Application Support Analyst (Internal Candidates Only) at Mintek

Job description

• Possesses specialist knowledge of operating systems, devices, applications and software
• Providing software application support and providing technical support to teams within the organisation, and external clients when required
• Consulting with the software development team, internal users, and clients to improve application performance
• Establish the root causes of application errors, and escalating the serious concerns to next level of support
• Document processes and monitoring application performance metrics
• Work closely with divisions and cross-functional divisions to communicate project statuses and proposals
• Assisting with systems integrations
• Managing ticketed query system (Service Desk Plus) and ensuring a comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Managing the coordination of application projects where required
• Delivering regular and customised training to teams within the business
• Preparing maintenance plans and upgrading schedules for the organisation's systems
• Developing reports for teams across the business
• Identification of the training requirements of Mintek's applications and ensuring that the required training is provided. Managing and coordinating the training-related activities. 
• Installation, upgrade, and maintenance of applications
• Adhere to applications best practices and ICT Governance

Minimum requirements

• Bachelor's degree in Software Engineering, Computer Science, Information technology, Information Systems, Computer Engineering, Computer Studies or equivalent 
• 3 – 5 years minimum relevant experience
• Training required - ITIL Foundation

REQUIRED KNOWLEDGE

•  Applications functional configuration and support
• Application security
• Troubleshoot against access problems
•  Protect against unauthorised access, modification, and destruction
•  Understanding of Information Technology Service Management (ITSM)