Openings at Investec

Description

• The Delivery Manager in Client Technology will be responsible for planning, managing, and leading the delivery of multiple initiatives from initiation to completion. This role involves regular progress and status reporting on all assigned change platform delivery across our technology platforms. The Delivery Manager will proactively identify, report, and manage all risks, issues, and changes that may impact on the initiative's outcomes. Additionally, the role includes leading a team of delivery managers and ensuring adherence to group policies for the division.

Key Responsibilities

• Plan, manage, and lead the delivery of multiple initiatives.
• Regularly report progress and status on all assigned change platform delivery.
• Proactively identify, report, and manage risks, issues, and changes.
• Lead a team of delivery managers.
• Ensure adherence to group policies for the division.
• Collaborate with various teams to ensure efficient processes and meet customer expectations.
• Facilitate communication and manage stakeholder relationships across business and technical teams.
• Coordinate projects, manage resources, and allocate tasks effectively.

Key Requirements and Skills

• Minimum of 5 years of experience managing projects, including cross-functional delivery teams.
• Experience with SDLC and Project Lifecycle Management.
• Knowledge and experience with structured, agile, and/or lean project management methodologies.
• Strong verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple priorities under pressure.
• Analytical and problem-solving abilities.
• Strong understanding of delivery processes and logistics.
• Ability to manage multiple tasks simultaneously.
• Ability to work independently and in a team environment.
• Experience in project coordination, team leadership, or a similar role.
• Project management certification and experience (PMI) are essential.
• Certifications such as Certified ScrumMaster or Project Management Professional are beneficial.

Optional (Advantageous) Requirements

• Tertiary qualifications in Project Management, Business, IT, Computer Science, or related field.
• Agile certification.
• Banking and Financial Services experience.
• PMI / Prince2 Project Management certification.
   

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Description

• Investec is looking for a Support Engineer Analyst to join a team of dynamic individuals in the Content & Communications Team.
• The successful candidate will be part of a cross-functional team that is responsible for the full software development life cycle from conception to deployment of each new product. Fostering a culture of innovation, teamwork, and continuous improvement within the development team is necessary in this role. The candidate will collaborate with cross-functional teams, including product managers and designers, to deliver high-quality software solutions. As the Support Engineer Analyst, he/she will play an integral role in shaping the CCnC Space to better serve our clients and meet our business goals.
• This role is ideal for someone with 5 years of experience who's eager to learn, grow, and make an impact from day one. As first-line support, the successful candidate will manage incidents through ServiceNow, run DBA-level SQL queries, and collaborate with both technical and non-technical teams. He/she will get exposure to enterprise systems, client communications platforms, and Microsoft Azure cloud environments. 

Experience, skill and capability

• Proven experience (2+ years) as a technical support, engineer, or analyst
• Proficiency in database Querying and SQL
• Hands-on experience working with incident management or similar ITSM tools
• Basic understanding of Azure cloud services, preferably certified or working toward certification (e.g., AZ-900)
• Familiarity with cloud platforms (e.g., AWS, Azure) and DevOps practices
• Excellent problem-solving skills and the ability to work effectively under pressure
• Stakeholder management (both External and Internal), and communications skills (written and verbal skill), to break down complex topics
• Enthusiastic collaborator who's not afraid to ask questions or offer help

Key Responsibilities

• Incident Management: Monitor, triage, and resolve incidents and service requests using ServiceNow
• Database Support: Run and analyse SQL/DBA-level queries to help with data troubleshooting and platform support
• System Knowledge: Learn and support client communications systems, ensuring uptime, accuracy, and reliability
• Cloud Platform Basics: Apply basic knowledge of Microsoft Azure for system support and issue triage
• Cross-Team Collaboration: Partner with devs, analysts, and content teams to resolve and escalate technical issues
• Documentation: Build out support guides, KB articles, and team wikis to share learnings and standardize fixes