Specialist - Residential and Channel Expansion.Commercial Operations SA at MTN

Job Description

Tactical Input & Strategic Execution

• Provide tactical input to support the "owning the home" strategy and channel expansion initiatives.
• Identify and analyze residential market opportunities, feeding insights back to the central Channel Expansion team.
• Support the execution of alternative postpaid channels while laying the foundation for broader expansion beyond postpaid.
• Ensure sales and market penetration initiatives align with MTN’s strategic objectives.

Partner Acquisition & Account Management

• Identify, engage, and acquire new channel partners within the residential and postpaid contract segments.
• Conduct field research to assess potential partners and communicate opportunities to the central Channel Expansion team for evaluation and approval.
• Serve as the key point of contact for existing partners, ensuring continuous engagement and performance management.
• Work closely with new and existing partners to drive sales performance and optimize acquisition efforts.

Operational Coordination & Partner Onboarding

• Support new partners through the onboarding process, ensuring they understand MTN’s systems, order placement processes, and sales expectations.
• Coordinate with the central team to ensure timely approval and commercial setup of new partners.
• Provide operational guidance to partners, ensuring compliance with MTN’s policies and processes.
• Troubleshoot challenges faced by partners, offering solutions and escalating where necessary.

Residential Market Growth & Expansion Execution

• Develop and implement initiatives to increase MTN’s presence in residential areas, including gated communities and estates.
• Drive localized activations and partnerships to enhance customer acquisition in high-potential residential zones.
• Work with regional marketing teams to execute targeted campaigns and promotional activities that support customer acquisition objectives.

Performance Tracking & Compliance

• Ensure channel partners meet performance targets and adhere to agreed-upon sales commitments.
• Track and report on the execution of marketing support funds, ensuring partners utilise funds as agreed (e.g., displaying promotional materials, running activations).
• Oversee in-store and residential sales promotions, ensuring execution aligns with predefined objectives and expected outcomes.
• Provide feedback on partner performance and recommend improvements or adjustments to strategy based on field insights.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
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• People and Culture
• Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviors and changing and influencing employees’ behavior.

Responsibilities

Education

• Minimum of relevant 3-year Degree / Diploma or related

Experience

• At least 3 years' experience in sales, partner management, or telecommunications.
• Experience in channel expansion, account management, or customer acquisition.
• Demonstrated success in managing external partners and executing market driven strategies.

Apply Before 10/03/2025