Analyst - Business Intelligence.Commercial Operations SA at MTN

Job Description

• To provide specialist support to various business areas with relevant, analyzed information on performance indicators and business value drivers and to extract reliable, high-quality data from information and operational systems to allow production of main operational KPIs.

Responsibilities

Task Complexity:

• Intelligence Measurements and Reporting
• Research on customer buying and data usage patterns in order to have a holistic analysis
• Assist with data extraction for customers from internal and external sources within the MTN SA and regional market
• Assist in data clean ups to information by ensuring that data is updated and pruned
• Thoroughly scruitinize data in order to determine SWAT across all of MTN Western Cape Regional segments
• Report on relevant performance metrics for the business objectives in line with Business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
• Create and present quality dashboards
• Generate standard monthly and ad hoc reports
• Internal Processes and Efficiency
• Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
• Support data and application design for the implementation of an automated customer analytics
• Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
• To provide more insights into the ways to target customers

Task Complexity:

• Intelligence Measurements and Reporting
• Research on customer buying and data usage patterns in order to have a holistic analysis
• Assist with data extraction for customers from internal and external sources within the MTN SA and regional market
• Assist in data clean ups to information by ensuring that data is updated and pruned
• Thoroughly scruitinize data in order to determine SWAT across all of MTN Western Cape Regional segments
• Report on relevant performance metrics for the business objectives in line with Business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
• Create and present quality dashboards
• Generate standard monthly and ad hoc reports
• Internal Processes and Efficiency
• Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
• Support data and application design for the implementation of an automated customer analytics
• Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
• To provide more insights into the ways to target customers

Operational Planning and Management

• Plan and coordinate the data extraction and reporting processes
• Consider the long term (1-2 years) implications of action from a broader perspective
• Consider local conditions, as well as competitor activity
• Identify and exploit new opportunities to grow the business further
• Identify innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Complexity:  

• None 

Role Complexity:  

• Interacting with the team members within the CMO Pricing, Research and Intelligence and EBU departments through the Customer lifecycle management form to deliver on the Customer Lifecycle management business priorites
• Support the Marketing team regionally to deliver customer lifestyle management business objectives
• Understand campaigns that introduced to market
• Use reports and Dashboards to analyse marketing data
• Must be proficient in MS Office and Statistical Software Packages, e.g SAS, SPSS, JMP, SQL, R

Lateral Dimensions: 

• Creativities (improvement/innovation inherent)  
• Effecting job request in a timely and efficient manner
• Accurately extract data required and reporting on the findings
• Provide unique and innovative ways of conducting data provisioning and reporting to users
• Explore innovative ways to enhance the analytical and data supporting offerings
• Establish sound relationships with all other business areas and stakeholders
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Identify and exploit new opportunities to grow the business further
• Apply market insights and intelligence in an optimal way to add as much value to relevant business arears
• Speedy communication of results and recommendations to the relevant areas to enable the development of competitive advantage
• Encourage continuous sevice improvement
• Proactively seek information on business issues, particularly outside the Marketing Support unit which may impact on the unit 

Vulnerabilities (control span) 

• Limited resources
• Unavailability and ineffective application of resources
• Ineffective application / system support  (SLA)
• Reliance on the stability and availability of systems
• Insufficient storage space to conduct data analysis exercises
• Lack of data integrity
• Evolution of technology
• Fluctuations in the market 
• Competitive activity
• Ineffective support from key stakeholders 
• Customer dissatisfaction
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients
• Company project prioritisation
• Unrealistic business expectation vs delivery
• Continuous improvement of process and data integrity up-stream

Collaboration:   

Responsibility towards:  

• Direct reports: None
• Matrix reports: None
• Key customers: Business Segment Management Team, Products and Services, Network Group, Sales Team, Regional Marketing, CLM 
• Key suppliers: IS, Finance, Service Providers, Competitive Intelligence, Marketing Support Team

Relations, etc.: 

Discretionary Space:

Independent thought and Judgment:

• Can set objectives for the unit
• Dissemination of information
• Implementation of systems, processes and policies to effectively analyse and provide data and evaluate effectiveness within the region
• Team motivation
• Budget compliance
• Resource allocation
• System, process and procedure fine-tuning and development to achieve business objectives
• Work with minimal restriction on boundaries of requiremnts (reporting, assignments, etc)
• Proactively identify opportunities for data/report provision to key stakeholders
• Interpret, evaluate ad make recommendation based upon findings of trended information and outputs

Authorities:

• As per delegation of authority

Qualifications

Education:

• 3-year Degree / Diploma in Commerce (Statistics, Mathematics, Computer Science) or related

Global Experience Standards (5)

• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium  organization

Apply Before 10/01/2025