Application Performance and Monitoring Specialist - DBN at BET Software

You Bring:

• A completed or studying towards a degree or Diploma in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical computer system discipline.
• A strong foundation in computer systems, software development, and IT principles.
• At least 2 years working experience in areas such as Application Performance Management (APM), application monitoring, infrastructure monitoring, network administration, system administration, performance engineering/testing, or Java/.NET development/support/operations.
• Understanding of ITSM frameworks, such as ITIL (optional).
• Familiarity with APM, infrastructure monitoring, and analytics tools in alignment with the selected tech stack, including but not limited to Dynatrace.
• Experience with Docker, Kubernetes, or other containerisation and orchestration tools.
• Understanding of software engineering, software development lifecycle (SDLC) and Object-Oriented Programming (OOP).
• Understanding of languages, such as C# as well as web programming languages such as JavaScript, other JavaScript frameworks.(advantageous).
• A good understanding of distributed applications, web, and enterprise applications and database technologies (MS SQL) (important).
• Previous consulting experience and/or project management experience.(advantageous). Rather use communication and stakeholder engagement and management across all product teams.
• Knowledge of cloud and infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes, OpenShift, etc, is highly recommended however virtual and orchestration knowledge and VMware is highly advantageous.
• Ability to effectively communicate technical concepts to non-technical stakeholders.
• Capability to analyse complex technical issues and develop creative solutions.
• Experience working in a Team environment, collaborating with cross-functional Teams.
• Excellent analytical and problem-solving skills.

What You’ll Do:

Performance, Monitoring and Implementation

• Deploy and configure agents across applications, servers, and cloud environments.
• Understanding and utilising alert motoring tools such as SonarQube to mentor and guide product teams across BET.
• Set up monitoring dashboards, alerts, and reports.
• Develop and implement customised monitoring tools and scripts to meet specific business and client needs.
• Analyse application performance, infrastructure health, and network traffic.
• Identify and diagnose bottlenecks, slow transactions, and system failures.
• Conduct in depth investigations to diagnose and resolve technical problems.
• System capacity monitoring and planning, and management of the system availability.
• Provide recommendations to optimise application and system performance.
• Analyse complex system issues and troubleshoot problems using advanced diagnostic techniques.
• Implement synthetic monitoring for proactive issue detection.
• Leverage AI-driven insights to predict and prevent issues before they impact users.

Automation

• Automate monitoring and alerting using monitoring reporting tools AI capabilities.
• Integrate Dynatrace with DevOps tools (Jenkins, Kubernetes, Ansible, etc).

Compliance and Best Practice

• Use logs, traces, and metrics to provide end-to-end observability.
• Monitor security vulnerabilities using Application Security. Generic.
• Ensure compliance with organisational and industry standards.
• Staying up to date with Governance and guidance best practices.
• Any ad hoc tasks.

Collaboration and Reporting

• Work with developers, operations, and security teams to resolve incidents.
• Generate reports and insights for management and stakeholders.
• Complete training and development to integrate effectively in all Teams.
• Collaborate with cross-functional teams to identify areas for improvement and optimise monitoring processes.
• Present findings and recommendations to Senior management and other Stakeholders. Present reports weekly, monthly, quarterly, bi-annual, and yearly. Present key findings, trend analysis, and cost analysis to strategise what’s best for business.

Living the Spirit:

• Technical Aptitude: Comfortable with computer systems and eagerness to learn new technologies, ability to research and implement solutions.
• Cybersecurity Interest: Interest in cybersecurity, particularly improving security scores and staying up to date with security best practices.
• People skills: Strong customer focus, problem-solving mindset, and the ability to work both independently and collaboratively.
• Curiosity and Resourcefulness: Ability to leverage LLMs (like ChatGPT) for research and troubleshooting.