• Provide regional insights on store performance, customer trends, and operational challenges.
• Track and report on Area stores sales performance and works with the Centre and Dealer to address performance gaps.
• Track, monitor and report on prepaid element in BRC.
• Align with regional marketing specialists to ensure effective and relevant POS in stores.
• Customer Engagement & Postpaid Experience Enhancement
• Champion postpaid customer experience improvements within the retail space.
• Collaborate with store teams to ensure a seamless and compelling customer journey.
• Monitor and provide feedback on postpaid service delivery, ensuring high satisfaction levels.
• Support and enables (store promotions assistance – sufficient stock) implementation of promotional plans and materials as defined by MTN SA.
• Manages interlocks with the Dealer Sales Managers in the centre for inventory issues, customer complaints resolution, escalations and performance of stores.
• Collaborates with Customer Liaison Officer to ensure effective methods and standards are in place for delivery of Customer
• Experience as defined by MTN SA.
• Liaise with manager trade communication on discrepancies between Y’ello trader and system.
• Identify operational inefficiencies and drive process enhancements.
• Ensure the seamless integration of new technologies and business practices into store operations.

Key Activities & Responsibilities

Collaboration with Store Operations & Compliance

• Communicates and monitors the adherence to MTN Policies, Processes and Procedures (PPP) and CX service levels at the stores.
• Works with dealers and store supervisors on the governance of stores as a subject matter expert, who understands the channel in detail including the store structures and working of stores in similar sectors.
• Work alongside store supervisors to align on sales execution while maintaining operational independence.
• Work with The Centre and Dealer to resolve store issues/ queries and liaise with relevant areas within MTN to escalate issues/ queries within agreed SLA’s.
• Address execution gaps, ensuring smooth store operations and regulatory adherence.
• Works with Postpaid Manager to devise store call cycle as well as call cycle checklist and regularly conducts physical audits of the stores utilizing agreed upon audit list.
• Ensures store standards and processes through compliance and quality checks (conduct internal audits and action non-complaint issues arising).
• Ensure stores are effectively utilizing customer service monitoring tools.
• Provide insights and recommendations on store-level sales performance without direct involvement in daily operations.
• Ensure all BRC store offerings comply with all regulatory and business policies. Connect with stakeholders on any issues and gaps identified, finding resolution thereof.

Insights, Reporting & Continuous Improvement

• Maintain constant feedback loops with Dealer and Dealer Sales Manager in order ensure store performance and excellent service delivery – this may include identifying patterns and trends to be resolved internally, and escalating consolidated findings pertaining to customer requests.
• Keep abreast of and pursue opportunities to increase sales and quality of service provided in collaboration with dealer and Dealer
• Sales Manager.
• Utilize data analytics to assess sales trends, customer behaviors, and competitive benchmarks.
• Execute on the continuous improvement of systems, processes, and service/product delivery at points of sale (POS).
• Drive continuous improvement in postpaid sales approaches through performance reviews and best practice sharing.
• Drives the improvement opportunities for systems, processes and procedures to drive efficient sales and service levels.

General Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods
• and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

Key Activities & Responsibilities

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Education, Skills and Experience

Education

• Minimum of relevant 3 year Degree / Diploma or related

Experience

• At least 3 years experience in a retail operations, sales execution, or business performance role, preferably in the telecommunications or consumer services industry.
• Strong background in store operations management, compliance enforcement, and sales execution.
• Experience in managing dealer or franchise relationships and optimizing store performance.
• Experience working cross-functionally with central teams to execute on-the-ground initiatives effectively.
• Experience in customer engagement and experience management, ensuring high satisfaction and retention in the postpaid segment.

Skills

• Exposure to customer experience measurement tools and performance improvement methodologies.
• Retail Sales Systems & POS
• Product Knowledge
• Process Optimization
• Governance, Risk, and Compliance (GRC)
• Tools

Education

• Minimum of relevant 3 year Degree 

Apply Before 10/03/2025