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  • Posted: Nov 1, 2021
    Deadline: Not specified
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  • The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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    Application Specialist II - Insights Platform and Data Management

    Job Objectives    
    1. Plan and manage all activities with the data management application technology portfolio within his/her responsibility:

    • Monitor and control allocated human and material resources
    • Manage and resolve re-active tasks
    • Planning and managing tactical projects to add features or optimise performance
    • Manage third-party software releases
    • Manage application configuration
    • Manage project dependencies, team and stakeholder relationships relative to project and business as usual use of the applications
    • Co-ordinate and integrate activities across multiple functional lines

    2. Ensure timely and effective communication with the project team, the project stakeholder, and business support users.

    • Liase with other managers within the ICT functions and within the business
    • Manage use expectation through regular communication with the user group

    3. Effectively manage day-to-day IT operations relevant to the application under their responsibility, including being on call to respond to incidents.

    • Create procurement order and change requests
    • Follow-up of procurement order and change requests
    • Monitor and follow up on service desk calls
    • Identify and resolve any support call trends
    • Handle any relevant support issues
    • User support in specified area
    • 2nd Level Support for specified area
    • Train 1st level support where required

    4. Where relevant manage vendor relationship with third party application suppliers and service providers

    • Investigate new technologies within the specified area
    • Manage software bug list with vendors
    • Manage SLA with vendors
    • Schedule change requests with vendors

    Qualifications    

    • Matric
    • 3-year IT Related Degree/ Diploma or 10 years equivalent experience

    Experience    

    • 5 years experience within an IT support management position
    • 5 years experience in the Retail/ Wholesale/ FMCG industry
    • 3 years experience with large data volumes and related dataloads

    Knowledge and Skills    

    • 5 years broadly skilled in information and communication technology with specific focus on big data, business intelligence or data warehousing.
    • 5 years knowledge of all steps of systems development from specification to implementation.
    • Exposure to vendor management
    • Exposure to project management
    • Knowledge of change management
    • Experience with configuration, administration, and troubleshoot issues with Hive or Pyspark jobs running on MapR or other Hadoop distribution
    • Experience with understanding and resolving performance issues in providing QA support for jobs running on MapR or other Hadoop distributions
    • Experience with integration of ETL workflows into an enterprise-wide scheduling environment.

    Method of Application

    Interested and qualified? Go to Shoprite Group of Companies on shoprite.erecruit.co to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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