We bring an Out of the Ordinary approach to creating and managing wealth.
Founded in South Africa as a small finance company, today we offer clients our services as a global bank and asset management group.
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Investec is looking for a Support Engineer Analyst to join a team of dynamic individuals in the Content & Communications Team.
The successful candidate will be part of a cross-functional team that is responsible for the full software development life cycle from conception to deployment of each new product. Fostering a culture of innovation, teamwork, and continuous improvement within the development team is necessary in this role. The candidate will collaborate with cross-functional teams, including product managers and designers, to deliver high-quality software solutions. As the Support Engineer Analyst, he/she will play an integral role in shaping the CCnC Space to better serve our clients and meet our business goals.
This role is ideal for someone with 5 years of experience who's eager to learn, grow, and make an impact from day one. As first-line support, the successful candidate will manage incidents through ServiceNow, run DBA-level SQL queries, and collaborate with both technical and non-technical teams. He/she will get exposure to enterprise systems, client communications platforms, and Microsoft Azure cloud environments.
Experience, skill and capability
Proven experience (2+ years) as a technical support, engineer, or analyst
Proficiency in database Querying and SQL
Hands-on experience working with incident management or similar ITSM tools
Basic understanding of Azure cloud services, preferably certified or working toward certification (e.g., AZ-900)
Familiarity with cloud platforms (e.g., AWS, Azure) and DevOps practices
Excellent problem-solving skills and the ability to work effectively under pressure
Stakeholder management (both External and Internal), and communications skills (written and verbal skill), to break down complex topics
Enthusiastic collaborator who's not afraid to ask questions or offer help
Key Responsibilities
Incident Management: Monitor, triage, and resolve incidents and service requests using ServiceNow
Database Support: Run and analyse SQL/DBA-level queries to help with data troubleshooting and platform support
System Knowledge: Learn and support client communications systems, ensuring uptime, accuracy, and reliability
Cloud Platform Basics: Apply basic knowledge of Microsoft Azure for system support and issue triage
Cross-Team Collaboration: Partner with devs, analysts, and content teams to resolve and escalate technical issues
Documentation: Build out support guides, KB articles, and team wikis to share learnings and standardize fixes
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