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  • Posted: Nov 1, 2021
    Deadline: Not specified
  • The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
    Read more about this company


    Application Specialist II - Insights Platform and Data Management

    Job Objectives    
    1. Plan and manage all activities with the data management application technology portfolio within his/her responsibility:

    • Monitor and control allocated human and material resources
    • Manage and resolve re-active tasks
    • Planning and managing tactical projects to add features or optimise performance
    • Manage third-party software releases
    • Manage application configuration
    • Manage project dependencies, team and stakeholder relationships relative to project and business as usual use of the applications
    • Co-ordinate and integrate activities across multiple functional lines

    2. Ensure timely and effective communication with the project team, the project stakeholder, and business support users.

    • Liase with other managers within the ICT functions and within the business
    • Manage use expectation through regular communication with the user group

    3. Effectively manage day-to-day IT operations relevant to the application under their responsibility, including being on call to respond to incidents.

    • Create procurement order and change requests
    • Follow-up of procurement order and change requests
    • Monitor and follow up on service desk calls
    • Identify and resolve any support call trends
    • Handle any relevant support issues
    • User support in specified area
    • 2nd Level Support for specified area
    • Train 1st level support where required

    4. Where relevant manage vendor relationship with third party application suppliers and service providers

    • Investigate new technologies within the specified area
    • Manage software bug list with vendors
    • Manage SLA with vendors
    • Schedule change requests with vendors


    • Matric
    • 3-year IT Related Degree/ Diploma or 10 years equivalent experience


    • 5 years experience within an IT support management position
    • 5 years experience in the Retail/ Wholesale/ FMCG industry
    • 3 years experience with large data volumes and related dataloads

    Knowledge and Skills    

    • 5 years broadly skilled in information and communication technology with specific focus on big data, business intelligence or data warehousing.
    • 5 years knowledge of all steps of systems development from specification to implementation.
    • Exposure to vendor management
    • Exposure to project management
    • Knowledge of change management
    • Experience with configuration, administration, and troubleshoot issues with Hive or Pyspark jobs running on MapR or other Hadoop distribution
    • Experience with understanding and resolving performance issues in providing QA support for jobs running on MapR or other Hadoop distributions
    • Experience with integration of ETL workflows into an enterprise-wide scheduling environment.

    Method of Application

    Interested and qualified? Go to Shoprite Group of Companies on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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