Internal Sales Manager | Aluminium Windows & Hardware | Cape Town at Salesworx Recruitment (Pty) Ltd

Job Description

• Our client in the Aluminium windows and doors hardware industry is looking for an Internal Sales Manager to join their team in Cape Town

Responsibilities:

Sales

• Represent the administrative sales engine for all things sales related, eg quoting, invoicing, credit notes
• Understand the customer’s business and needs
• Grow customer count, basket, spend and GP%

Stock

• Emphasize selling stock on shelf
• Consistently reduce excess stock in a deliberate and commercially astute manner

Market Intel

• Translate market intel into deliberate tactics to maximise market share, sustainability and profitability
• Clear fabricator vs distributor strategy implementation
• Product knowledge leadership
• Know-your-customer (KYC) - enhance the customer’s business

People

• Active custodian of companies core values
• Active, positive, specific, consistent coordination and management of team
• Ensuring team members have clear daily, weekly, monthly targets and clear, deliberate, robust tactical plans that support the achievement of those targets
• Motivator and discipline setter. An ability to read the room and implement action accordingly
• Proficient in disciplinary action

Administration

• Management of age analysis and customer account status before processing orders
• Adherence to all operating processes
• Consistent management of Outstanding Sales Order Report
• Active stock management

Requirements

• Matric / Grade 12 (essential)
• A relevant qualification in Sales, Business Management, Marketing, or Administration would be advantageous
• 3–5+ years’ experience in internal sales, sales coordination, or branch sales support
• Previous experience in the aluminium, hardware, building materials, construction supply, or related technical product industry
• Proven experience in leading or supervising an internal sales team
• Strong understanding of sales administration, quotations, order processing, and customer account management
• Sound knowledge of customer service principles and maintaining long-term trade relationships
• Ability to work in a fast-paced, target-driven sales environment
• Strong commercial acumen with the ability to manage turnover, gross profit, margins, and sales targets
• Experience with pricing, discount structures, and margin control
• Good understanding of stock availability, back orders, lead times, and delivery coordination
• Proficiency in Microsoft Office, especially Excel, Outlook, and Word
• Strong administrative accuracy and attention to detail
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution ability
• Professional, confident, and customer-focused approach
• Ability to coach, motivate, and hold an internal sales team accountable
• Strong time management, organisation, and follow-through

Benefits

• Basic: R35,000 (candidate dependent)
• Incentive policy: 13th and 14th cheques included in December pay run and dependent upon Company and personal performance as measured vs specific KPIs
• Pension contribution from Company 8% (tax free and in addition to salary)
• Momentum Health4Me medical benefit