Mintek, South Africa’s national mineral research organisation, is one of the world’s leading technology organisations specialising in mineral processing, extractive metallurgy and related areas. Working closely with industry and other R&D institutions, Mintek provides service test work, process development and optimisation, consulting and innovative ...
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Application Support Analyst (Internal Candidates Only)
Possesses specialist knowledge of operating systems, devices, applications and software
Providing software application support and providing technical support to teams within the organisation, and external clients when required
Consulting with the software development team, internal users, and clients to improve application performance
Establish the root causes of application errors, and escalating the serious concerns to next level of support
Document processes and monitoring application performance metrics
Work closely with divisions and cross-functional divisions to communicate project statuses and proposals
Assisting with systems integrations
Managing ticketed query system (Service Desk Plus) and ensuring a comprehensive database of queries and resolutions is kept up to date
Maintaining and updating technical documents and procedures
Identifying and resolving technical issues
Managing the coordination of application projects where required
Delivering regular and customised training to teams within the business
Preparing maintenance plans and upgrading schedules for the organisation's systems
Developing reports for teams across the business
Identification of the training requirements of Mintek's applications and ensuring that the required training is provided. Managing and coordinating the training-related activities.
Installation, upgrade, and maintenance of applications
Adhere to applications best practices and ICT Governance
Minimum requirements
Bachelor's degree in Software Engineering, Computer Science, Information technology, Information Systems, Computer Engineering, Computer Studies or equivalent
3 – 5 years minimum relevant experience
Training required - ITIL Foundation
REQUIRED KNOWLEDGE
Applications functional configuration and support
Application security
Troubleshoot against access problems
Protect against unauthorised access, modification, and destruction
Understanding of Information Technology Service Management (ITSM)
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