Head of Portfolio Delivery EPMO.Commercial Operations SA at MTN

Job Description

Mission/ Core purpose of the Job 

• The Head of Portfolio Delivery plays a critical role in translating business strategy into clear, measurable outcomes that support the execution of the business unit’s strategic objectives.
• This role is accountable for overseeing cross-functional delivery to ensure the successful implementation of approved enhancements, projects, and programmes.
• The vacant Portfolio Delivery role is specifically focused on driving MTN’s organisational transformation programmes and providing delivery support to the Commercial Operations team.

Responsibilities

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Highly dynamic and fluctuating Telecommunications industry
• Highly competitive market with new and established competitors
• Fast moving industry
• Legislative changes
• Changes in the global GSM and ICT market affects developments in future revenue environments
• Interdependency of systems and the need to understand other systems
• Changes in the business, will impact on the business plan, processes, and reporting
• High cross-functional dependency to deliver timeously
• Compliance requirements from MTN Group for the various disciplines that include planning, reporting, commissions management and revenue accounting and assurance

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Strategic Portfolio Leadership

• Translate strategic intent into actionable and measurable portfolio deliverables aligned with business plans and budget commitments.
• Develop and maintain an integrated portfolio strategy and roadmap, incorporating cross-functional impacts and interdependencies across Technology, Business, Go-to-Market, Channels, Sales & Distribution, and other relevant areas.
• Collaborate with internal stakeholders and external partners to refine strategic approaches and ensure alignment with MTN’s overall objectives.

Portfolio Planning & Execution

• Facilitate the development of integrated programme and portfolio plans in partnership with business units and PMO delivery teams.
• Ensure delivery across Customer Experience, Marketing, Sales, Product Management, Technical, Regulatory, Finance, and Procurement functions.
• Drive the implementation, tracking, and monitoring of approved projects and programmes using Agile or other agreed methodologies.
• Champion Agile practices within the PMO to enhance responsiveness and delivery efficiency. Mission/ Core purpose of the Job 1. Mission/ Core purpose of the Job The Head of Portfolio Delivery plays a critical role in translating business strategy into clear, measurable outcomes that support the execution of the business unit’s strategic objectives.
• This role is accountable for overseeing cross-functional delivery to ensure the successful implementation of approved enhancements, projects, and programmes.
• The vacant Portfolio Delivery role is specifically focused on driving MTN’s organisational transformation programmes and providing delivery support to the Commercial Operations team.

Governance, Risk & Compliance

• Ensure adherence to EPMO governance frameworks, legal and regulatory requirements, and compliance standards across all portfolio initiatives.
• Implement effective control measures to minimise business risks and ensure delivery integrity.
• Oversee risk identification, mitigation planning, and execution across projects, programmes, and the portfolio.
• Ensure all PMO processes and deliverables reflect best practices and are aligned with MTN’s maturity level in portfolio and project management.

Resource & Financial Management

• Manage resource allocation and deployment to ensure alignment with strategic priorities, skillset requirements, and budget constraints.
• Monitor and optimise departmental budgets (Capex and Opex), ensuring financial visibility and alignment with business requirements.
• Oversee contract governance and ensure financial compliance across all programmes and projects.
• Facilitate post-implementation reviews and ensure financial reporting meets MTN SA guidelines.

Operational Excellence & Continuous Improvement

• Drive continuous improvement of delivery processes to enhance speed, quality, and profitability.
• Monitor technological, legal, and operational changes and adapt portfolio strategies accordingly.
• Implement portfolio evaluation measures to assess effectiveness and inform strategic decisions.
• Provide timely and accurate reporting to stakeholders on portfolio performance, risks, and resource constraints.

Leadership & People Development

• Lead, coach, and develop high-performing teams, fostering a culture of accountability, collaboration, and excellence.
• Define divisional KPAs and KPIs, cascade performance objectives, and manage talent development and succession planning.
• Promote a customer-centric culture and champion MTN’s brand values and leadership behaviours.
• Build strategic relationships with key stakeholders and ensure effective engagement across internal and external partners.
• Drive diversity, equity, and inclusion, and ensure alignment with Employment Equity objectives.

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• A 3-year Degree in a relevant discipline from a recognised institution
• A post-graduate management qualification will be advantageous
• SAFe Agile Certification is an advantage
• PMP or PRINCE2 Practitioner Status will be advantage
• ProgMP or MSP Practitioner Status will be advantage

Experience:

• Minimum 10 years’ experience in portfolio, programme, and project management within a large, complex organisation.
• Proven track record in strategic planning, cross-functional delivery, and risk management.
• Broad experience with strategy execution and transformational change management best practice, and the principles behind Benefit Realisation Management
• Strong understanding of Agile, Waterfall, and hybrid delivery methodologies.
• Experience in managing transformation programmes and commercial operations delivery is highly advantageous.

Behaviours, Skills and competencies

Key Competencies:

• Strategic Thinking & Execution
• Portfolio & Programme Governance
• Stakeholder Engagement & Communication
• Risk & Resource Management
• Financial Acumen
• Agile Leadership
• Change Management

People Development & Coaching

• Collaboration (Formal and Informal Relationships)

Responsibility towards:

• Internal: Business Units, PMO, Technology, Finance, Procurement, Regulatory, Sales, Marketing, Customer Experience
• External: Outsourced Delivery Partners, Vendors, Regulatory Bodies

Apply Before 09/30/2025